Remitly

Hi Ghulam, we understand how alarming and stressful it is to see an incorrect amount deducted from your bank account and then lose access to log into your profile. We take reports of unauthorized billing discrepancies and account closures very seriously, and we want to ensure your case is escalated to our senior specialists immediately. Please connect with our support team at https://www.remitly.com/ae/en/help with your case details so we can locate your record and help resolve this for you.

Hi Abdul, we're very sorry to hear about the delay and the frustration of not getting a clear update on your transfer. Mobile money reversals require coordination between receiving platforms and partner banks, which introduces extra processing steps behind the scenes. For more context on tracking transfer steps, please see https://help.remitly.com/hc/en-us/articles/360000300183-My-transfer-is-delayed. We want to ensure this gets sorted for you, so please send us a message at www.remitly.com/support so we can review the latest status on your account.

Hi Mubarak, we're very sorry to hear how frustrating these repeated verification requests have been after 10 years with Remitly, and we take your concerns about fair treatment very seriously. We evaluate all transfers using automated, objective security protocols required by global financial regulations, and we never discriminate based on name, background, or identity. We value your long-standing loyalty and want to discuss what's happening with your account directly, so please reach out to us at https://www.remitly.com/ae/en/help.