Hi Dennise, thank you for your feedback. We try to get back to all support enquires as soon as possible. To help clarify, we've reached out to you to schedule your wedding ceremony but it sounds like you and your partner did not want to move forward. Please refrain from sending multiple emails in a very short period of time as this delays us getting back to you!
As mentioned in our email we've initiated your refund and you should see it return to your original form of payment in 3-5 business days. Please reach out again if we can help in any other way.