我花了大约 2 英镑报名参加了我认为的短期试用,使用该服务几天来创建我的简历。
我从来没有意识到我同意持续按月订阅。自动续订对我来说不够清楚,在我的卡被收取大约 20 英镑之前我没有收到提醒。
当我发现付款后,我联系了客户支持,立即取消了订阅,并解释说我没有使用续订服务,并要求退款。我的请求被拒绝了。
订阅和续订过程让我感觉被误导了。我已向银行提出争议。
Resume.io 回复2026-07-23Hi Emi,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the subscription renewal. We'd like to clarify that the trial details, subscription terms, and renewal information are presented during the checkout process before the purchase is completed. We also appreciate that you contacted us promptly after noticing the charge.
Although our team reviewed your request in line with our subscription policy, we'd still be happy to answer any additional questions you may have. Please reply to your existing email or contact us at [email protected] , and we'll be glad to assist you further.
Regards,
Team Helpdesk.