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Hello, Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please provide more details about the issues you're encountering? This information will help our technical support team identify and resolve the issues promptly. Contact us at 1-844-898-1076 or via email at [email protected]. We look forward to assisting you. Sincerely, PDFSimpli

Hello, We sincerely apologize for the misunderstanding. While a complimentary service with a 24-hour processing period and registration is available, an expedited service offering immediate access to edited documents is also offered for a fee. We regret any lack of clarity in our initial communication. Please do not hesitate to contact us should you have further inquiries or require additional assistance at [email protected]. Respectfully, PDFSimpli

Hello, We are so sorry for the misunderstanding. While we do offer a free option, which includes a 24-hour waiting period and registration, we also provide a paid option for immediate access to edited documents. We apologize if this wasn't made clearer to you initially. If you have any further questions or concerns, please don't hesitate to reach out. Regards, PDFSimpli

Hello, Thank you for bringing this to our attention. We understand how concerning this situation must feel. Based on what you’ve described, it’s possible that a subscription was initiated using your card details, even if unintentionally or by someone with access to your information. We want to clarify that we do not have access to customer payment details unless they are entered during a sign-up or checkout process. When a payment attempt fails or is declined, the account may enter what’s called a dunning process. This means the system will retry charges automatically over a period of time, sometimes at different intervals or amounts, in an effort to complete the pending transaction. This can result in multiple attempted charges until one is successful or the subscription is canceled. Our service typically begins with a trial period, and unless it is canceled within that timeframe, it automatically converts into a recurring subscription, which continues to bill until canceled. Since you’ve mentioned that your card has now been canceled, no further charges should go through. However, we would still strongly recommend that you contact us directly so we can locate any associated account, ensure it is fully closed, and confirm that no further billing attempts will occur. You can reach us here: Email: [email protected] Phone: +1-844-898-1076 WhatsApp: +1-878-220-0252 Live Chat: Available 24/7 at PDFSimpli.com We’re here to help and will gladly investigate this further for you. Kind regards, PDFSimpli Support Team

Hello, Thank you for sharing your feedback. We’re sorry to hear about your experience, but we want to clarify a few points. Our subscription process is transparent, and our terms and conditions, which are accepted before starting the trial, clearly state that the 14-day trial will automatically renew into our base subscription for $49.95 unless canceled. Canceling your subscription is straightforward and can be done through various methods, including by phone, email, chat, or directly through your account. We also send a confirmation email when the trial is purchased, outlining these details so it’s imperative the account it’s canceled during trial so no further charges occur. That said, we understand that this may have been missed information signing in a rush perhaps but we take feedback like yours seriously. Our intention is never to mislead, and we’re continually working to improve transparency and clarity in our sign-up flow. If this charge was unexpected, we encourage you to contact our support team. We offer a 30-day refund policy, and our team is happy to review your account and assist with a resolution. Support contact: 📧 [email protected] Thank you for bringing this to our attention, Best regards, PDFSimpli

Hello, We sincerely apologize for the misunderstanding. While a complimentary service with a 24-hour processing period and registration is available, an expedited service offering immediate access to edited documents is also offered for a fee. We regret any lack of clarity in our initial communication. Please do not hesitate to contact us should you have further inquiries or require additional assistance at [email protected]. Respectfully, PDFSimpli

Hi, Thank you for your kind words! We're thrilled to know that you're satisfied with your experience at PDFSimpli. Our team is committed to delivering quality and efficiency, and it means a lot to know our efforts are making a difference. If you have any additional feedback or ideas on how we can make things even better, we’d love to hear from you. We’re always working to improve and better serve our users. Warm regards, PDFSimpli