Retrolife Player

Hello Greg, We have emailed you and we also wanna give you a detailed reply to the issues you described here: 1. For the record player set-up, if you find that the speed is fast, there're always some methods to help solve the issue, and you might set it up wrongly so there's a fast speed. Please let us know if you need to learn to how to lower the speed. Of course we also need you to shoot a video to show us more details of the fast speed before we offer technical support. 2. For the motor adjustment video, we feel so sorry that we don't find any emails that we promise a motor adjustment video for you, and what will you do with such a video? That's a bit strange. 3. We have emailed you many times after you simply mentioned that you have an issue on your record player, in fact, we need more details before we offer help for you. Please send us a video to show more details of the issue on your record player soon, and we will help solve the issues for you! Thanks for your understanding~ RetroLife

Thank you so much again for your love and supporting to our product and brand, so glad that you really enjoy the record player!! Looking forward to your next order!

Hello love we have considerate user manual and after-sales services on all of our orders, and the model what you shopped from us is definitely high quality one and praised by too many customers, if you found any issues of the record player within the warranty, you may feel free to contact us and we will try our best to help solve it for you.

If you experience any after-sales problems with your purchase, please do not hesitate to reach out to our customer service team via [email protected]. Our team is available to assist you with any questions or issues you may have and will work diligently to find a resolution that meets your needs. Your satisfaction is our top priority, and we are committed to ensuring that you are completely happy with your purchase.