Retrolife Player

Joey Mannon美国 · 写过 2 条评价 · 体验于 2026-08-26 · 发表于 2026-08-27

Terrible

Terrible. Turntable would t connect to BlueTooth, which was the whole point as it didn’t don’t have speakers attached to it. Disappointing. Hoping to get a refund

Cracking customer support again thank...

A legitimate scam

A legitimate scam. In fact, I've tried to leave multiple reviews on their website which conveniently won't get posted so be cautious when relying on those as that's what I should have done. I received a defective turntable and Retrolife admitted that it was defective and informed me that I could get a new one or send the defective one back for a refund. When I opted for a return and refund, customer service stopped responding to me completely. I've sent numerous emails with no response and no instructions on how I can receive a refund. Now I have to dispute the charge with my credit card company. Worst experience I've ever had with a company. DO NOT BUY FROM THEM. The Company’s response below is disingenuous. I’ve reached out multiple times and although customer service indicated that I would be issued a refund, it’s been weeks and I still have not received anything. I’ve followed up on my refund multiple times and of course, no response. Do not buy from them. I now have to contest the charge with my credit card company due to their complete lack of response. Absolutely ridiculous.

Alen美国 · 写过 1 条评价 · 体验于 2026-02-22 · 发表于 2026-04-11

So I got the ICE1 turntable

So I got the ICE1 turntable, got the confirmation email, and then... nothing for a few days. No tracking, no updates, nothing. Then out of no where, it just showed up on my doorstep. Bluetooth connects easily, the sound is totally fine for casual listening. Just with they'd kept me in the loop with shipping, it added a whole lot of unnecessary stress.

Genevieve Genevieve美国 · 写过 1 条评价 · 体验于 2026-01-13 · 发表于 2026-04-05

Smooth Setup, Solid Support

Just finished assembling the UD006 turntable. Installation was easy, allowing me to arrange the components to perfectly match my room layout. The service staff responded fast, resolving my inquiry about linking external audio gear in a flash.

Maria Yeary美国 · 写过 1 条评价 · 体验于 2025-12-10 · 发表于 2026-01-21

SY101 record player

Bought the SY101 record player it didn’t last two weeks. The motor stopped working. I was told I would be getting a full refund, it has been over a month since and I still have not gotten my refund. I have contacted customer service several times and no one has responded.

Tried to return an item and they…

Tried to return an item and they offered me $50 refund. Would not return my emails for a actual return.

ZERO communication.

I ordered a record player stand. I had travel plans and timed this so that it would arrive before I left. I started to attempt watching for tracking information, which they claimed would be available. When I could not find any, and they wouldn't respond to my communication, I attempted to cancel. They would not answer emails, the chat or text system on their website, or answer the phone that was listed, on their website. Zero communication. They required I install the Shopify App on my phone for updates. No updates. Zero. Ultimately, the product arrived on the day they said it would, but I had no information. It just showed up. I had changed my travel plans, since I didn't want it sitting outside. Will not do business again with this company. Lastly, they had good reviews on their website. I wrote one there, but it never appeared. As of today, the website is down. Shady to say the least.

Kenny Scheidt美国 · 写过 1 条评价 · 体验于 2025-07-20 · 发表于 2025-07-20

What to return turntable tone arm will…

What to return turntable tone arm will not return very upset cannot get return label from you and y don't you have a phone numbers PO help

I would not recommend this company

I would not recommend retrolifeplayer.com I purchased a “Modern Bluetooth In&Out Record Player HiFi System with Dual 20W Speakers UD006” from their website for my daughter for Christmas 2024 and the player was defective. It was out of tune and we could not get it tuned with the options it provided. We took it to our local record store and the owner confirmed it was defective. I emailed support@ retrolifeplayer.com and business@ retrolifeplayer.com from December -April to get it exchanged or a refund and no one has responded to my emails. I even tried their chat box and no response. I looked up their number and the only number that I found was on a FB page and it was incorrect. There is no number on their website for customer support. I would not buy from this company.

Jason Ferguson美国 · 写过 2 条评价 · 体验于 2025-02-26 · 发表于 2025-02-27

Do not buy one

Worst customer service I've ever encountered. Their advertised 3 year warranty means nothing when their service agents are uneducated on their own products. Needed a control board replaced as mine had failed. After sending me a picture of the wrong control board I sent them a picture of the correct one only to be told it was not available. That was the end of their willingness I honor their warranty. Out $159 for a useless brick that won't even power up.

SCAM company stay away.

Won't return emails, company is based in China not California. Product came in poor quality and won't refund me my money. RETRO00245680

Don't do business with this company

I purchased the clear, all acrylic turntable. Once arrived, I found the tonearm to be very flimsy and the bluetooth connection did not work. Since the company's website stated a guaranteed refund within 60 days, I requested the refund. I am getting a constant run around, emails are returned only 12 hours later, seems from overseas. It really looks like a scam. Despite stated US address in California, I could't find their information on California register for California companies.

Scammers

Ordered an item and was sent the wrong one. I also realized the company is shady as hell after requesting a refund to return back my item and the emails I got in return are clearly written by people in China (the website falsely claims they are based in the U.S.). The record player I was wrongly sent was also terrible quality. All around a sketchy company DO NOT TRUST THEM. Still in the process of trying to get a refund but they keep making sketchy counter offers (such as sending me a half refund but letting me keep the wrong order). STAY AWAY!!!

Jessica Troupe美国 · 写过 1 条评价 · 体验于 2024-07-09 · 发表于 2024-07-09

Terrible customer service

Terrible customer service. Unresponsive via email and phone number for customer service does not work. At this point I just want my refund.

Barnett Family美国 · 写过 1 条评价 · 体验于 2024-06-21 · 发表于 2024-06-25

Very Poor Customer Service for Faulty Product

I purchased a High Fidelity Bluetooth Record Player with Built-in Speakers & Magnetic Cartridge R517 unit that simply didn't work - no power running through the unit and it doesn't switch on. I am trying to facilitate a return and refund but the Retrolife customer support phone ((413) 570-0777) is disconnected and they are unresponsive on email. Their online terms and conditions are also contradictory as they state they will refund for faulty goods and pay for shipping returns but then state that customer is responsible for all shipping return costs no matter what.

Keith Phillips美国 · 写过 1 条评价 · 体验于 2024-03-31 · 发表于 2024-04-02

Issue Fixed.

My order was delayed during shipment a couple times in different locations along the way, and ultimately stalled somewhere in Ohio. Very aggravating. I previously posted a negative review. However, upon reporting the issue to Retrolife they made good on their word and looked into it, to find that it was lost in transit. They offered a refund or to resend a replacement at no charge. I chose the replacement and they shipped it immediately and it arrived within a few days. Thanks for looking into this issue and resolving it quickly. I truly appreciate it.

Donald John Parkinson加拿大 · 写过 4 条评价 · 体验于 2024-03-13 · 发表于 2024-03-15

It's a good looking turntable

It's a good looking turntable. Could not get any sound when I hooked it up to my stereo. Asked company for help and was disappointed. First talk to their robot which is a useless conversation. Wrote in for help but they were late. Watched a video and found out I only had to flip the switch on the back from phone to line. Came very close to sending the whole thing back. Coul have avoided all the frustration with a timely reply from the company. My experience took the shine off having a new turntable.

Gib Goodrich美国 · 写过 2 条评价 · 体验于 2024-02-11 · 发表于 2024-02-11

Buyer beware!

Placed order on 1-26-24. Shipping was supposed to be in 4-8 days. It is now 15 days later and no response or tracking. Now have to work on getting refund from PayPal. 0A886151EN2242531 Buyer beware.

Customer Service Is Terrible

I placed my order on 9/15/2023. Nothing on their website said that the product I ordered was Pre-Order. After 5 days of trying to get ahold of their customer service (mind you sent 3 emails, 7 live chats and 1 phone call), someone finally reached out. They said that the product was pre-order and that it wouldn't ship until the 25th. Well now its the 25th and they are STILL saying it won't ship and cannot give me a date in which it will be shipped. This place was highly recommended to me from 3 people who have done business with them, but I should have asked about their customer service experience before placing my order. It's to the point, that I may be forced to do a credit card chargeback for fraud, since they've taken my money and pretty much refuse to send me what I ordered. I'm going to give it another 1-2 days, before taking that step. I strongly suggest that ANYONE who purchases from this company, reach out and make sure they have the product in stock before purchasing. If it's pre-order, they don't state it on their website. It may take you several days for someone to respond, but trust me, speak with someone before make a purchase. You'll save yourself A TON of headaches. UPDATE: So they promised that they would ship my product on the 25th. It’s now the 26th and I was told “We’re packing up your turn table. As far as when it will actually ship, we don’t know. We have to wait to see when our shipping providers get the information form our logistics department, so I can‘t tell. You when to expect your turntable or what date you will get it.” I’ve started the chargeback process at this point. PLEASE do not do business with this company. They are terrible and their customer service is hands down the worse I’ve ever experienced. DO yourself a favor and do business with a company that actually believes in shipping their products to their customers in a timely manner. AVOID AT ALL COSTS. UPDATE: After not being able to tell me when they were going to ship my products, I requested a refund and im currently waiting for it. Again, please don't do business with this company. The customer service is terrible. They don't really care about their custom satisfaction. I researched other review sites and they also mention about lost orders and several people paid for expedited shipping, only for their orders to be lost or orders take 3 weeks to be delivered. STAY CLEAR OF THIS COMPANY! YOU WILL NOT BE SATISFIED. In response to their response: My refund was processed and I got my refund. I was told that the item was packed, but would take 1-2 weeks before it was shipped. It was supposed to be shipped on the 15th, but by the 17th it was still in the shipping department. People please beware. Their customer service doesn’t even know I got a refund. This should tell you how terrible their customer service is. DO NOT BUY FROM THIS COMPANY!