Thank you for this — we're so glad the program gave you a real path forward. That combination of medication and coaching is exactly how it's meant to work, and it sounds like Michael made a genuine difference. Wishing you all the best as you keep building on the progress you've made.
Cheers!
The Ria Team
Eleven months — that's wonderful. Thank you for trusting us with your care. We're glad the team approach has felt like the right fit, and we'll pass your kind words along to everyone involved. Wishing you continued success ahead.
Cheers!
The Ria Team
We're sorry to hear your experience didn't meet your expectations. This isn't the experience we want for anyone and we'd genuinely like to learn more. Please reach out to us directly at [email protected] so we can make it right.
Congratulations! We're so glad the team could be a part of your journey. Thank you for sharing this.
Best!
The Ria Team
J
Jennifer C. Vermillion · 写过 1 条评价 · 体验于 2026-03-19 ·
★★★★★
不要使用此服务!!!!撕掉
糟糕的咨询经历和保险不承保。取消后两个月内收取了 620 美元!主要诈骗!不要使用它们!
Ria Health 回复2026-06-18
We're truly sorry for this experience — billing issues like this are unacceptable, and we want to make it right. Please reach out to us directly at [email protected] so our team can look into this.
We’re sorry to hear about your experience. Without access to your specific account details, we’re responding based only on what you shared.
From your mention of the $300 monthly amount, it sounds like you may have been enrolled in our high-deductible payment option. In those cases, the total amount owed is determined by the patient’s insurance provider based on their deductible — not by Ria Health. The $300/month is a structured payment plan to make that balance more manageable once insurance processes the claim and determines patient responsibility.
Insurance processing timelines vary and can sometimes result in balances appearing later than expected.
When billing questions arise, we review the account details and, if necessary, coordinate directly with the insurance provider to confirm how the claim was processed. That review can take a business day or two to ensure the information is accurate and that is why we ask you give us 2 business days to respond.
If you believe there has been an error, we would absolutely like to review your account and work with your insurance provider if needed. Please contact us so we can look into the details and make sure everything is resolved properly.
Ria Health 记下我的保险信息,并告诉我他们接受我的保险,每次疗程将支付 35 美元的自付款。会议进行得非常快而且没有人情味,我不再预约,因为它们没有帮助。两个月后,我收到一张 1200 美元的账单,但没有投保。不要相信他们。尽管走很长的路,去看一位值得信赖、透明的医生,但还是值得的。
Ria Health 回复2026-02-26
We’re sorry to hear this was your experience. Without knowing the specifics of your individual case, we can only respond based on what you’ve shared.
When insurance information is provided, we verify eligibility and benefits based on the information supplied by the insurance carrier at the time of enrollment. However, final coverage decisions and patient responsibility are determined by the insurer once claims are formally processed, and how services are applied (such as toward a deductible) depends on the terms of the patient’s individual plan.
Ria Health has supported thousands of patients nationwide, and we take billing transparency seriously. If your insurance was not applied as expected, we would absolutely like to review the claim details and work directly with your insurance provider to confirm how it was processed.
Please contact us so we can look into your account and ensure everything is accurate.