Ride EquiSafe

UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end." Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation. In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release. The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.