Hi Ute Schwemmer, sorry to hear that your experience with Roomster didn’t meet your expectations.
While Roomster does offer tools such as search preferences, budget filters, radius and many more features to help narrow down potential matches, we recognize that this experience may not feel sufficient for every user, and we’re continuously working to improve it.
Regarding messages, we take the issue of spam and bots very seriously. Our team actively monitors activity and uses verification and moderation systems to reduce this as much as possible. I
If you’d like to share more details or need assistance, our support team is always happy to help.
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Mike · 写过 3 条评价 · 体验于 2025-12-19 ·
★★★★★
我一周支付 11 美元
我一周付了 11 美元,然后他们立即向我收取了 29 美元!小心这个应用程序。
Roomster 回复2026-01-07
Hi Mike, we’re sorry for any confusion regarding the charges. Subscription pricing and billing are clearly outlined before purchase, and any additional charges are related to the selected subscription plan or renewal terms. Please reach us at [email protected] so that we can make this right for you
RENEE, We take fake accounts and messages very seriously. Roomster does not send fake messages — all messages come from real members on the platform. However, it's possible that some users choose not to respond or are no longer active.
We’re continuously working to improve the quality of interactions on our platform and ensure a more genuine experience for everyone. If you suspect unusual activity or would like us to look into your account further, please contact our support team directly in your account and we’ll be happy to assist.
Roomster Support Team
C
Caleb McCullison · 写过 1 条评价 · 体验于 2025-05-15 ·
★★★★★
定制服务/支持不太好
客户服务绝对很糟糕。我用我的专业电子邮件创建一个帐户。我通过 Google Pay 支付订阅费用,它使用我的个人电子邮件。一周效果很好。当我去续订时,他们说我没有付款证明(即使我向他们出示了我的电子邮件发票)。没有电话支持,“聊天”需要几个小时才能回复任何内容。可能只是人手不足,也许不是他们的错,但仍然令人沮丧。更不用说它的价格高得离谱。