Roomster (roomster.com) has a 1.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Anthony Frawley · 6 reviews · Experienced 2026-03-11 ·
★★★★★
The positive is yes I have met people…
The positive is yes I have met people that used roomster in person... The negative is it's a completely scam website in this regard. I bought a monthly membership never had a single message and then once I can't buy membership I got all kinds of ads then I paid for them they fell through and that I canceled and then I got new requests again... What the website does is once you cancel they have fake messages sent to you so that you have to pay to see them and then you won't get any update and then once you cancel again you'll suddenly get a brand new message out of nowhere... Complete scam these guys should go to jail. By the way I've used this website off and on for 4 months. Like I said you can find somebody on here but they make up fake ads to bring you back and to make you pay money.
AVOID AT ALL COSTS
First of all, it’s a bad platform. Hard to use, clunky to navigate, zero success, and you’re forced to subscribe to view messages. Worse- I DELETED MY ACCOUNT AND NOW THEY WILL NOT LET ME UNSUBSCRIBE!!! I AM STILL BEING CHARGED!! I HAVE TO CANCEL MY CARD BECAUSE OF ROOMSTer! Customer service is nonexistent saying it takes up to 30 DAYS to get a response! I am LIVIDDDD DO NOT USE ROOMSTER
D
Damir · 4 reviews · Experienced 2026-06-23 ·
★★★★★
The worst service for renting
The worst service for renting. 99% of ads are scams, fake, or misleading, with their "partners" advertising rooms that are not available or at a different price. Then you send some messages and start receiving messages. And turns out you need to pay to read them. Ok, I did that. And 90% of messages were people messaging me asking about the room "I'm renting out," even though I don't have a room for rent, I'm looking for a room. So I just paid for nothing. Will try to get a refund, but you can easily skip this service and go look at other places.
S
Sam · 5 reviews · Experienced 2026-06-19 ·
★★★★★
Miserable website super miserable
Miserable website super miserable. I just registered with their my account and they said they have to charge me right away after five days even if I don’t get any roommate that is really stupid. This is rhythm. They have rating 2.6.
E
Elizabeth · 3 reviews · Experienced 2026-05-09 ·
★★★★★
Thieves and liars;
We shouldn't be forced to leave any stars. These people are scammers. I mean the actual website. I've been going back and forth with these people trying to get my subscription cancelled. They keep asking for more and more personal info. They say that my PayPal, that they are billing, doesn't exist. I tell them all the info including screenshots and still they lie! I've tried to get PayPal to step in but they are not any help. They told me to go to the police. I never signed up for their shitty ongoing subscription. I am so angry that this lying, fake website is continuing to try to get my money. DO NOT USE THIS THIEVING WEBSITE. YOU BE IN DEBT TO THEM FOR LIFE. THEY ARE LIARS AND FAKES.
J
J B · 1 review · Experienced 2026-05-10 ·
★★★★★
If I could do zero stars I would
If I could do zero stars I would! If you’re planning on renting a room or posting a room up using them they will waste your time ! Worst experience I’ve ever had. I posted up my rooms paid for their service and my entire account was deleted with no reason and I paid for the services. I tried to request information because I did everything properly and they told me if I wanted to dispute anything it had to be by actual mail carrier not email not over the phone. Horrible experience on top of this I had people interest and I can’t even communicate with prospects horrible worst experience ever!
M
Mike Krilivsky · 1 review · Experienced 2026-04-27 ·
★★★★★
This company/app is… NOT GOOD!
This company/app is scammer/fake/fraudulent and should be shut down! I gave them a solid 4+ months and 99.999% of messages to my inbox have nothing to do with what I need. It's literally crazy and waste of time.
Examples:
I am a man, live in brickell, and have a property advertised for $2750
99.999% are messages with $500 budget, female only wanting to live with females, looking for a place an hour away ... not brickell...
Then, their website and app are super clunky so it takes a lot of time to filter out all of that garbage!
Then, they charge you in the meantime! I'm going to file a lawsuit for this fraud!
The website is hard to use and very misleading. They make it appear free, let you build and post a listing, then once you go in to read a message from a prospective tenant they force you to pay for a subscription to see messages. This is a scam, lettitng you put in all the effort of making a listing before telling you it's not actually free.
They charged me 29.99 for a month without my consent
They charged me 11.99 for a seven days subscription, which is all I signed up for. However, they added a monthly subscription for 29.99 without letting me know it would be automatically charged. I did not cancel in time, and they said they cannot issue a refund. Please stay away, and always check an app's rating before signing up. I've now learned from my mistake.
J
Jeff Walters · 3 reviews · Experienced 2026-03-30 ·
★★★★★
Working with Underage Kids - Excessive Charges
WMy 16 year old put in roommate request without my knowledge. I found multiple and excessive charges on my credit card and cannot get a phone number to get a refund. SCAM is what I see. This all happened in at nine day. With $80+ worth of charges.
S
Sandra Ann Litto · 1 review · Experienced 2026-03-25 ·
★★★★★
Complete fraud scam
Complete fraud scam, they want you to pay to see the messages, do not join.
P
Patty Lewis · 1 review · Experienced 2026-03-14 ·
★★★★★
BEWARE of this scam
BEWARE of this scam. The company does not let you view messages without at least 11.99 for seven days subscription. If you subscribe for 11.99 and use PayPal it charges you and then adds a subscription for 29.99 to be debited a week later. Had I not looked at the transaction , I would not have caught it. I don’t know how this would work with a credit card, but probably the same. Be careful with this company. Stay away, there are better resources out there.
B
Bubu Dudu · 1 review · Experienced 2026-03-07 ·
★★★★★
I will delete my account
I will delete my account. I have yet to find a client renter who came from roomster . Most of their profiles are fake. I pay the weekly but it doesn't lead anywhere. They never talk out of the app. I have not met one in person.
Used to be free to use, now costs $30/month for the essential feature of messaging. Very few real people on it. Waste of time trying to use this anymore.
C
Chosen One · 1 review · Experienced 2026-02-26 ·
★★★★★
This app is a scam
I created a listing for a property i was looking to lease out and all this app did was steal my money. After 189 people not one person responded back to me and that’s pretty strange 189 people need a place to stay but didn’t respond back to my ad mind you the place is beautiful and adorable! This app is a scam and a joke complete money pit don’t waste your time nor money.
L
Lucy · 6 reviews · Experienced 2026-02-25 ·
★★★★★
This app is truly awful
This app is truly awful. You have to pay to see your messages, which in my case was ninety copies of my own advert, but under everyone else’s name. People message you, but you can’t see their adverts, (if you are lucky enough to manage to open them in the first place.) Requested a refund by can’t even open the support link to follow it up. Do yourself a favour and use spare room instead. This is a total scam of an app.
J
Jon Coats · 1 review · Experienced 2026-02-22 ·
★★★★★
they said suspicious activity and lock…
they said suspicious activity and lock my log in. I sent and received more than 70 messages trying to fix it. they wanted front id, then asked for back id. It went on for hours. They also have hidden fees. you can't see recent new applicants unless you pay. You have to wait 7+ days to respond to mail you receive asking about your ad. Ads are not well filtered.
Reply from Roomster2026-02-22
We take customer safety very seriously. We have a “suspicious user” system that flags accounts based on user activity. When an account is flagged, we’re required to conduct a standard security check before restoring access.
Terrible place. Joined for 7 day trial and was charged $29 without being aware they would do that. Customer service is a joke and the most important is all I got was scammers. Don't use this sight!
D
Danielle · 3 reviews · Experienced 2026-02-16 ·
★★★★★
Couldn't even use it.
Couldn't even use it.
Put in the correct phone number and had full signal. Never received a single verification code to log in, no other way to log in.
Tried sending customer service a message and it wouldn't let me press the send button.
If this is what it's like to even try and make an account I dread to think what the app is like if you do manage to perform a miracle and log in.
Avoid.
S
ScottL · 4 reviews · Experienced 2026-01-08 ·
★★★★★
Roomster charged me even though they…
Roomster charged me even though they have no presence in my area. They have no coverage what so ever. I was duped into getting charged a second time when I thought I was just paying for a week.
