Roomster (roomster.com) has a 1.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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sary mounif · 3 reviews · Experienced 2026-01-13 ·
★★★★★
Don’t waste your time or money on this…
Don’t waste your time or money on this app.
I used Roomster for two months, and if it weren’t for the fact that they already charged me for the second month, I would have never renewed. This app is a complete scam.
Most of the messages are fake and clearly generated by the system to make it look like the app is active and popular. The moment my subscription was about to end, I suddenly started receiving 7–10 messages at a time — all scams. That alone tells you everything you need to know.
On top of that, the app barely works. Every time I tried to reply, I kept getting error messages. Sometimes the sender’s name would literally show as “Null.” You pay for a service that doesn’t function, and customer support is nonexistent.
Roomster is trash. Misleading, buggy, and not worth a single dollar. Save yourself the frustration and stay far away.
No option to specify basic information such as move in date and length of lease
I used Roomster to advertise a room for rent.
The site does not have option to list move in date , length of lease or who you looking for . You can not filter people looking for room for anything else that budget for rent .
Because of this lack of filters you get flooded with messages from renters who do not fit your requirements .
Some messages are obviously bots !
If you find a good match it is not because of the website but in spite of it .
There are better sites out there
Reply from Roomster2026-01-07
Hi Ute Schwemmer, sorry to hear that your experience with Roomster didn’t meet your expectations.
While Roomster does offer tools such as search preferences, budget filters, radius and many more features to help narrow down potential matches, we recognize that this experience may not feel sufficient for every user, and we’re continuously working to improve it.
Regarding messages, we take the issue of spam and bots very seriously. Our team actively monitors activity and uses verification and moderation systems to reduce this as much as possible. I
If you’d like to share more details or need assistance, our support team is always happy to help.
M
Mike · 3 reviews · Experienced 2025-12-19 ·
★★★★★
I paid $11 for a week
I paid $11 for a week, then they immediately charged me $29! Be careful with this app.
Reply from Roomster2026-01-07
Hi Mike, we’re sorry for any confusion regarding the charges. Subscription pricing and billing are clearly outlined before purchase, and any additional charges are related to the selected subscription plan or renewal terms. Please reach us at [email protected] so that we can make this right for you
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Daniel Clements · 1 review · Experienced 2025-11-21 ·
★★★★★
AVOID
AVOID. Will happily fleece you after you've deleted
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Dario C. · 51 reviews · Experienced 2025-11-01 ·
★★★★★
Scam Charged My Card Without My Permission
Total useless site, first it was free, but then they changed it and if one wants to read messages, has to upgrade.
When I changed my number I could not login any longer, so I needed to redo to register my account with the new number.
But they ended up still charging me for my previouse profile, without my permission, I didn't even get a request for an upgrade or anything, just email that there is an open message, when I clicked on it, I could not read it, but it showed me the options to upgrade.
I ended up not upgrading and deleting the profile, yet they charged my debit card on 1 November 2025. Total scam, I requested a refund and might take legal action against them, never use them again for sure!!!!
Horrible. Charges you to use it when you don't get ANYTHING. No customer service by phone.
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John · 5 reviews · Experienced 2025-10-13 ·
★★★★★
WORST APT & ROOMMATE SITE EVER.
By any measure, the worst site I've ever used to advertise my rental. One inquiry requires you to pay to read, and any others for seven days. Every, single phquing time, the person doesn't respond EVER and there are no other inquiries during the 7 days. OH!! And my rental NEVER appears on their apartment and roommate map even after several demands to their fake call center reps who don't seem to know which web site client you are referring to. Take a GOOD LOOK at Roomster.com 2022 FTC and California lawsuits to see for yourself how really bad this site is.
Tell people upfront you have to pay to receive message, it is free to list but not worth it, I ended up deleting without any contact with potential roommates
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Ryan Khanthaphixay · 1 review · Experienced 2025-10-02 ·
★★★★★
Straight up scam
Straight up scam. Will sign you up for an entirely new subscription without your consent, and won’t let you cancel it.
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Greg Pinto · 1 review · Experienced 2025-09-08 ·
★★★★★
I have previously used Roomster to…
I have previously used Roomster to advertise a room and paid for a subscription again but no one can see my room despite them telling me it’s active. I scrolled down until I couldn’t scroll anymore and can’t find my room anywhere. This site is a scam. I wish I would’ve looked at the revibefore paying for a monthly subscription.
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rich Leo · 2 reviews · Experienced 2025-09-05 ·
★★★★★
Are the 296 accounts true?
I created my account on 8/16 and put ads for my rental properties.
Paid one month fee.
My ads reached 296 individuals.
The miracle part: none of the 296 people responded or inquired at my ads.
So I assume either these people never were looking for rentals, or fake accounts. Hard to imagine none of these people responded.
Deleted my account today and cancelled the subscription.
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Christine · 3 reviews · Experienced 2025-08-21 ·
★★★★★
Scam
This website uses predatory behavior to get money from people hoping to find alternative housing solutions. I signed up and put up a listing for a room wanted. Of course, the next day it says I have two new messages. Yay! I go to read them and that's when I get prompted to "unlock" messages for a price. $11.99 for 7 days. $29.99 for 30 days and $59.99 for 60 days. Are you kidding me? I immediately deleted my profile and felt disgusted. I knew right away these alerts were sent to any new user to get them to pay in hopes of a match. It's extremely expensive for what it's offering and just a straight up scam. Preying on people hoping to find housing. Seems to be a trend these days. BEWARE!
Verry bad website you pay for it and get nothing.
Fake profiles.
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Moe · 1 review · Experienced 2025-06-30 ·
★★★★★
Total scam DON'T ever give them any…
Total scam DON'T ever give them any financial info of your card(s) or bank they will charge your with no warning account even if you didn't have an ad
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Consumer · 1 review · Experienced 2025-06-24 ·
★★★★★
I tried a weekly subscription I…
I tried a weekly subscription I cancelled it when I wasn’t satisfied proceeded to charge me again the next week but for a monthly amount told me they couldn’t do anything because of Applepay and when I told them show me proof that’s the case they stopped responding to me
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George Jungle · 1 review · Experienced 2025-06-23 ·
★★★★★
MOST ARE AKE STAY AWAY
I would not give even one star for the service that does not provide the right infformation and once registered and paid for seeing results the site does not allow to reply either It was a mistake to subscribe and a waste of money
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Nicholas Porter · 2 reviews · Experienced 2025-06-02 ·
★★★★★
They offer 1-year for $49.99 and then steal your money
They offer 1-year for $49.99, but charged me $49.99/week. In total, they charged me over $1,100. Is there a class action lawsuit out there somewhere?
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Olga Kolesnikova · 1 review · Experienced 2025-05-27 ·
★★★★★
Absolutely useless
Absolutely useless. Matches me with people who's budget is much lower than the asking price and who are outside of my area even though I have set all the filters. Also started charging me monthly instead of weekly without my approval. Not even 1 potential Roommate in 2 months looking. Stay away. Scam!!!
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RENEE · 2 reviews · Experienced 2025-05-19 ·
★★★★★
SCAMMERS
SCAMMERS, THEY SEND YOU FAKE MESSAGES FROM FAKE PEOPLE AT LEAST TWICE A DAY TO MAKE YOU THINK YOU'RE GETTING HITS. BUT WHEN YOU RESPOND TO THE MESSAGES, IT'S CRICKETS
Reply from Roomster2025-05-27
RENEE, We take fake accounts and messages very seriously. Roomster does not send fake messages — all messages come from real members on the platform. However, it's possible that some users choose not to respond or are no longer active.
We’re continuously working to improve the quality of interactions on our platform and ensure a more genuine experience for everyone. If you suspect unusual activity or would like us to look into your account further, please contact our support team directly in your account and we’ll be happy to assist.
Roomster Support Team
Customer service is absolutely abysmal. I create an account with my professional email. I pay for the subscription through Google Pay, which uses my personal email. Works fine for a week. When I go to renew, they say I don't have proof I paid (even though I show them my email invoice). No phone support, "chat" takes literal hours to respond to anything. Probably just understaffed, maybe not really their fault, but still frustrating. Not to mention it's absurdly overpriced.
