Hi Eric,
Thank you for sharing your feedback.
We sincerely apologize for the disappointment and inconvenience you experienced, especially while recovering from surgery. We hope you're doing well.
We understand your concerns and regret that your experience did not meet your expectations. After reviewing your case, we have proceeded with a resolution and followed up with you directly.
We appreciate you bringing this matter to our attention and thank you for allowing us to address it.
Sincerely
Logan
Hi Damos,
Thank you for your kind words! We're so happy to hear the flowers looked and smelled amazing, and that your recipient loved them. We truly appreciate your support and look forward to helping you celebrate many more special moments!
Best regards,
Logan
Hi Joseph,
We’re truly sorry for the disappointment and misunderstanding regarding your order. After reviewing the concerns raised, our team provided a resolution, which was accepted on your end, as our priority has always been to support our customers and stand behind our products.
We understand that purchasing flowers online can come with personal expectations regarding appearance, blooming stages, and specialty finishes.
We appreciate the feedback and remain committed to delivering the quality and service our customers expect from us.
All the best,
Logan
Hi Cedric,
Happy to hear she’s still enjoying them almost two weeks later.
Thanks for trusting us with such a special gift for your girlfriend!
Warmly,
Logan
Hi Lisa,
Wow, almost 3 weeks is amazing! So happy to hear you loved them that much. Comments like this seriously make our day. We’ll be here whenever you’re ready for your next bouquet.
Warmly
Logan
Hi Guadalupe,
This is so sweet to read. We’re really happy your mom loved her Mother’s Day roses! Thank you for trusting us with such a special gift and for the kind recommendation.
Moments like these are exactly why we do what we do!
Kind regards
Logan
Dear customer,
You’ve officially made us blush!
It’s always special hearing that our roses keep becoming part of meaningful moments for the people you care about most.
We truly appreciate you choosing us again and again!
Warmly
Logan
Hi Kristi,
Thank you for sharing your updated feedback. We’re glad the roses arrived on time and looked beautiful upon delivery, though we’re truly sorry to hear they did not open as expected during their vase life. We understand how disappointing that can feel, especially for such a meaningful purchase. Your comments are valuable to us, and we’d appreciate the opportunity to review your experience further.
Sincerely
Logan
Hi Rolando,
This was such a nice review to read 😊
We love being part of moments that make someone feel extra special. Thank you for the recommendation and for choosing us for such meaningful gifts!
Cheers
Logan
Hi Theo,
This made us smile! We love hearing that each bouquet has been a hit and that your wife enjoys showing them off. We’ll gladly keep helping you earn those brownie points with unique roses she can’t find anywhere else!
Best regards
Logan
Hi Frankie,
Now this is what we love to hear! We’re so happy the roses opened up beautifully and made such a big impression.
Thank you for trusting us to deliver another perfect bouquet! We're here for the upcoming ones 🤩
Warm regards
Logan
Hi Susan,
Thank you for trusting us with something so meaningful. We’re so glad the roses arrived beautifully and helped honor your sister in a special way.
We also appreciate your note about the scent; some rose varieties focus more on color and vase life than fragrance. Thank you again for sharing this with us.
Kind regards
Logan
Hi Ibrahiem,
We completely understand why the delivery timing and flower style caught you by surprise, and we appreciate you sharing your feedback. After reviewing the order, we can confirm the selected delivery date at checkout was Friday, instead of Saturday. The package also arrived slightly ahead of schedule due to efficient carrier routing during transit.
Regarding the roses, the painted and glittered finish is shown in both the product photos and description, though we understand that details can sometimes be overlooked during purchase and may feel different once seen in person. We’re sorry the style did not align with what you were expecting.
Sincerely
Logan
Hi Charles,
Thank you so much for your continued trust in us! We’re honored to have been part of two special moments already, and it means a lot to know both experiences met your expectations.
We truly appreciate your support and look forward to creating many more beautiful deliveries for you and your loved ones!
Warmly
Logan
Hi Damaris,
We’re very sorry to hear this was your experience, especially for a Mother’s Day gift.
Our team reached out shortly after your message requesting photos of the roses so we could properly review the condition and assist you with a resolution, but we have not yet received a response. We’d still truly appreciate the opportunity to look into this further and help make things right.
Best
Logan
Hi Michael,
Glad everything reached you right on time.
Sounds like the roses were a great choice. Thank you for taking the time to share your positive experience!
Warmly,
Logan