Hi Ruslan,
Thank you so much for your amazing support. We’re happy to hear your wife loved the roses.
It means a lot to know you continue enjoying the freshness, scent, and overall experience.
Cheers!
Logan
Hi Crystal,
Thank you for your detailed feedback. We truly value the time you've spent with us over the years.
We understand how frustrating it must have been to see Friday appear as an option, only for it to update to Saturday with an additional fee at checkout. For the specific roses you selected, delivery was only available for May 9th, and we regret that this was not reflected more clearly earlier in the process. We’re actively reviewing this behavior to ensure availability is communicated more consistently and transparently.
We also recognize that placing multiple orders made this experience more time-consuming than it should have been. Your feedback has been shared with our team so we can improve both clarity and the overall checkout experience.
Please feel free to reach out to us directly. We’d appreciate the opportunity to assist you further and make this right moving forward.
Kind regards
Logan
Hi Shanice,
We’re very sorry for the loss of your co-worker and understand how important it was for the flowers to arrive on time.
We also recognize how frustrating the delays were, especially given the occasion. That said, after reviewing the situation, a resolution was provided and accepted on your end.
We always aim to handle concerns fairly and promptly, and while we respect your experience, feedback like this has a lasting impact.
We do appreciate the opportunity to have addressed your case.
Best
Logan
Hi DeMarco,
Thank you for such a thoughtful review; we really appreciate you sharing your experience.
We’re glad to hear the roses arrived just as you envisioned. Knowing they helped make a meaningful gift even more special is exactly what we hope for with every order.
Thank you for your recommendation and trust. We’d be happy to send more your way anytime. 🌹
Warmly
Logan
Hi Michael,
Thank you so much for your continued trust; it truly means a lot to us.
Consistency is something we care deeply about, so hearing this from you makes it all worth it.
We look forward to many more moments with you!
Warmly
Logan
Hi Hue,
Thank you for your kind words; we really appreciate you taking the time to share your experience.
We’re glad everything felt smooth, transparent, and right on time.
It means a lot to know you’ll be coming back, and we look forward to your next experience!
Cheers
Logan
Hi Cassandra,
Thank you for your feedback.
We understand how important it is for flowers to arrive in time for a special occasion, and we recognize how this situation may have felt.
That said, we’d like to clarify that your order was prepared and shipped on time, and successfully delivered within the 24-hour delivery window outlined in our terms at checkout. While we know the requested date was significant, this window exists precisely because unexpected carrier or logistics delays can occur, regardless of how far in advance an order is placed.
We also want to gently note that advance ordering helps with preparation, but it does not eliminate the possibility of transit disruptions. For this reason, our delivery policy is shared clearly before purchase, so customers can review or reach out if timing is especially critical.
We’re sorry for any frustration this caused and appreciate the opportunity to provide additional context.
Sincerely
Logan
Hi Tae,
Thank you for sharing your feedback.
We’re sorry to hear that this experience felt disappointing, especially after a prior positive order. That said, we’d like to provide some important context that may not be reflected in your review.
Roses are a natural product and may retain small thorns depending on the variety and handling preferences. We understand your concern, and when you contacted us, our team responded promptly and provided multiple resolution options as part of our standard support process.
We always aim to handle every situation with care, fairness, and clear communication. While we respect your perspective, the record shows that your case was addressed thoroughly and in line with our policies.
We appreciate your time and the opportunity to clarify this matter.
Best
Logan
Hi Percy,
Thanks for sharing this; we’re really sorry to hear how things turned out. That’s never an easy situation.
We’re glad the delivery went smoothly, even if the moment didn’t land the way you hoped. If you ever need help picking something for a different occasion down the line, we’re here.
Sincerely
Logan
Dear Barbie,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
We’re glad the roses arrived safely and that you enjoyed their unique ruffled petals.
It means a lot to know they’ve made it onto your wish list; we’d love to send you another color in the future. 🌹
Wam regards
Logan
Hi Shunard,
Happy to hear the blue roses were a hit.
We appreciate you giving us a try, and we will be here to help you create many more memorable moments.
Warmly,
Logan
Hi Stephen,
Thank you for your review!
We're happy they made a beautiful impression. As fresh blooms, their lifespan can vary slightly, and we'd like to learn more about your case. When you have a moment, please reach out to us with pictures at [email protected].
We'll be happy to help!
Sincerely
Logan