RoseSkinCo

Hello Kath, Thank you so much for taking the time to share your experience. We’re truly sorry Lumi didn’t bring the results you were hoping for, but we really appreciate your kind words about our team. It means a lot to know you felt supported throughout the process. That’s always our goal! 🥰 -Michelle

Hi Giselle, Thank you so much for sharing your story. This truly means a lot. 💕 We’re honored that you reached out and that Marseille could offer the support and encouragement you needed. Wishing you all the best on your journey, and we’ll be here whenever you’re ready to start. 🤗 -Michelle

Hello Nats, Thank you for sharing such a lovely review! We're happy you're happy with your purchase. 🤩 We're always here if you have any questions or need assistance with your order. -Michelle

Hello Allan, That’s so lovely to hear. Thank you so much for sharing! 😊 We really admire how supportive you’ve been in helping your wife, and we’re so happy Sheena and Marseille could make things easier for you both (yay!!). Wishing you amazing results when you’re together again! 🥰 -Michelle

Hi Emily, This made us smile so much. 😍 Thank you for sharing! We love how honest (and hilarious) your review is. 😄 Thrilled to hear you’re already seeing results and enjoying Lumi. We can’t wait to see how your journey continues! -Michelle

Hi Fa, Thank you so much for sharing your experience. While we’re sorry to hear Lumi didn’t bring the results you were hoping for, we truly appreciate your kind words about our customer service team. It means a lot to know you felt supported and taken care of. -Michelle

Hi Katie, I’m so sorry to hear about the trouble with your discount code and the frustration this has caused. If you’re having issues using your code, don’t worry, our team is ready to help you with that. 🙂 If you can kindly share your order number here or reach out to us directly at [email protected], we’ll make sure you’re assisted as quickly as possible. -Michelle

Hi Alexis, We really appreciate you sharing your tips! It’s wonderful to know it’s been gentle and effective for your face, and your suggestions for body use will definitely be valuable to others too. Thanks again for taking the time to write this! 😊 -Michelle

Hi Tonjua, Thank you so much for your kind words! We’re so happy we could ease your mind and that our team’s support made a difference for you. 🤗 -Michelle

Hello Shira, Thank you so much for your wonderful review! We’re so happy to hear that our team was able to support you quickly and with kindness. Creating a respectful and caring experience for every customer is at the heart of what we do, so your words truly mean the world to us. We’re always here if you ever need us again. 🌸 -Michelle

Hi Lauren, Thank you for sharing your honest experience. We’re sorry to hear you haven’t seen the results you were hoping for, but we’re glad to know the instructions and setup process were clear. We do stand by our 90-day money-back guarantee, so please don’t worry, our team will do their best to make the return process smooth for you. If you haven’t already, you can reach us at [email protected] and we’ll be happy to assist. 😊 -Michelle | August 11, 2025 ------------------------------- Update Follow-up Hello Lauren, How are you? We wanted to follow up as we haven’t heard back from you yet. It looks like our emails may not be reaching you. If possible, could you please try emailing us from an alternate email address at [email protected]? We’d love to get this resolved for you as soon as possible. Thank you! -Michelle | August 18, 2025

Hi Amelia, Thank you for sharing your experience. We're really sorry the results didn’t turn out as you hoped, but we’re glad we could support you through the process. Wishing you all the best, and we're here if you ever need anything in the future. -Michelle

Hello Deeba, Thank you so much for your kind words! We're really glad to hear everything went smoothly and that you're enjoying your Nura device. It means a lot to know you'd recommend us, we're always here if you need anything! 🤗 -Michelle

Hi Lejla, This was such a thoughtful review. Thank you so much! 😊 We're really happy to hear you're loving the set and that the experience, from unboxing to using each product, has been a good one. It’s great to know the shaver stood out (it’s a favorite of ours too!), and we’re glad our team was able to help when you reached out. We're always here if you need us! 💕 -Michelle

Hello Avneet, We're truly sorry to hear about your experience. We never want any of our customers to feel this way, and we understand how sensitive and deeply personal this is. We’d like to learn more and offer support where we can. Since we don’t have your order details, we kindly ask that you reach out to us at [email protected] so we can better understand your situation and assist you directly. -Michelle

Hello GJ, Thank you so much for your kind words! We're really glad to hear you've been enjoying the products and that the ordering process has been smooth for you. The free shipping is our little way of making things easier. We believe that every bit of act counts, and we're happy it's helped! 🤗 -Michelle

Hi Sol, Thanks so much for sharing this. Based on your order, we’ll assume you’re talking about the Nura 🤗. We’re glad it’s been working well for you! Thank you so much for taking the time to leave a review! ❤️ -Michelle

Hello Craig, Thank you for sharing your concern, we completely understand how frustrating delays like this can be. We’re a Canada-based company, and we fulfill orders through multiple warehouses depending on product availability and destination. For U.S. orders, shipping typically takes 7–12 business days. That said, once a package reaches customs or is impacted by weather, it can sometimes cause delays beyond our control. We do our best to ensure it moves quickly once it reaches the local delivery facility. We’ve also sent you an email with the current status of your order so you have the most up-to-date information. We're confident in the quality of our products, but if you’re not satisfied, you’re absolutely covered by our 90-day money-back guarantee. Let us know if there's anything else we can do to help. -Michelle, July 13, 2025 UPDATE: Hello Craig, Just wanted to let you know that we’ve sent you a follow-up email with the latest status of your order, including tracking details and the most recent movement. We hope our emails are reaching you. 🙂 If you have any further questions or need help with anything, our customer support team is always here for you. -Michelle, July 17, 2025

Hello Beyza, We’re so sorry to hear you haven’t received your package. We know how frustrating that must be, especially after placing a big order. Don't worry, we got you! Please share your order number here or email us at [email protected] so we can look into this and help right away. -Michelle

Hello Kalinabelle, We’re really sorry for the frustration and delay. We hear your concern, and we understand how important it is to have all the details upfront. To clarify, we ship from multiple warehouses globally, and fulfillment is based on product availability and the destination. Our standard processing time is 1–3 business days, with an estimated shipping time of 7–15 business days. For estimated shipping times per country, please check here: https://roseskinco.com/pages/shipping-details. We’d be happy to look into your order and provide a more specific update. If you could kindly share your order number or reach out to us at [email protected], we’ll make sure to assist you directly. -Michelle