Hi Catherine, thank you for taking the time to provide us with your feedback regarding our service fees. For owners, the Rover booking fee is an 11% fee finalized at checkout based on the options and preferences selected for the booking, including dates, number of pets, duration, and any add-ons or discounts. For sitters and walkers, Rover applies a 20% service fee per booking, which means you take home 80% of your earnings. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. -Lynn
Kchristensen, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Olivia
Hi J TX, we appreciate your review of our new graduated take rate structure. We’re continuously testing new ways to better recognize and reward the care and effort you put into building strong client relationships on Rover. This program is one way we’re doing that: As those relationships grow over time, so does what you take home per booking. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. For more info, feel free to reach out to us at 888-453-7889. -Lynn
Hi Kevin, we're sorry to hear that this was your experience. Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn
Katherine, thanks for your feedback on our app. We’re always looking to improve Rover and appreciate your input. I’ve shared your comments with our product team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. -Olivia
