Hi Steve! Appreciate the review and understand your frustration on shipping and want to explain why you had to pay $23.50. We do offer cheaper shipping options on items that are in stock, but there are certain parts including the part you ordered that we are not allowed to stock and have to be shipped directly from the manufacturer. Those are what we call special order parts and those have a set shipping price of $23.50. I just wanted you to know there is no profit in this shipping here, you are charged exactly what we are charged to get this special order item to you.
Hi James, our records indicate this was delivered today. It looks like your ordered it to be shipped standard shipping on the 10th and we shipped it out the next day. The UPS tracking states the label was created on the 11th but it is the holiday season, so standard shipping does tend to have delays during this time. We apologize for the inconvenience but we do hope you understand once it leaves our warehouse it is in the hands of the carrier. We do offer express shipping at check out if you do need the part shipped quickly, but standard shipping we usually estimate anywhere from 3-10 days.
Hi Bradly,
I saw you emailed us on 11/5 and we responded to you on 11/6 which no response back. We want to get this resolved for you as quickly as possible!
