RYZE Superfoods

Hi West, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way. We understand your concerns regarding your subscription and account. We offer both one-time purchase and subscription options on our website, and we also display disclaimers before checkout, before an order is completed, explaining how the auto-ship subscription works. In addition, we send reminder emails before each recurring order is processed, giving customers the opportunity to review, modify, skip, or cancel their upcoming shipment. We'd like the opportunity to review your account and investigate why you continued receiving charges after requesting cancellation. Please contact us at [email protected] or reply to us here with your email address and/or order ID so we can look into your account history, address any remaining concerns, and ensure everything is resolved appropriately. We appreciate your feedback and the opportunity to make this right.

Hi BG, Thank you for sharing your honest feedback. We're glad to hear you're enjoying our mushroom coffee, though we're sorry the purchasing experience didn't meet your expectations. We offer both one-time purchase and subscription options on our website. We also display several disclaimers before checkout, and subscription details are presented before you order. In addition, we send reminder emails before each recurring order is processed, giving customers the opportunity to review, modify, skip, or cancel their upcoming shipment. We appreciate your comments about the taste of our other products as well. Taste is personal, and we understand that not every blend will be the right fit for everyone. Thank you again for your feedback. We value your input and will continue looking for ways to improve both our products and the overall customer experience.

Hi Joy, Thank you for sharing your experience. We're truly sorry for the frustration this caused. After reviewing your account, we confirmed that the auto-ship option was selected when your initial order was placed. We also sent a reminder email before your next shipment was processed, giving you the opportunity to review or make changes to your upcoming order. We're glad we were able to connect with you directly and resolve this matter. Your subscription has been canceled, and we've issued a full refund for your most recent order. As a courtesy, there's no need to return the product—you’re welcome to keep it. We appreciate you giving us the opportunity to make things right and thank you for your feedback, as it helps us continue improving the customer experience.