糟糕的
我选择位于基拉戈岛的 Sail Fish Scuba 是因为它广告上的“透明价格”和好评，后来才知道它于 2024 年 12 月卖给了新主人塔里克·塞勒姆 (Tarek Salem) 和他的妻子米凯拉 (Michaela)。不幸的是，我的经历令人失望，因为我的决定是基于过时的评论，不能反映当前的服务。 塔里克不是一个好的教练。他反应迟钝，经常在最后一刻取消或重新安排，并且提供的指导很少。尽管我知道我的参观时间有限，并且单程开车两个多小时，但我只在类似泳池的环境中度过了大约一个小时，这对于初学者来说是不够的。我的体重不合适，导致穿着 7 毫米潜水服时无法下降——专业教练应该检查这一点。这次仓促的课程并没有确保我的成功，而是向我收取了 125 美元的费用，该课程并未涵盖所有技能，感觉设计未能让我参加花费超过 700 美元的私人课程——远远高于最初的报价。 此外，有人对我的经历提出了虚假指控。 2月1日，塔里克建议我进行两次船潜练习，但只给了我10磅的重量，这让我无法下潜。关于我惊恐发作的说法是错误的——塔里克让我浮潜，然后把我独自留在开放水域，而他和米凯拉继续潜水。如果我的安全确实令人担忧，我就不会被抛弃。后来我在船上晕船，无法进行第二次潜水，但塔里克和米凯拉都没有检查我的健康状况。 2 月 24 日，我确认我想继续训练，塔雷克给我报了 350 美元的价格，包括一天完整泳池和两次开放水域潜水。然而，他在最后一刻取消了计划，并重新安排在 2 月 27 日，但在我到达后又改变了计划。有人告诉我，一次短暂的泻湖潜水将被视为一次开放水域潜水，而不是承诺的两次船潜，而完成整个课程现在的费用将超过 700 美元。这种诱饵定价、缺乏沟通以及忽视适当培训和安全的做法极其令人沮丧。 教学含糊、服务不专业、定价具有误导性。该商店的五星级评论反映了以前的所有者，应该删除，因为它们不代表当前的业务。网站上没有任何地方提到所有权变更，我的经验清楚地表明，客户安全和适当的指导并不是新管理层的首要任务。我不会向任何人推荐这家商店。
Shelpa Gadde, During our initial encounter, we reviewed necessary skills for your dive, & you confirmed familiarity w/them from previous training. We recommended a confined pool session before attempting OW dives; you declined this when informed of the cost. On Feb 1st, we took the boat to complete the final skill for your referral form, the CESA. During the dive, you experienced a panic episode, failed to follow safety directives, which led to difficulty descending & a return to the surface. You cited cold water, waves, & motion sickness as reasons for discomfort. We spent over 20 mins trying to calm you down. Once aboard, we discussed the need for more time in a confined water setting to build confidence.You were disappointed in your performance- we reassured you that diving is a process that happens at different paces. We made it clear that safety should always be the priority. We wanted you to have a positive experience while waiting for the 2nd dive, therefore we offered you to snorkel, which you gladly accepted. During the snorkeling, both the boat captain & crew closely monitored you, & you later mentioned enjoying it- we have photos of you smiling, happy on the boat. When it came time to settle, we charged you only $85 for the snorkeling, even though it’s $109. You tried not to pay for your nephew’s mask rental, stating the lack of ocean visibility, although that's out of our control. Before leaving, we discussed ways to continue your certification. You mentioned being unavailable d/t your dog, Butkus. We offered to help dog sit at no extra charge, which you appreciated. On Feb 04, you canceled a pool session last minute. On Feb 06, we followed up to check on you. On Feb 07, you confirmed you were unable to reschedule. 2 weeks later, you reached out to us, now citing time constraints d/t needing to go back to New Jersey. We offered a session on Feb 24th; you responded on Feb 25th w/concerns about costs d/t being between jobs. The price remained as originally quoted. You inquired if we could rearrange other appointments on Feb 28 for you. We respectfully explained that we could not accommodate that request. While we always aim to accommodate our customers as best as we can, we would like to clarify that it is not an appropriate expectation for us to drop everything for one customer at the expense of others who have already made bookings, which was your expectation. We agreed to meet on March 4th. On March 4th, you arrived late, affecting the schedule. Once in the lagoon, You indicated that you weigh 115 lbs & were wearing a 7mm wetsuit. Based on standard calculations, this would require approximately 10 lbs of lead weight for buoyancy. Your instructor did a weight check & you were able to float at eye-level, which is the standard procedure to check the proper weight. Once in the lagoon, it became evident that you were becoming anxious & failed to follow the instruction to properly inflate your BCD. Instead, you began using your hands to paddle. When we attempted to descend, you were unable to do so due to hyperventilating, which caused you to float on the surface like a balloon. After 1.5 hours, it became clear that additional training was needed. We offered a private class & a quote for this session; you attempted to negotiate the price. We remained transparent about pricing & expectations. Your primary concern was negotiating prices, rather than fully embracing the training and following safety directives. After the lagoon session, we informed you that we could not issue your OW certification d/t safety concerns. While we understand that being told "no" is difficult, our primary responsibility is ensuring safety. There are clear standards for certification that were too challenging for you to meet at this time, hence our recommendation to get a private class to effectively get you to a prudent, confident, & safe diver level. We wish you the best of luck in your pursuit of certification.