SainSmart Jr.

Dear Fernando, Thank you for bringing this to our attention. We sincerely apologize that you received the wrong item. To resolve this promptly, we have already processed a return for you. And we will arrange for a replacement with the correct product to be shipped to you. We truly regret the inconvenience this has caused. We will have a further check of this issue to ensure this does not happen again. Thank you for your patience in dealing with this issue. If you have any further questions, please feel free to contact us at [email protected]. We will offer timely assistance. Sincerely, SainsmartJR customer service team

Dear Janice, Thank you so much for taking the time to share your feedback and for your kind words about our service. We are truly glad to hear that the replacement arrived safely and that our team was able to assist you promptly. We sincerely apologize for the condition in which the first packages arrived. We will review our current packaging materials. Additionally, we will escalate this matter with the shipping carrier to address the handling practices. Providing a great shopping experience is our priority, and your insight helps us improve. We truly appreciate your patience and understanding throughout this process. If you have any further concerns, please don't hesitate to reach out to us at [email protected]. We will offer timely assistance. Warm regards, SainsmartJR customer service team