Seamless process.
Thumbs up for the customer service.
About SainSmart Jr.
Data updated- Website
- sainsmartjr.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 32 reviews
- Replies to negative
- 100% (1/1)
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Is SainSmart Jr. legit?
SainSmart Jr. (sainsmartjr.com) has a 4.8 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Nice little set
Nice little set. Well made. Shipped quickly. Very satisfied with purchase.
Smiles
A educational gift for my two nephews !!!
Perfect
Order came in plenty of time and was exactly what I thought it would look like. Nice material, colors were bright. Very happy with my order.
Order received well
Order received well. All parts were as advertised.
Excellent and fast support
Excellent and fast support, the product ist great but once you need help you see that someone cares! Recommended
Arrived quickly
Arrived quickly. Everything works great.
Continued to correspond and helped me…
Continued to correspond and helped me figure out how to get the items that should not have been sent to me back to you.
Great product fast shipping i will…
Great product fast shipping i will definitely recommend
Quality toys
I’ve got a Woden train set for my son and I’m very happy with the quality of the product and how it is easy to set up. Also the customer support team is very helpful and friendly. They know how to satisfy customers☺️
This wooden play set is really well…
This wooden play set is really well made. My child enjoys playing with it for hours and it helps encourage creativity and imagination. It’s both fun and educational — we really like it.
Amazingly fast service!!
Needed a product I couldn’t get anywhere else. Ordered it in the evening and got it the next day without having to pay extra. Amazing service!!!
April has been great!
April has been a great help working with me getting things taken care of and her continual support. Also, always has a positive attitude.
Quality train set!
Great for my toddler!
Great for my toddler to build his practical thinking and coordination skills!
This purchase was upgrade to already owned train set, made it more fun to play with.
We already had train set from different company and needed to upgrade it to the longer version. Ordered parts fit perfectly (bridge and tunnel). Set of longer train carts is very nice, but bc they are longer, carts have difficulty to go around the curves. We use them on the track that is mostly strait. Good quality and very fast shipping, thank you!
Great customer service
Great customer service. Quick response to questions. Thanks again.
Wonderful customer service
Wonderful customer service. Replaced product and were kind throughout.
The wrong item was sent when I ordered…
The wrong item was sent when I ordered directly from your website. Just the same as it happened twice before when I ordered that same product through the Amazon app.
Reply from SainSmart Jr.2026-01-15
Dear Selden, We sincerely apologize for the inconvenience caused by receiving the wrong item. We have initiated the return process for you. Our team will arrange the correct product for you as soon as possible. We will also monitor the delivery to ensure everything proceeds smoothly this time. Please accept our sincere apologies. If you need any further assistance, please do not hesitate to contact us at [email protected]. Sincerely, SainsmartJR customer service team
This Company is Awesome
When I received the holiday Lincoln logs I was missing a door. I notified the company. I thought I was just getting a replacement door but received a new box of Lincoln logs holiday set. I was over joyed! Thank you so much. This will be remembered for many Christmas’ to come.