SainSmart Jr. (sainsmartjr.com) has a 4.8 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My son loved (& respected) his wooden train set. I’ve saved much of his childhood and recently sent his complete set…to introduce to his 2 year old daughter. So I wanted to add some more track and cars! Mission accomplished. Tradition lives on!
I initially received the wrong item, but after contacting seller, they responded quickly and followed up with until I got the correct product.
Dear Fernando, Thank you for bringing this to our attention. We sincerely apologize that you received the wrong item. To resolve this promptly, we have already processed a return for you. And we will arrange for a replacement with the correct product to be shipped to you. We truly regret the inconvenience this has caused. We will have a further check of this issue to ensure this does not happen again. Thank you for your patience in dealing with this issue. If you have any further questions, please feel free to contact us at [email protected]. We will offer timely assistance. Sincerely, SainsmartJR customer service team
I had an issue with one of the 3d wooden marble puzzles I purchased. I felt the issue was due to the manufacturer design and lack of a good instructions for that part and area of the model. I decided I needed to contracted customer service It was my good fortune to have April be my contract. We discussed what my issue was and how it caused me not to complete the model. After a short discussion, April said the company would send a new replacement model at no cost me under warranty, you can’t ask for more than that. April handled the whole process in a very pleasant and professional manner. I thank April and the company for honoring the product warranty.
First shipment arrived damaged, you responded promptly and sent replacement. Thank you. Replacement showed up today and thankfully it was not damaged but don't know how after seeing the box when it arrived. You may want to evaluate your current box supplier and use something sturdier or file complaint with the carrier. They have been careless with both my orders. With all this being said as a company your service was excellent. I just wanted to point out the shipping issues. I will send you pics
Dear Janice, Thank you so much for taking the time to share your feedback and for your kind words about our service. We are truly glad to hear that the replacement arrived safely and that our team was able to assist you promptly. We sincerely apologize for the condition in which the first packages arrived. We will review our current packaging materials. Additionally, we will escalate this matter with the shipping carrier to address the handling practices. Providing a great shopping experience is our priority, and your insight helps us improve. We truly appreciate your patience and understanding throughout this process. If you have any further concerns, please don't hesitate to reach out to us at [email protected]. We will offer timely assistance. Warm regards, SainsmartJR customer service team
I highly recommend this company for its quality products and outstanding customer service (eyes on you, Shirley!). Out of all the gifts my grandson got for his birthday, this is the one he plays with the most. The pieces are really well made and plentiful.
I ordered several toys for Christmas Day. A few were not delivered with the first drop-off, and I reached out to track the order because I had not created an account and could not log in. I have received a response email fast and with info about the tracking, and I have received the rest of the toys in time. Thank you.
Great products and even better customer service! I ordered the battery operated trains and excited for those to arerive!
I found what I was looking for easily and shipping was SO FAST that I almost didn’t expect it!
For the last eight or nine months, I’ve been testing and reviewing SainSmart Jr. products through the Amazon Vine program. In my experience, they are the industry standard in quality, hands-on creative play. Many are made from real Wood, such as grain sets and building sets. They encourage both independent play, and collaborative play with other children and with adults. I’ve only had one instance where I needed to reach out to customer service, and I received exemplary care. They solved my issue (a missing piece to a product) immediately, and with the utmost professionalism. I have become a huge fan of this company and recommend their products frequently. This was not a solicited review or a paid review or anything like that. I just feel very strongly about the quality and products they offer.
Product great!! Slow process getting product to shipping label
My child love trains But this is the best one ever. He plays with it all time
32 reviews matching