Hi there, that’s unfortunate that you had an issue placing your order. When you go through our checkout system it shows you in a couple of places the shipping and billing details, including on a confirmation screen before the order is submitted. You can edit these addresses as you go through the checkout, and if you log in to your account on our site. When reviewing the order before submitting it, if anything isn’t showing correctly and you’re unable to correct it please reach out to us at [email protected] and we’ll help get it fixed.
Hi Danny - We're pretty easy to get hold of, through [email protected]. I don't see any order number for this review, but if you want to email us with your order number we'll be sure to help out (and usually reply within about 5 business hours).
Update - Order 104220 was placed on April 7th, and delivered by FedEx on April 8th. I see that the email address associated with this order contacted us on April 12th stating there was an issue, and we provided return instructions on the same day, which you can also find here - https://support.saintbarbsbullets.com/hc/en-us/articles/4412014845844-Return-Policy and at the bottom of every page on our website. So far I don't see a return request has been submitted, but as soon as we get that request you'll get a return label.
Larry,
We replied to your original request with instructions on how to request a return label, by going to https://saintbarbs.returnscenter.com/. Just put in your order number, email address, answer a couple of questions and you’ll get your label within a few hours.
We’ve been closed for the holidays and reopened yesterday, so are working through the backlog of requests and if we still see an open ticket from you I’ll reply again with the same instructions.
Brendan
Edit - Looks like you already had requested a return label before the holiday break, but it may not have been sent through properly. I've just emailed you a new label, and processed a partial refund of the new gun, for the trouble.
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