Do not use this company- I ordered two red dresses for my daughters prom, they sent one red and one black, the dresses were too big so I paid for DPD returns to china, the address was given by the company along with tracking information and then the company stopped replying to my emails. DPD have confirmed the dresses have been returned but SAN Dress are not acknowledging any correspondence. I am out of pocket for two dresses plus returned postage- it is not a genuine company, save your money and time and buy from somewhere else.
FRAUDULENT WEBSITE. Received the completely wrong order (UGLY), something that wasn’t even shown on the website with horrible, cheap material. Insane that they’re charging these prices and scamming people worse than TEMU.
🚨Buyer Beware: Misleading Company and Terrible Customer Service - Do Not Order From Sunnoss/Sansdress 🚨
I am filing this complaint to warn other consumers about Sunnoss/Sansdress (they have two websites). This company appears to operate deceptively by using what appears to be a U.S. address while actually operating out of China.
I ordered a dress from this company and received a completely different item than what was advertised and purchased. The dress I received appeared cheap, heavily wrinkled, potentially used, and arrived without tags. When I contacted customer service, they initially falsely claimed they never received payment from me. I then provided proof from my credit card statement along with confirmation that they had shipped the package, which obviously would not have occurred without payment.
After that, the company refused to provide a full refund and instead offered only a 30% partial refund for sending the wrong item. When I sent them screenshots clearly showing the dress I ordered versus the completely different dress I received, their response was that the dress they sent was “elegant in style” and that I should keep it because I would be “pleasantly surprised.”
Over a dozen emails followed, during which the company repeatedly refused to make the situation right or provide a full refund. I ultimately had to dispute the charge through my credit card company.
I also discovered multiple advertisements for this company on Pinterest and reported my concerns there as well. Based on my experience, I believe consumers should exercise extreme caution before purchasing from Sunnoss/Sansdress.
Showpo
Delta Labs UK
Osmoseshoes
Yourdress
Babble-on Translations