Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
the prices are wery good and legit.
the only thing i was a little scared o when it said that my order was pending.All other services that i know delivere it instantly.
SEAGM 回复2025-08-16
Hello, Stanislav Matušov. Thank you for your review and for sharing your experience. We're pleased to hear you were satisfied with our pricing and overall service.
Regarding the brief "pending" status of your order, we understand that this may have caused some concern. Occasionally, during periods of high order volume, slight delays can occur as our system processes and verifies each order.
We truly appreciate your feedback and are continuously working to optimise our processing times. We look forward to serving you again and hope to deliver a 5-star experience next time.
Sorry for the trouble:( Please contact us at [email protected] so we can check this for you. We also suggest trying Online Transfer as an alternative payment method.
I was buying for a friend but it didn't work it took hours
SEAGM 回复2025-08-07
Hello, SouLkidd Bloodstrike. Thank you for your feedback, and we sincerely apologise for any inconvenience caused.
After reviewing your order history, we found that a refund was requested for one of your purchases, while the other two Lucky Bag Week orders were completed. We're truly sorry that your experience didn’t go as smoothly as it should have, and we value your feedback as we continue working to improve our services.
If there’s anything still unresolved or if you need further assistance, please don’t hesitate to reach out to us via Live Chat. Our support team is available and ready to assist you promptly.
We appreciate your understanding, and thank you once again for choosing SEAGM.
My purchase need to submit ID confirmation. Sending few times still fail.
SEAGM 回复2025-08-05
Hello, Attanddef ROK. Thank you for your feedback, and we’re sorry to hear about the trouble with submitting your ID confirmation. We understand how frustrating that can be.
Please reach out to us directly via LiveChat so our support team can assist you promptly with your KYC documents and help resolve this issue.
We appreciate your patience and look forward to getting this sorted for you.
The is a legit fast providing fast and reliable topup services. The reason why it is not 5-star is because it only allows fixed quantity topups, if i need higher amounts, i need to do a few more times.
SEAGM 回复2025-08-02
Hello, AwareAgain. Thank you for your review and for highlighting the reliability and speed of our top-up services. We appreciate your constructive feedback regarding the fixed quantity options. Your input is valuable to us, and we are actively exploring ways to make the process more flexible and convenient.
We look forward to continuing to serve you and exceeding your expectations.
I won't recommend this, the agent Emalyn is very rude and not helping when my payment recharge has failed. Such a lousy service and she's very sarcastic and the refund takes ten days which is really not recommendable and very bad.
SEAGM 回复2025-08-01
Hello. Thank you for bringing this issue to our attention, Tine.
First and foremost, please accept our sincere apologies for the inconvenience you experienced with our support agent. This is certainly not the level of service we strive to provide. We take your feedback seriously and will be reviewing the interaction internally to ensure a better experience in the future.
Regarding the failed payment and refund process, please note that refund timelines are influenced by the payment method used and the policies of the respective financial institutions. We understand that waiting up to 10 days can be frustrating, and we’re continuously working to improve this.
Refund: https://help.seagm.com/hc/en-us/articles/360031102574
To better understand why payment attempts may fail, you may find the following articles helpful:
🔗 https://help.seagm.com/hc/en-us/articles/360000282593
🔗 https://help.seagm.com/hc/en-us/articles/4408638197401
🔗 https://help.seagm.com/hc/en-us/articles/8888929773081
If you need further assistance or clarification, please don’t hesitate to reach out to us by submitting a ticket at http://bit.ly/HelperTicket. Our team will be more than happy to help resolve the issue.
Thank you again for your valuable feedback.
I bought 4 spotify giftcard from spotify new zealand and at the moment of redeeming it says that it is not from the same region, I tried to communicate with livechat and they just don't answer, I have already 40 minutes waiting. I would not buy here again
SEAGM 回复2025-08-01
Hello, Wilber Perez. Thank you for sharing your experience, and we sincerely apologise for the inconvenience you've encountered.
We understand how frustrating it can be to receive a region-locked Spotify gift card that doesn’t match your account’s country. As Spotify gift cards are restricted by region, we always recommend confirming regional compatibility before purchase. That said, we’re currently verifying the codes you submitted and will reach out via email once the check is complete.
We also apologise for the delay you experienced on live chat. We're actively working to improve our response times to better support all our users.
In the meantime, if you need further assistance or have more details to share, feel free to contact us via our support form: http://bit.ly/HelperTicket
We’ll do our best to assist you promptly. Thank you for your patience and understanding.
Avoid.
I wanted to buy a gift card for my niece in another country. They take money with 20% fee, then do not email you a gift certificate, but asking to get back into live chat. In live chat they are harvesting additional personal information and asking to provide evidence of payment form the bank. When I send them a confirmation of the order and payment that arrived to my email, they insisted it has to be from the bank.
At the end, you get nothing and a they got their fees and money off you.
SEAGM 回复2025-07-30
Hello, Volha McCrossan.
Thank you for sharing your concerns. We sincerely apologise for any frustration this experience may have caused, especially when you were trying to send a meaningful gift.
As part of our commitment to security and protecting our customers, we occasionally request proof of payment to verify transactions and user identity. We fully understand this process can be inconvenient, particularly when your intentions are genuine, but it is an important safeguard against unauthorised activity.
Upon reviewing your order (P70972088), we can confirm that the gift card was delivered and the code was successfully accessed prior to your review. If you are still encountering any difficulties or have additional concerns, please don’t hesitate to reach out. We are here to help and want to ensure your satisfaction.
Once again, thank you for your valuable feedback.
I placed an order for two vouchers. i was charged everything. then i was asked to verify. (there was no indication i had to do verification). i rushed back home to do the verification. i waited for hours and hours.
I had an argument with chat agent about digital good delivery must be instant as advertised not after days . then they rejected my kyc document. then they decided to charge me .
I found the whole thing advertised vs whats practices is a scam. i did even reached out to their managment team as per support provided email, no answers yet. stay away
SEAGM 回复2025-07-29
Thank you for taking the time to share your experience, Abdul Rashid. Before proceeding further, please allow me to sincerely apologise on behalf of our team for the inconvenience you encountered with both the support interaction and the verification process.
We fully understand how important it is to receive digital goods promptly. While identity verification is occasionally required to ensure secure transactions, as outlined in our KYC policy. We regret that the process in your case was neither as smooth nor as clear as it should have been.
FAQs: https://help.seagm.com/hc/en-us/articles/13705937977113
Upon review, the documents submitted did not meet the clarity requirements, which unfortunately caused delays. We understand your frustration and genuinely regret the negative experience.
Your feedback is extremely valuable to us, and we would appreciate the opportunity to make things right. If you're open to giving us another chance, please reply to the email we sent, and we’ll move forward promptly to assist you.
Thank you once again for your feedback. It plays an important role in helping us improve our service.
Hello, Nkanyiso Sithole. Thank you for your feedback. We appreciate your support and are committed to consistently delivering excellent service. See you again soon!
Scammers, I paid through Paypal and they mde a duplicated charge in my bank. Paypal protected them and I am in conversations witt the bank now to recover the money from the duplicated charge. They blocked my account when I contacted Paypal and never talk to me after that. GO TO BETTER LEGIT PAGES EVEN YOI PAY A COUPLE OF DOLLARS MORE. IT will save you from a lot of headaches.
SEAGM 回复2025-07-26
Hello, Sebastián Maria Verdugo Pedrer. Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
After thoroughly reviewing our records, we can confirm that no duplicate charges were processed on our end. Please note that, in some cases, your payment provider (such as PayPal or your card issuer) may show pending transactions that can temporarily appear as duplicates. We recommend reaching out to them directly for clarification on the payment status.
Regarding your account, please be aware that accounts may be temporarily restricted if a third-party dispute is initiated. This is a standard security measure while the matter is under review, and it is intended to protect both our customers and our business.
We’re committed to resolving issues promptly and fairly. If you need further assistance, our support team is ready to help. Please reach out via this link: http://bit.ly/HelperTicket.
Thank you again for bringing this to our attention. We’re here to support you.
kept going back and forth with the support over an issue i had made clear about the KYC Id verification which they clearly didnt listen to. I just ended up canceling my order ( C79359213) for a SEAGM balance top up and just asking for a refund wasted 4 days trying to get my order processed for nothing, now i have to wait 10-30 days for a refund
SEAGM 回复2025-07-26
Thank you for bringing your concerns to our attention, Yammiecruze. We sincerely apologise for the inconvenience and frustration you experienced during the KYC verification process and the delay in processing your order.
Please be advised that SEAGM requires users flagged by our risk mitigation tools to complete identity verification. This process, which may include document submission, is in place to protect both the user and the platform by ensuring secure transactions.
Your refund has been initiated, and the estimated processing time is 10+ business days. Please note that the actual duration depends on your card issuer or payment provider and may vary accordingly.
For your convenience, please refer to the following resources for more information:
KYC Verification:
1. https://help.seagm.com/hc/en-us/articles/13705937977113
2. https://help.seagm.com/hc/en-us/articles/34251339571993
Refund Timeline:
1. https://help.seagm.com/hc/en-us/articles/360031102574
Should you require further assistance or clarification, please do not hesitate to contact us by submitting a support ticket at http://bit.ly/HelperTicket. We are committed to providing you with prompt and effective support.
Thank you for your understanding and patience. We look forward to serving you better in the future.
Bought Google Play card — invalid code, no refund, no response for weeks
In June 2025, I purchased a $10 Google Play US gift card from SEAGM.com and paid via Alipay.
Order number: C77007734
The card was invalid — Google Play refused to redeem it, showing an error. I tried on multiple devices, browsers, and even using a U.S. VPN. Nothing worked.
I followed SEAGM’s instructions and submitted their complaint form. I also sent several emails to support. It’s been over a month now, and I still haven’t received any response, replacement, or refund.
This is unacceptable customer service.
I’ve started sharing my experience on Reddit and Chinese platforms to warn others.
Will update this review if SEAGM responds.
I do NOT recommend buying gift cards from SEAGM.
SEAGM 回复2025-07-22
Hello, 己正 郭. Thank you for your review. We're sorry to hear about the trouble you've experienced and appreciate the opportunity to address it.
Your order (C77007734, placed on June 6, 2025) has been reviewed, and we sent you an email on June 9, 2025, confirming that the Google Play code is valid and has not been used or duplicated. You can find this email by searching your inbox for the order number "C77007734".
Please note that Google Play gift cards are region-locked, and this is clearly stated on our product page. To successfully redeem a U.S. Google Play card, your Google account, app/game settings, and IP address must all be set to the United States. If any of these conditions aren't met, Google may block the redemption, even if the code itself is valid.
Based on our system records, your login activity was detected outside the US, which likely caused the redemption to fail. Please be aware that using a VPN alone may not be sufficient if your Google account was created or registered in another region.
If you're certain all regional conditions have been met and the issue persists, we recommend contacting Google Play Support directly, as they are in the best position to assist further.
👉 https://support.google.com/googleplay/gethelp
We sincerely apologise for any delay in our support response and appreciate your patience. If you need additional assistance, feel free to submit a ticket at:
👉 http://bit.ly/HelperTicket
Thank you again for your understanding.
Hello, Haidhar Rayyan. Thank you for your feedback and for taking the time to leave a review. We're pleased to know you had a positive experience. We look forward to welcoming you again soon.
Hello, Daniyal Syed Daniyal. Thank you for your review. We take all feedback seriously, but we’re unable to address your concern without more information.
Please contact our customer support team via live chat at http://bit.ly/SGMLiveChat so we can review the matter and assist you appropriately.
⭐ 1/5 – Disappointing Experience with SEAGM
Tried to make a simple purchase but ended up frustrated. They require ID verification for even small transactions, which is super invasive for a digital product site. On top of that, their system is extremely picky and slow, making the process drag on unnecessarily. I ended up requesting a refund because it was just not worth the hassle. Definitely not using them again.
SEAGM 回复2025-07-12
Hi, Dragon Girl. Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent interaction with SEAGM did not meet your expectations.
We understand that identity verification may feel intrusive, especially for digital purchases. However, in certain cases, our system may flag a transaction for verification as part of our fraud prevention and user protection policy. These measures are in place to safeguard our customers and ensure secure transactions across the platform.
We also apologise for any delays or inconvenience you experienced during the process. Please be assured that your feedback has been noted, and we are continuously working to improve the efficiency and user-friendliness of our verification system.
For more information on our policies, you may refer to:
🔹 Identity Verification FAQs: https://help.seagm.com/hc/en-us/articles/13705937977113
🔹 Refund Information: https://help.seagm.com/hc/en-us/articles/360031102574
If you need further support or would like us to review your case in more detail, please don’t hesitate to reach out by submitting a ticket here: http://bit.ly/HelperTicket.
We appreciate your feedback and apologise for any inconvenience caused.
My payment very slow yah,i dont receive my money after the refund also,i dont get it in 3 week in my acc.P69405726
SEAGM 回复2025-07-12
Hi, Iwan. Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced regarding your refund.
After reviewing your case (Reference: P69405726), we found that the delay is due to the absence of your identity card number, which is required to complete the refund process following regulatory and security requirements.
We previously sent you an email requesting this information. To proceed without further delay, we kindly ask that you provide your identity card number via our Live Chat support at your earliest convenience, using the following link: http://bit.ly/SGMLiveChat.
Once the required details are received, we will prioritise the processing of your refund.
We appreciate your cooperation and patience, and we are committed to resolving this matter promptly.
😰My first payment I made but didn't complete it because I just wanted to take a look at cryptocurrencies and how to withdraw.payer was banned (cryptocurrencies)
SEAGM 回复2025-07-08
Dear يوسف,
Thank you for taking the time to share your feedback.
We regret to hear about your recent experience. Please be advised that SEAGM, in collaboration with Triple-A, strictly adheres to international laws and regulatory requirements. Consequently, cryptocurrency-related services may be restricted in certain countries and territories. These measures are in place to ensure full compliance with applicable legal obligations and do not reflect any individual user's actions.
We understand that this may have caused inconvenience, and we sincerely apologise. Should you require further clarification or assistance regarding your account or transaction, our support team is available to help. You may reach us directly via live chat at http://bit.ly/SGMLiveChat.
We appreciate your understanding, and thank you for bringing this to our attention.
If I could give a 0 I would.
This company is a scam.
I had created an account since 2018.
I tried to buy some gift cards for my sister.
First I bought one, then I decided to get another. Then finally one more.
All three payments go through instantly using their recommended payment method.
Yet two of the cards are blocked.
They say I need to verify.
This included them expecting you to send very sensitive information.
Instead of allowing you to send pdf's or bank statements they want selfies and pictures with very sensitive information including credit card details.
So I send them all of the documents needed.
I then needed to contact customer support.
Which was wholly unhelpful.
They just kept ignoring my questions and sending a link to the same unhelpful webpage.
In the end I decided that it wasn't worth it and asked for a refund.
This is when they hit me with:
1. The refund will be minus fees. (of-coarse)
2. The refund will take up to 30 business days.
When queried on this they blamed the payment gateway which they recommended Airwallex.
So I went and I checked with Airwallex and their policy is that refunds take 1-2 business days.
When I asked Seagm.com about their lie they just defaulted to copy pasting the same inaccurate information over and over.
So now I have sent a letter to their management and will have to wait several business days for a response which at this point is most likely to be completely unhelpful.
Do not trust these people with your money.
UPDATE: 25 July 2025
Still have not received my refund even though I already confirmed that I need it.
Received no response from management.
Tried using the steps in their response below and they did not work at all.
Meanwhile on their website it fraudulently states that the funds were refunded.
SEAGM 回复2025-07-05
Dear Emmanuel Udoidung,
Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced.
At SEAGM, identity verification is occasionally required when our system detects irregular activity. This process is in place to protect both our users and the platform from potential fraud. We understand that it can feel sensitive, and we are continually working to ensure it remains secure and user-friendly.
We’re also sorry to hear that your experience with our support team did not meet expectations. Your concerns are taken seriously, and we will review your case to improve our service moving forward.
Below are the Acquirer Reference Numbers (ARN) for both of your refunds. You can use these to follow up with your bank to trace the transactions:
1. Order ID: P69430882 – ARN: 74107625202064706474601
2. Order ID: P69430882 – ARN: 74107625202064705474594
For more details on refund processing times, please refer to this article:
https://help.seagm.com/hc/en-us/articles/360031102574
We truly value you as a customer and regret that this experience has caused frustration. If you're still open to resolving the matter, please submit a ticket at http://bit.ly/HelperTicket and reference this review for faster handling.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.
purchased a Netflix Colombia gift card from SEAGM, but the code didn’t work. I’ve contacted support for help. Waiting for resolution.
SEAGM 回复2025-07-03
Hi, Wellens Pierre.
Thank you for your feedback. For your privacy and security, we kindly suggest removing the PIN code from your public review, as it contains confidential information.
Regarding the issue you're facing with the Netflix Colombia gift card, we’re here to help. Please contact us via LiveChat on our website or send us a ticket at http://bit.ly/HelperTicket and include a screenshot of the error message you received during redemption. Our support team will promptly investigate and assist you further.
Apologise for the inconvenience caused. We appreciate your understanding and look forward to resolving this for you soon.
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