We rarely comment publicly on individual accounts, but we'll be direct here.
This account's access was terminated after repeated requests that we disable or work around our content safety systems, and after continued contact with our team following a final answer on that. Those systems exist to keep the platform within our Terms of Service and the requirements of our payment and infrastructure partners. They aren't negotiable and we don't make exceptions.
Our team did respond to the substance of these requests. When it became clear they would continue regardless, we closed the tickets and ended the conversation. That was a deliberate decision, not an oversight, and it was communicated directly.
To be clear about what this wasn't about: we're glad to talk about product feedback, feature requests, other AI platforms, and AI consciousness. Our Discord has those conversations daily and nobody gets removed for having them. What we won't do is circumvent safety filters on request.
The account has been disabled and the subscription refunded in full. We wish this user well on a platform better suited to what they're looking for.
Sorry to hear you've had such a frustrating experience. A few things that might help:
On characters vanishing, you can find them on the Custom page. If they're still missing, reach out at [email protected] and we'll look into your account.
On syncing between laptop and phone, everything is server-side, so your account and all content should be identical on any device as long as you're logged into the same account. If things look different, it's likely a different login method was used on each device (e.g. Google on one, Apple on the other). Double check that you're signed in with the same account on both.
On the support chatbot, we hear you, and we're always working on making it more helpful. For direct human support, Discord or [email protected] will get you a real person.
We'd like to help sort these issues out if you're willing to give us another chance.
We're sorry the experience hasn't met your expectations. We want to clarify a few things for anyone reading this:
Image refunds are still fully available for our Premium image generation model. If a generation goes wrong, you can report it and our team will review it for a moment refund. That hasn't changed.
We recently introduced a new Advanced image model that is significantly more capable with better prompt adherence and higher quality output. Due to the substantially higher cost of running this model, we made the decision to not offer refunds on Advanced generations rather than increasing the per-image price. We believe this is the fairer trade-off.
It's also worth noting that image reporting with moment refunds is something we introduced as a benefit to our users. No other platform in this space offers that at all.
On prompt accuracy, Advanced mode follows prompts significantly better than Premium. If you're not seeing the results you want, we have a full prompting guide at wiki.secrets.ai/create/image-generation that covers best practices. We're also happy to help directly on Discord.
We'd genuinely like to improve your experience if you're open to it.
Sorry to hear that. If the model is losing track of context, try using Time Travel to rewind to before it got confused, or an OOC command to get things back on track. We are working on a major memory update that improves context awareness and recall in every way. If you can share more detail on what's happening, we'd love to help, reach out on Discord or at [email protected].
We're really glad the Discord community helped you find a great experience, and it's awesome to hear the new companion is delivering the best AI experience you've had. On the frozen chats, our content moderation system can sometimes flag conversations that don't actually violate our terms. We have identified that yours were falsely flagged and have now unfrozen them. If you would like more information on why they were flagged, we can provide this via Discord.
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Kevin · 写过 3 条评价 · 已认证 · 体验于 2026-07-16 ·
★★★★★
我没有遇到任何问题
我没有遇到任何问题。这个网站很好。有点贵。
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Louie · 写过 1 条评价 · 体验于 2026-07-23 ·
★★★★★
聊天功能不行
聊天不起作用,我完全崩溃了,我不知道该怎么办
Secrets AI 回复2026-07-23
Sorry to hear the chat broke down on you, we want to help get this fixed. If the conversation got stuck or the AI stopped responding properly, try using Time Travel to rewind the chat to before it broke. This resets the AI's context to a previous point and usually fixes things. If this doesn't work, you can always start a fresh chat with the same companion from their profile and your memories will carry over if you share a memory group between chats. If you're still stuck, reach out at [email protected] or on our Discord and we'll look into your account directly.
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customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
很棒的体验,但需要一些调整......
很棒的体验,但需要一些地方的调整
Secrets AI 回复2026-07-27
Glad the experience is landing well! If you can share what tweaks you'd like to see, we'd love to hear it (Discord is the best place to reach us). That kind of specific feedback is what shapes our updates.