SEE WIG

Hi Autumn, Thank you for your feedback! We're glad you're happy with our hair. Just to clarify - your order shipped on June 16 and arrived on June 24, which is within the 6-9 business day timeframe for Standard shipping method you chose. We understand that waiting can feel long, and we're always looking for ways to improve. Hope to see you again soon! Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for your amazing review! We're absolutely thrilled to hear that you never disappoint! Knowing that the quality, softness, and longevity have consistently met your expectations means the world to us. We truly appreciate your trust in us! Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you for your detailed feedback - and I'm truly sorry that this batch of 1B hair did not meet your expectations, especially after you had a great first experience with us. Under normal circumstances, the quality of our undyed hair should be consistent from batch to batch. I appreciate you bringing this to our attention, and I have shared your feedback with our factory experts so they can look into what may have gone wrong and make improvements. I also noticed you mentioned hair dye. While our Standard natural black human hair can be colored, for complex or lighter shades (like bleaching or fashion colors), we typically recommend upgrading to our Super Double Drawn or Virgin Hair, which take dye much better and deliver more consistent results. For your situation, I will also add clearer guidance on our website about coloring expectations for our standard hair. Again, I sincerely apologize for the trouble this has caused, and I appreciate your patience as we work to improve. Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you for your kind review! We're really happy to know that you're pleased with the thickness and fullness of our K tips wefts. Your satisfaction means a lot to us. Enjoy your hair and see you next time! Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for this incredibly kind and detailed review - we're truly touched! 🥰🥰🥰 We're so glad you found exactly what you were looking for. We're honored to be your go-to! Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for your lovely review! 🥰🥰 We're so happy to hear that you're loving your hair - and that it arrived quickly too! Lisa will be thrilled to see you mentioned her. Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

We're truly sorry to hear that our hair did not meet your expectations. Your order was delivered on March 12. Did this issue occurred after about a month of wear? From the photo you shared in email, it seems that the human hair might not have been well cared for. We have double-checked our shipping records, and the hair we sent was in good condition. Our team has reached out to you via email two days ago. Could you please reply to our email with more details? We'd love to have our experts review what might have gone wrong. We hope to make things right. Thanks. Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for your thoughtful review! We're so happy we could help fix your order in time and that you love the quality! Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Gianna, Thank you for your honest feedback - I'm truly sorry that our I-Tip extensions did not meet your expectations. Regarding the I-tip sizes: since each tip is hand-made, a few may occasionally be slightly larger than others. In those cases, using a slightly larger bead can help with installation. We hear your concern, and we will continue working to improve our quality control on this. Regarding the color: dark brown can sometimes appear slightly different between straight and curly textures. Curly hair goes through a heat-setting process, which may deepen the color a bit. We do our best to show accurate colors in our product photos and videos, but we clearly fell short for you this time. To help us improve, our customer service team will be further reaching out to you via email. Would you be willing to share a photo comparing your hair with our product's color? That would give us valuable insight and help us do better in the future. We sincerely apologize again for the trouble this has caused, and we truly appreciate you bringing this to our attention. Sincerely, Alice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for your kind review! We're so glad you're happy with the quality and that our communication made the process easier for you. We truly appreciate your understanding and support - hope to see you again soon! Sincerely, Alice from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Danielle, Thank you for your honest feedback - we really appreciate it. We're glad to hear that you're happy with the look of the hair! Regarding the smell you noticed, we want to be transparent with you. Our 100% human hair goes through a thorough sanitation and disinfection process to ensure it's clean, hygienic, and safe for use. This is a standard industry practice, and sometimes the treatment can leave a temporary scent - similar to how new extensions from many professional brands may have a mild odor upon opening. The good news is that the smell is completely normal and typically fades after the first wash with a gentle shampoo and conditioner. Once the hair is washed and air-dried, the natural scent should be gone. We truly appreciate your support and your understanding. If you ever have any concerns, please don't hesitate to reach out to us directly - [email protected]. Sincerely, Alice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for your kind words! 😊 Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Michelle for your wonderful feedback! We're so glad you're loving the quality, texture, delivery, and ease of installation. We truly appreciate your support! Sincerely, Lucy from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for your kind words! We're thrilled to hear that your order arrived promptly and that you're happy with the quality of the hair. Sincerely, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

I'm sorry to hear about your experience, but I believe there may be some misunderstanding regarding your order #SEEWIG1982. This was not a shipping delay - it was a processing time delay due to our company retreat. We clearly stated this in multiple places: next to the "Buy Now" button on our product page and in the Order Confirmation email. We apologize if this was overlooked when you placed your order on February 18. To clarify: Total delivery time = processing time + shipping time. As stated, orders placed during our company retreat would begin processing on February 23, in the order they were received. Your order shipped on February 26. We also expedited your shipping method at no cost to you — from standard shipping you chose (6–9 business days) to advanced shipping (4–5 business days). Your order was delivered on March 2. So it meets our promised shipping time. During this time, I sent you two email updates regarding your order status. I received no reply, and at no point did you mention that you had an appointment or a tight schedule. Had you reached out to let us know the order wouldn't arrive in time for your appointment, we would have been happy to cancel it for a full refund before shipping. Unfortunately, we never heard from you. We value all feedback and take it seriously. Please feel free to contact us directly if you'd like to discuss further. Thank you! Sincerely, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Tyler, Thank you so much for your incredibly kind and thoughtful review! 🥰 It's wonderful to know you're loving the natural look and feel, and we really appreciate you taking the time to share your experience. We're also grateful for your patience and trust throughout the ordering process. Making sure our customers feel informed and supported is always our top priority, and we're so glad we could be there for you. Sincerely, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Lashabra! We're so happy you love our k tips. Wishing you a smooth and fun installation process. Enjoy your beautiful new hair! Anne from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Cheyra, This is Lisa from SEE WIG. Didn't you receive my emails? I had sent you emails twice in yesterday and today and had processed the refund to your PayPal account. I was afraid my emails may be moved into your spam email folder. Please kindly check your spam emails and let me know if you have further questions - [email protected]. It was not an issue about shipping because you can find shipping status that your order was shipped on Jan 16 and arrived on Jan 19, which was within the timeframe of expedited shipping method. It was an issue about order processing time. The hair you ordered required longer time to process as noted in our product page. Sorry if there was any misunderstanding. Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Annie, I am sorry to hear your client is unhappy. The hair you ordered is invisible weft hair so the weft line is thin but we have noted it on pages. It seems that you bought a wrong hair type? I am sorry. Our quality experts have reviewed the case carefully. Our records show the hair was in consistent condition when shipped (I have shared images with you for reference via email). The changes described—tangling and uneven color in your photos—typically result from re-coloring or improper aftercare, which can damage pre-colored extensions. As you know, typically pre-colored hair extensions are not recommended for further coloring, as this can significantly affect their integrity, lead to tangling, and shorten their lifespan. Your order was delivered around Nov 14, 2025, and the concern was raised on Dec 31, 2025—well beyond our 30-day return window for unused items. Unfortunately, we cannot proceed with a refund. I have also emailed to you for this case. Please kindly check it for more details. Thanks. Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much Kelly for taking the time to share your wonderful experience! Wishing you a wonderful 2026! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com