请不要使用 SEKA!经过 2021 年的一次良好举动后,我今天再次使用它们 - 两年后,它们砸碎了我美丽昂贵的落地镜子。这是一个数学错误,经验丰富的搬家工人会看到并发生在我家中,当时搬家工人正转入我的走廊,并在我镜子的半角上砸碎和破裂。事实上,另一位搬家工人告诉我“这种情况经常发生”,当我打电话给客户服务时,我被告知“这种情况经常发生”并提出索赔。当我询问电话号码时,他们说索赔只能通过电子邮件进行,当我要求与业主交谈时,他说“我会尝试”。我永远不会再使用它们!这是我经历过的最糟糕的服务,而且我也做过长途搬家 - 请不要拿 SEKA 拿您的财物冒险。
SEKA Moving 回复2024-02-23
We deeply apologize for the damage caused to your mirror during your recent move with SEKA. This is certainly not the level of service we aim to provide, and I understand your frustration. Your feedback is crucial, and we're taking immediate steps to address this issue internally. Please know that we're committed to resolving your claim promptly and ensuring that incidents like this are prevented in the future. Thank you for bringing this to our attention.
L
Larry · 写过 2 条评价 · 体验于 2023-10-24 ·
★★★★★
一辆 Seka 卡车撞到了我们的车……
一辆 Seka 卡车在费城撞上了我们的车。我给他们发了一封电子邮件,其中包含他们打我们的视频。多次尝试联系他们后,他们不会回复我们的电话
SEKA Moving 回复2024-02-23
We are sorry for the incident involving our truck and your vehicle in Philadelphia. We take this seriously and are actively investigating. Thank you for your patience!
Dear Claudia,
We apologize for the unsatisfactory service provided during job #44203-1 on June 11th, 2023. Your vinyl collection's mishandling is deeply regrettable.
We are reviewing our procedures to prevent such incidents. Regarding compensation, we'll reassess our offer. Thank you for your patience.
Best regards!
S
Setti Ra · 写过 1 条评价 · 体验于 2023-08-28 ·
★★★★★
这不是我的第一步,但却是我最糟糕的一步!
我曾多次跨州搬家,每次都使用搬家公司。我总是时不时地遇到一些小问题,但我从来没有觉得我使用的公司在欺骗我……对于 SEKA,我确实感到被欺骗和误导。
搬家本身很顺利,但最初与我交谈的销售人员确实给了我一个非常低的估计。他知道我正在与其他搬家公司货比三家,我猜他为了得到我的生意而压低了报价——不幸的是他做到了!我接触过的所有其他公司都给了我类似的价格,但 Alex 从 SEKA 获得的报价比所有其他公司低得多,这对我来说应该是一个危险信号。
销售人员从未要求我提供公寓的照片,也没有说可以选择进行视频通话。他估计我需要 7 个中等大小的箱子才能收拾我的一居室公寓。搬家工人总共用了22个箱子!作为一名销售人员,你能多么统一地给出如此糟糕的估计。我最终不得不为亚历克斯低估的 15 个额外盒子和包装服务支付非常高的价格。
后来我试图与一位经理克里斯交谈,他基本上说,在一次谈话中,我被告知报价之外所需的任何盒子和服务的价格可能会更高。他非常乐意录制这段视频。当我问他为什么销售人员不向客户提供面对面的选项时,他的回答是客户必须要求提供该选项,而 SEKA 移动销售代表从未提供过该选项。
节省您的金钱和时间,不要使用 SEKA。选择最受欢迎和信誉良好的公司之一。
SEKA Moving 回复2024-02-24
We're sorry about your disappointing experience with SEKA Moving. Your feedback is crucial, and we're working to improve based on your concerns. We value transparency and accuracy, and regret any inconvenience caused.
Best regards!
M
Megan McIntyre · 写过 2 条评价 · 体验于 2022-12-28 ·
★★★★★
我们有一个非常独特的搬家要求——……
我们有一个非常独特的搬家要求——我们正在从意大利的工匠那里收到一批大型、重型、装饰性的家具,但我们无法在我们的上东区大楼接收货物,也无法自己将其搬到五楼。 我给十几家不同的搬家公司打电话,大多数都拒绝了我将家具立即运送到他们的营业地址的请求。 但SEKA仔细听取了我们的情况并同意帮助我们。 这是一次压力很大的搬家,因为搬上楼时家具很容易损坏(我们的小电梯只能容纳一件家具,所以大部分家具都必须上楼梯),而且我们必须与货运公司协调运送到 SEKA,而货运公司没有给出具体的时间表。 但 SEKA 却从容应对,沟通非常清晰、及时,而且他们自始至终都非常尊重和乐于助人。 城里只有另一家搬家公司考虑过我们的要求,但他们会向我们收取更多费用。
这是我想再次合作的唯一一家搬家公司。
SEKA Moving 回复2024-02-26
Thank you for sharing your exceptional experience with SEKA moving. We're thrilled to have been able to meet your unique moving needs and ensure a smooth transition for your valuable furniture.
Navigating the complexities of your specialized move required clear communication and adaptability, and we're pleased to hear that our team delivered on both fronts. Your trust in us means a great deal, and we're honored to be your preferred choice for future moves.
Should you ever require our services again, please don't hesitate to reach out. We'll be here to provide the same level of care and professionalism that you've come to expect from SEKA moving.
Warm regards!
Thank you for sharing your positive experience with SEKA moving. We're thrilled to hear that we could make your move easy and stress-free by taking care of everything from start to finish.
Your recommendation means a lot to us, and we're grateful for your trust in our services. If you ever need assistance with another move or know someone who does, please don't hesitate to reach out.
Warm regards!
I'm truly sorry to hear about your negative experience with our movers. Please accept our sincerest apologies for the unprofessional behavior you encountered during your move. This is not the standard of service we aim to provide at SEKA moving.
I assure you that your feedback is taken seriously, and we will address these issues internally to ensure they are not repeated in the future. Every customer deserves to be treated with respect and professionalism, and it's disheartening to hear that we fell short of your expectations.
We understand your decision not to use our services again, but we hope you'll consider giving us another chance in the future to demonstrate our commitment to providing excellent service.
Once again, we apologize for the discomfort you experienced, and thank you for bringing these matters to our attention.
Warm regards!
Dear Brenda,
We deeply regret the damage caused to your furniture during the move. Please accept our sincere apologies for the inconvenience and frustration this has caused you. We understand the importance of handling items with care and are disappointed to hear that we fell short of your expectations. We take your feedback seriously and will review our reimbursement policies to ensure they align with our commitment to customer satisfaction. If there's anything further we can do to address your concerns, please don't hesitate to reach out to us directly.
Sincerely.
Thank you for your feedback! We're glad to hear that our team took great care of your belongings during your move. If you ever need assistance in the future, please don't hesitate to reach out to us.
Dear Chelsey,
We're deeply sorry to hear about your negative experience. Please accept our sincerest apologies for any damage caused to your furniture and for the lack of professionalism during your move. We take these matters seriously and will investigate the issues you've raised to ensure they are addressed appropriately. Your feedback is invaluable to us as we strive to improve our services. If there's anything more we can do to rectify the situation, please don't hesitate to contact us directly.
Sincerely.
We appreciate your feedback. We assure you that our page reflects genuine experiences shared by our valued customers. However, we understand your concern and would like to address any doubts you may have. Our commitment to providing quality service is unwavering, and we take all feedback seriously. Please feel free to reach out to us directly with any specific concerns you may have, and we'll do our best to address them.
Thank you for bringing this to our attention.
Sincerely.
T
Theresa Lyn Hutchins · 写过 1 条评价 ·
★★★★★
谁喜欢搬家?
谁喜欢搬家?! SEKA 搬家工人反应非常积极,帮助我们在曼哈顿的搬家过程中保持井井有条。搬家工人到达后,他们非常友善,在搬家过程中很好地照顾了我们的物品。他们还在我们取货的当天交付了我们的物品。很高兴不必没有我们的物品。感谢 SEKA 团队让我们的搬迁变得更加愉快。
SEKA Moving 回复2024-02-29
Thank you for the positive feedback! We're glad we could help make your move smoother and more cheerful. If you ever need our services again, don't hesitate to reach out.
S
Sara Billings Silva-Klein · 写过 1 条评价 ·
★★★★★
Seka 把我们从一间卧室搬到了…
Seka 将我们从曼哈顿的一间卧室搬到了长岛市的一间两卧室。 David 和 Leo 非常专业、非常友善、高效且值得信赖。绝对是我在纽约合作过的最好的搬运工(现在总共 3 个)。会100%推荐给朋友和家人!
Thank you for sharing your experience! We're glad our movers could assist you with your out-of-state move and make it as smooth as possible. Your recommendation means a lot to us. If you ever need moving assistance again, we're here to help!
Warm regards!
A
Anna Allison · 写过 2 条评价 ·
★★★★★
神奇的搬运工
很棒的搬运工!非常快速有效!
SEKA Moving 回复2024-02-29
Thank you for choosing SEKA!
J
James Conley · 写过 2 条评价 ·
★★★★★
我推荐
我推荐!伟大的制造商。价格合理,品质优良!
SEKA Moving 回复2024-02-29
Thank you for recommending us! We appreciate your feedback and are glad you found our services satisfactory.
Warmest regards!
S
Sydney Parker · 写过 1 条评价 ·
★★★★★
Seka 移动招待
这是我第二次使用Seka搬家!第一次是 2020 年的长距离搬家,第二次是 2022 年的短途搬家!两次他们都非常乐于助人、高效且合理。 Seka 让移动变得更容易!
SEKA Moving 回复2024-02-29
Thank you for your continued trust in Seka Moving! We're delighted to have been able to assist you efficiently and reasonably during both your long-distance and short moves. Making your moving experience easier is always our goal. If you need assistance again in the future, don't hesitate to reach out!