Selfie Leslie 回复2026-07-16Hello Danielle,
We're so sorry to hear that you were disappointed with your experience.
We completely understand how frustrating it must have been to receive your dress later than you expected, especially after selecting expedited shipping. That is certainly not the experience we want for any of our customers, and we appreciate you giving us the opportunity to review what happened.
After further review, I can see that you first contacted our support team on July 1st at 4:57 AM, and one of our support agents replied the same day at 5:37 AM, less than an hour later. I also see that you contacted us again on July 6th at 8:49 PM, and another support agent responded that same evening at 9:18 PM.
In that response, the agent explained that our shipping policy states that orders placed after 12:00 PM PST are processed on the next business day. Since your order was placed after 12:00 PM PST on Friday, June 26th, it was processed and shipped first thing on Monday, June 29th using the expedited shipping method you selected.
Our policy also states that expedited shipping takes approximately 2–3 business days after an order has been shipped. Since your package was delivered on Wednesday, July 1st, it arrived within 2 business days of being shipped and within our expedited shipping timeframe.
I'm very sorry if you did not see our previous email responses. Occasionally, emails can be filtered into spam or junk folders, so we always encourage customers to check those folders when they are expecting communication from us.
We truly appreciate your feedback, and while we understand this experience was disappointing, we hope this helps clarify the timeline. If you have any additional questions or if there is anything further we can assist you with, please don't hesitate to reach out to us at [email protected]. We are here for you and always happy to help.
The Selfie Leslie Team 🌸