SendaMeal.com（sendameal.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 61 条用户评价，属于餐厅和酒吧分类，口碑一般。评价两极分化：57% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 40% 的差评；近 12 个月新增 4 条。数据最后更新于 2026-08-10。
6 月 25 日下了订单，并被告知（通过电子邮件）已于 6 月 29 日发货给收件人。到目前为止还好。尽管我支付了 54.90 美元的加急运费。好吧，直到 7 月 6 日——1 周后，订单才真正交付给收件人！冷冻食品的运输时间为 1 周。正如你可以想象的那样，食物到达时是热的并且已经变质了。收件人不得不把它全部扔掉。诚然，部分责任可能由 UPS 承担。但后来我多次尝试通过电话和在线联系 SendaMeal 客户服务。你无法通过“虚拟助手”，而我还没有收到任何回复。虚拟代表告诉您，您将在 1 个工作日内通过电子邮件收到回复。仍在等待回复以尝试拿回我的钱。 更新：公平地说，我想更新我之前的评论。该公司确实通过电子邮件回复并表示他们将全额退款。
我应该在下订单之前来这里阅读评论。我为我过世的好朋友订了一顿饭——以支持她现在丧偶的丈夫和两个孩子。我付了 50 美元——是的，50 美元！！！以便加急运送，以便及时将其送到她的家人手中。我已经给 Sendameal 发了 3 封电子邮件，因为令人震惊的是，包裹应该在 3 天前就已经到达了，但还没有到达！我收到了他们的回复，称“他们正在调查此事”。你的公司是多么可怕啊，你利用人们最脆弱的时刻，以及当他们试图在别人生命中最困难的时刻安慰他们时！你的公司应该感到羞耻！这绝对是可耻的，我希望你的企业在你对其他人造成损害之前就倒闭了！
Hello Patricia, thank you for reaching out and we sincerely apologize for the delay with your order. We understand the urgency — this was a condolence gift during an incredibly difficult time, and we fell short. Your overnight shipment was sent with tracking #1ZAF73970196573905 and your $49.90 shipping has been refunded. We take full responsibility for this experience and would like to make it right beyond the shipping refund. Please contact us directly at [email protected] or 1-888-680-5454 so we can discuss additional options. Again, we are deeply sorry. — SendaMeal.com Customer Care
我看到他们有电话支持，所以我在几个小时后下了订单，尽管我有一些问题。 第二天，我发现电话支持包含一个机器人，可以回答您没有的问题。 机器人说我会通过电子邮件收到回复，这并不理想，但即使这样也没有发生。 我取消了订单。
Hello Bobby, we apologize for the frustration with our after-hours support. We do have live customer service representatives available Monday through Friday, 9 AM–5 PM CT at 1-888-680-5454. We were unable to locate an order under your name in our system. If you could provide your order number or the email address used at checkout, we would be happy to look into what happened with your cancellation and email follow-up. We want to make this right. Please reach out to us at [email protected]. — SendaMeal.com Customer Care
我订购了食物送给我上大学的女儿。它分两次单独交付。有人毫无问题地到达那里。另一个没有交付，交付说明说他们会在第二天尝试。他们没有。这些食物已经在卡车上放了一个星期了。我联系了该公司，他们告诉我唯一的选择就是回购。我已通过电子邮件询问有关此问题的政策，但他们已不再回复我的电子邮件。
Hello Amanda, we sincerely apologize for the issue with your order. You are correct that it shipped in two separate packages, and we are sorry that the second delivery was not completed. We also apologize that your follow-up emails went unanswered — that is unacceptable and does not reflect our standards. We would like to resolve this for you with either a reshipment or a refund for the undelivered portion. Please contact us at [email protected] or 1-888-680-5454 and reference this review. We want to make this right. — SendaMeal.com Customer Care
我正在编辑此内容，因为该公司已做出回应。该网站对于检查积分和礼券来说不太方便用户使用，因为您每次都必须输入。它不像星巴克或亚马逊那样保存在您的帐户中。但我将其更新为三颗星。 @sendameal 在哪里检查信用额应用于何处？当我下第二个订单时，我会更新并看看进展如何。 如果我能给他们零星我会的。当我正在与癌症作斗争并接受化疗时，我的同事们给了我一张礼券。这份礼物的金额很大。我点了 20 份餐食，收到了 18 份餐食，因为他们取消了两份已停止的素食餐，没有提供餐食或替代品，也没有为我没有收到的两份餐食提供退款。联系他们的唯一方式是通过电子邮件，但他们不回复。
We corresponded with you throughout the process and provided you a refund plus additional shipping fees to assist you. We unfortunately ran out of Shepherd's Pie. Because you paid with a gift certificate, or system applies the refund as a store credit. On May 10, 2024, at 5:08 PM, sendameal.com wrote: Resolution to Your Recent Order Concerns Dear Jeannie, We sincerely apologize for the issues you have encountered with your recent order. Unfortunately, the Shepherd's Pie became unavailable as we were processing your order, and we acknowledge the confusion this caused. To rectify this, we have processed an additional refund of $24.90 for the meals you did not receive. This amount should reflect in your account shortly. Regarding the shipping charges, we regret any misunderstanding concerning our free shipping promotion. This offer started today and was not in effect at the time of your purchase. As such, we are unable to apply this promotion retroactively. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact us. Best regards, Customer Service Team
到目前为止非常令人失望。点了几顿饭送给从医院回家的朋友。我想我应该更仔细地阅读，但是要告诉我您收取的 24.00 美元运费需要 7-10 天吗？易腐烂的物品？不可接受的。下次我会使用一勺舒适或其他服务。
Hello Sean, we apologize for the frustration with our ground shipping timeframe. You are right that 7–10 days can feel too long for perishable items, especially when sending a thoughtful gift to someone recovering. We do offer expedited 2-day and overnight shipping options at checkout for time-sensitive orders. We understand that the standard shipping timeline was not clearly communicated during your ordering experience, and we have been working to improve that transparency on our website. We are sorry we lost your confidence and hope you will consider giving us another chance. — SendaMeal.com Customer Care
友好的网站。良好的更新和及时的交付。 各种美味的食物。
Thank you so much, Coleen! We are glad you enjoyed the website, the updates, and the variety of meals. We appreciate your kind words and your order. — SendaMeal.com Customer Care
交易方便，喜欢用这个服务送礼。我爸爸很喜欢这里的食物。准时交货！
Hi there! Thank you so much for taking the time to share your positive review of our ecommerce website! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and it's always wonderful to know that our efforts are making our customers happy. If there's anything specific that stood out to you or any suggestions you have for us to make your experience even better next time, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future. Thanks again for choosing us and for being a valued customer! Best regards, SendaMeal.com Team
感恩节前，我和妻子在城里有一些家人。我们点了几份火鸡晚餐，旁边还有很多配菜。是的！这是一揽子交易，我不需要烤任何大鸟。感谢 SendaMeal 的及时交货和包装完好的货物。整个经历是史诗般的，因为我们准备晚餐的工作很少，而且清理工作也很容易。
Thank you, Ryan! We are so happy to hear the turkey dinners were a hit with your family. We love hearing that the whole experience was easy and enjoyable. We appreciate you choosing SendaMeal and hope to serve you again! — SendaMeal.com Customer Care
我妈妈最近进入了辅助生活设施。 “送餐”给了她很大的帮助，让她可以吃到除了供应的食物之外的各种食物。点餐很方便，味道也很棒！强烈推荐给处于类似情况的其他人。
Thank you so much, Holly! We are glad Send A Meal has been helpful for your mom at the assisted living facility. It means a lot to us to be able to provide her with a variety of meals she can enjoy. We appreciate the recommendation! — SendaMeal.com Customer Care
为什么 50% 的评论说他们从来没有吃过饭？？？ 我原本打算下订单，但可能性非常大。 公司没有回复......只是不好。
Hello Noreen, we understand your concern, and we appreciate your honesty. We have been actively working to improve our shipping reliability and customer service response times. We have over 900 reviews, and the majority of our customers have had positive experiences. We would love the opportunity to earn your business. If you decide to place an order, please feel free to reach out to us at [email protected] or 1-888-680-5454 and we will personally ensure your order goes smoothly. — SendaMeal.com Customer Care
我为朋友订购了一张礼品卡，要在特定日期通过电子邮件发送给她，但没有收到包含礼品卡的电子邮件。如果这个问题得到解决，我将发表另一篇评论。
Hello Valued Customer, Thank you for contacting SendaMeal.com. We have received your message regarding order ID S-404588. Our offices are currently closed for the holiday. We have gone ahead and email the gift certificate and cc'd you a copy for your records. Please let us know if you have any additional questions. Thank you for your order. From: SendaMeal.com Sent: Saturday, July 03, 2021 8:58 AM To: '[email protected]' Cc: '[email protected]' Subject: SendaMeal.com Gift Certificate For the fastest customer service, check the latest status of your order, get tracking information, obtain copies of receipts and more by logging into your account here: https://www.sendameal.com/inc/account/main Sincerely, From: SendaMeal.com Sent: Saturday, July 03, 2021 8:58 AM To: '[email protected]' Cc: '[email protected]' Subject: SendaMeal.com Gift Certificate Hello SendaMeal.com Gift Certificate Recipient,
对交货感到满意。来得及时，所有产品都很新鲜。谢谢你让我很开心！
Thank you, Thomas! We are thrilled to hear the delivery was on time and the products arrived fresh. Comments like yours make our day! — SendaMeal.com Customer Care
发送餐食能够适应我发送的礼物的交货日期。 接受者表示，食物很美味，会推荐给其他人。
Thank you, MW! We are happy we could accommodate the delivery date for your gift. It means a lot to hear the recipient enjoyed the food. We appreciate the recommendation! — SendaMeal.com Customer Care
这是我第一次订购这样的东西。我购买它是为了给我的朋友和她的家人送圣诞晚餐。我发送了个性化的节日火腿选择。在我下订单之前，客户服务非常出色。他们通过电子邮件对我的许多问题做出了非常积极的回应。他们使整个过程变得轻松无痛。我没有吃这顿饭，但我的朋友说她的家人非常喜欢。所有东西都包装得很完美，准时交付，味道也很棒。我一定会再次使用送餐！！
Thank you so much, NanaT! What a wonderful Christmas gift for your friend and her family. We are so glad the customer service, packaging, and delivery all met your expectations. We look forward to serving you again! — SendaMeal.com Customer Care
饭菜到达的时间不同，但总的来说是一次很好的体验。 孩子们还没有尝试过，但说看起来不错🥰
我们的朋友还没收到饭菜！已经一个多星期了。我无法评论质量，因为什么也没有到达。
所有东西都准时到达了爸爸妈妈的退休之家，他们说看起来很棒。即使在罗德岛州的暴风雪中。干得真棒，伙计们。谢谢
饭菜还没有吃完，但它在我被告知的时间内送达了，而且还伴随着暴风雪。对服务非常满意，希望这顿饭和我点的时候一样好。
这次刚订了一张礼品卡，但是我过去送过饭菜，而且很受收件人的喜欢。
共 61 条符合条件的评价