Shef

Really glad you're enjoying the variety! Hope you keep finding dishes you love.

We understand this is really frustrating. Especially happening twice. We are looking into this issue to see what went wrong and how we can do better with order fulfillment QC. Please reach out to [email protected] so we can make this right.

We love having so many talented shefs on the platform! Hope you keep finding new favorites to try.

Really happy the meals have been hitting the spot for you both! Sorry about the delivery hiccups though. If you reach out to [email protected], we can look into that and make sure the container pickup gets sorted.

Love hearing this! Having lots of local shefs in your area really does make it fun to explore different cuisines. And glad our support team has been helpful when you've needed them!

Five years with us across three cities. That's amazing! Love that the weekly subscription has made things easier for you. Thanks for sticking with Shef all this time!

We're so sorry to hear this happened. Your health and safety are our top priority, and we take this very seriously. Please reach out to [email protected] so we can investigate and make this right.

Love the enthusiasm! So happy you enjoyed your meal.

Sorry this one didn't wow you! Our shefs offer such a variety of cuisines and styles, so we'd love to help you find dishes that are a better fit. Reach out to [email protected] and we can point you in the right direction!

Glad everything arrived on time and just as expected! We appreciate you taking the time to share your experience.

That's really frustrating, we're sorry this happened! Please reach out to [email protected] so we can make this right and look into what went wrong with your delivery.

Really appreciate you highlighting that! Keeping you in the loop about your delivery is something we take seriously, so it's great to hear it's making a difference. Enjoy your meals!

We love hearing this! Supporting local shefs while enjoying homemade meals is what it's all about. So happy you're noticing the difference from those big meal kit companies!

We're sorry your first experience wasn't what you expected. With the inclement weather, we've been doing our best to keep shefs, delivery partners, and customers safe, but we understand that any changes to your expected order can be frustrating. We'll be reaching out to you directly to make this right.

We love hearing this! Youssef really does make incredible Lebanese food, and it sounds like you picked the perfect shef for your holiday meals. Hope you continue enjoying those flavors!

Thanks for the feedback! Just so you know, the best by dates are guidelines for fridge storage, but all our meals can be frozen to extend their life if you'd like to space them out over the week. That said, we hear you and are working on improving freshness windows!

This is really concerning, and we're so sorry you experienced this. Food safety is something we take very seriously, and we'd like to follow up directly so that we can properly investigate what happened. We'll be reaching out to you, so we can look into this further.

We're really sorry your first order didn't arrive as expected. That's incredibly frustrating! Please reach out to [email protected] so we can track down what happened and make this right for you.

Thanks for the feedback! We hear you on portion sizes and variety. Menu options depend on what shefs in your area are cooking each week, but we're always working to bring more choices to the platform. Really appreciate you sticking with us these past few months!

We really sorry that you had a poor experience and appreciate the feedback about the website experience and packaging. These are things we're actively working to improve. Please reach out to [email protected] if there's anything we can help with directly!