Most reviewers were somewhat happy with their experience overall. Consumers often mention that packages arrive securely wrapped, and many find the items very helpful for everyday tasks. People appreciate receiving continuous updates about the progress of their delivery while waiting for their purchases to arrive.
Some reviewers were not happy with the overall quality, pointing out that certain products felt cheap and were constructed entirely from plastic. Buyers also noted that international shipments took an exceptionally long time to reach their final destinations. Additionally, some customers experienced frustrating issues with items not matching their initial online descriptions or advertisements.
“About Us” page on website claims Customer Service, but their Customer Service does not exist.
I rarely leave negative reviews because I realize most businesses don’t intentionally make mistakes, but after nearly three months of attempting to resolve this issue directly with ShiftAlter, I feel compelled to share my experience.
I placed an order on March 22 for approximately $70 worth of products. Unfortunately, I never received the package.
What followed was one of the most frustrating customer service experiences I’ve encountered. Since May, I have exchanged more than 20 emails with customer support attempting to resolve the situation. Despite repeatedly explaining that I never received the items, the primary response I received was to contact my local post office.
I did my due diligence and explored every avenue available to me. However, as a customer, I paid ShiftAlter for products that were never delivered. At some point, customer service should focus on resolving the issue rather than repeatedly redirecting the customer elsewhere.
Throughout this process, I have remained patient, professional, and responsive. I have provided information when requested, confirmed my address, responded promptly to emails, and followed every instruction given. In return, I have received months of delays, repetitive responses, and no meaningful resolution.
To date:
• I have never received the products I purchased.
• I have not received a refund.
• I have spent months following up for answers.
• I have received no satisfactory resolution despite extensive correspondence.
What has been most disappointing is not the lost package itself. Shipping issues happen. What matters is how a company responds when something goes wrong. In this case, I have seen very no ownership, accountability, or customer care.
Had ShiftAlter simply acknowledged the issue and worked toward a fair resolution, I likely would have remained a customer. Instead, I am left feeling that my concerns have been repeatedly dismissed while my money remains tied up in an order that was never fulfilled.
I cannot recommend purchasing from this company based on my experience. Buyers should be aware that if something goes wrong with their order, obtaining a resolution will not exist and you will end up wasting entirely too much time with a business that doesn’t actually care about their clients even though their “About Us” page claims to:
“ABOUT US
Welcome to our Store. We offer an extensive selection of goods across multiple categories, ensuring we cater to your diverse tastes and preferences. Our team works tirelessly to source high-quality products while maintaining affordable prices.
________We pride ourselves on exceptional customer service, aiming to build lasting relationships with our customers._________
We're about creating a community that values quality, comfort, and convenience. Explore our store and discover what makes us unique.”
Super disappointing experience, and I will do my best to make sure as many people as possible avoid the same mistake I made here. They still have the opportunity to try to make it right, so we’ll see. If they do - I absolutely will update the review.
Ordered a power hose nozzle. Took 4 weeks to arrive. The product is complete junk. All plastic parts and doesn’t fit a standard hose. I ask for a refund and they shipping would be too much. They offered for 4$ and then 6$ refund on a 28$ item.
Its been a month and I have not received my package. I truly think this company is a scam. From reading other reviews the quality of the product is not good either. At least some customers have receive their items. I have not receive mines. Buyers be aware of this company.
Ordered the organic castor oil with rose quartz roller. First of all the roller ball is plastic and secondly the “oil” is mostly glycerin. Absolute waste of money. They’re offering me a $5 refund for my inconvenience. Save yourself! Let me be a lesson to you!
I waited way too long not realizing it originated in China. I think you should be transparent about this.
Also, I am very disappointed by the quality. Feels more watery than oily. Castor oil should be thicker.
I received it 2 days ago. So far I like how easy it is to apply, rub in, looks on my skin, feels on my skin. Can’t say yet if it is working since today is only 3rd day.
Product was misrepresented and when asked for a full refund, was offer a minimal amount for “understanding”!
Will be reporting to BBB.Never purchasing from this company again.
I ordered this item on May 1 just got an email saying it was delivered on May 27 and then another one saying it was delivered on June 1 and I never did receive it. I checked my neighbors and it has not been delivered. I would like a refund.
I did not get a rose quartz roller, I ordered two bottles of the product and they both have plastic rollers with no additional items also it was advertised to be used as a face moisturiser but on box says for arms , legs and abdomen? I’m confused?
Excellent Ship tracking details. Timeline of the delivery were kept updated through the delivery process. I received the package on schedule. Package was wrapped and sealed securely. Thank you! 😊
Do not buy this product, the roller ball does not work, I've tried to get a refund and they won't give me one. Tell me I have to return to the warehouse in China at a cost of $40 or $50 bucks. I wish I had read these reviews before buying, hopefully this will help someone else not get duped.
The product was not what was advertised. "Organic Castor Oil with Rose Quartz Roller" contains zero Organic Castor Oil but a number of other ingredients. And the roller is made of plastic.
Concernout
Getbritwear
Similarlyl
Standardty
Modevert
Bernsport
Bodcurven
Intheleast