“About Us” page on website claims Customer Service, but their Customer Service does not exist.
I rarely leave negative reviews because I realize most businesses don’t intentionally make mistakes, but after nearly three months of attempting to resolve this issue directly with ShiftAlter, I feel compelled to share my experience. I placed an order on March 22 for approximately $70 worth of products. Unfortunately, I never received the package. What followed was one of the most frustrating customer service experiences I’ve encountered. Since May, I have exchanged more than 20 emails with customer support attempting to resolve the situation. Despite repeatedly explaining that I never received the items, the primary response I received was to contact my local post office. I did my due diligence and explored every avenue available to me. However, as a customer, I paid ShiftAlter for products that were never delivered. At some point, customer service should focus on resolving the issue rather than repeatedly redirecting the customer elsewhere. Throughout this process, I have remained patient, professional, and responsive. I have provided information when requested, confirmed my address, responded promptly to emails, and followed every instruction given. In return, I have received months of delays, repetitive responses, and no meaningful resolution. To date: • I have never received the products I purchased. • I have not received a refund. • I have spent months following up for answers. • I have received no satisfactory resolution despite extensive correspondence. What has been most disappointing is not the lost package itself. Shipping issues happen. What matters is how a company responds when something goes wrong. In this case, I have seen very no ownership, accountability, or customer care. Had ShiftAlter simply acknowledged the issue and worked toward a fair resolution, I likely would have remained a customer. Instead, I am left feeling that my concerns have been repeatedly dismissed while my money remains tied up in an order that was never fulfilled. I cannot recommend purchasing from this company based on my experience. Buyers should be aware that if something goes wrong with their order, obtaining a resolution will not exist and you will end up wasting entirely too much time with a business that doesn’t actually care about their clients even though their “About Us” page claims to: “ABOUT US Welcome to our Store. We offer an extensive selection of goods across multiple categories, ensuring we cater to your diverse tastes and preferences. Our team works tirelessly to source high-quality products while maintaining affordable prices. ________We pride ourselves on exceptional customer service, aiming to build lasting relationships with our customers._________ We're about creating a community that values quality, comfort, and convenience. Explore our store and discover what makes us unique.” Super disappointing experience, and I will do my best to make sure as many people as possible avoid the same mistake I made here. They still have the opportunity to try to make it right, so we’ll see. If they do - I absolutely will update the review.