ShipSkis 响应后的审查
联邦快递收到滑雪板后一切顺利。 但是，我们将从 Steamboat 出发的返回日期提前了两天（从 3/28 到 3/26），并打电话给 Shipskis 告诉他们这一点。 然而，到了3月28日，联邦快递还没有收到滑雪板。 度假村的人不得不把我们的货物送到斯廷博特斯普林斯的联邦快递办公室。 直到 4 月 4 日星期六，我才在韦瑟斯菲尔德收到滑雪板。 我感谢 SkiSkis 对我的评论的及时回复以及对退货延迟的解释。我也很感谢 ShipSkis 尽一切努力确保我的滑雪板及时返程。 我肯定会再次使用 SkiSkis 来滑雪或高尔夫装备，并且现在想对我的体验进行 5 星评价。
Ronald, Thank you for taking the time to review your recent Ship Skis experience. We truly appreciate your feedback regarding your round-trip shipment. We’re pleased to see that your outbound shipment was delivered on time to your resort in Steamboat Springs, CO. However, we sincerely apologize for the issues you encountered with your return collection. Our records show that our team remained in active communication with you throughout this process, and we regret any concern or inconvenience caused by the missed pickup. After the initial collection was missed on March 26th, a second attempt was scheduled for March 27th. Unfortunately, that attempt was also unsuccessful. To ensure your shipment was collected, we arranged for an independent third-party courier, at our expense, to complete the pickup on March 28th. While this solution ensured your skis were on their way home, we do acknowledge that it resulted in your shipment arriving one day later than originally scheduled. We hope that our proactive efforts and continued attention to resolving the issue demonstrated our commitment to supporting you when unexpected challenges arise. While missed pickups and delays are not typical, we take great pride in addressing them as quickly and effectively as possible when they do occur. If you have any questions or would like to discuss your experience further, please feel free to call or text us at 866-761-7547 or email [email protected]. Thank you again for the feedback and for choosing Ship Skis. We appreciate your business, and hope to have the opportunity to assist you again in the future!