Free Spirited Clothing

Hi Will, We're sorry to hear that your experience led you to feel this way. We've made several attempts to reach you directly by email to address your concerns and offer a resolution, but unfortunately we haven't received a response. For transparency, information regarding our Free Spirited Insiders Membership, including its terms, recurring billing, and benefits, has been disclosed on our website and during the checkout process. Once we were made aware of your concerns, we immediately offered to assist and work toward a resolution We'd still be happy to help. If you're willing, please reply to our email so we can continue assisting you and resolve any remaining concerns. Abby Customer Support Manager Free Spirited Clothing shopfreespirited.com

Hi Ernest, We're sorry to hear that your experience didn't meet your expectations. We can confirm that your membership has been fully canceled, and all eligible membership charges have been refunded in full. Throughout this process, we've been in communication with you by both email and phone to address your concerns and work toward a resolution. We appreciate you giving us the opportunity to assist you. We also want to clarify that our Free Spirited Insiders membership is disclosed on our website and again during checkout before an order is completed. We understand that online checkout experiences can sometimes be confusing, and we continue working to make the process as clear as possible. Our goal has always been to resolve customer concerns fairly, and we're glad we were able to process your cancellation and refund. If there's anything further we can assist you with, please don't hesitate to reach out to us directly. Abby Customer Support Manager FreeSpirited Clothing