Simple Project is dedicated to providing you with cost-effective bathroom and kitchen products at simpleprojectus.com. Our philosophy is -- Design Simplicity, Install Easily, Live Greenly!Our mission is to deliver endless enjoyment within a limited budget, striving to offer high-quality products and exceptional service, bringing convenience to your life and enabling you to enjoy a simple and comfortable lifestyle!
Reviewers overwhelmingly had a great experience with this company, expressing immense satisfaction with the overall service provided. Consumers frequently emphasize the remarkably fast delivery times, convenient shipping options, and exceptionally smooth online ordering process from start to finish. Many people also deeply praise the outstanding customer service, noting that helpful support and expert advice are consistently provided throughout the entire purchasing journey.
However, some customers also noted receiving damaged items during transport or experiencing unexpected quality issues with the newly delivered products. A few reviewers specifically mentioned annoying functional defects, such as persistent flushing problems or hardware components that do not fit properly.
It is the foreign transaction fee. It was not disclosed when ordering.
Simple Project 回复2025-08-16
Dear customer,
Thank you for your feedback regarding the foreign transaction fee. I sincerely apologize for any confusion this may have caused.
First of all, I’d like to clarify that we only charge the order amount you see at checkout, and the items are shipped from our U.S. warehouse. No additional transaction fees are collected by us, and there should be no other extra charges.
In your case, there are two possibilities:
1) In some special cases, your card-issuing bank may have charged a foreign transaction fee, which is not paid to us.
2) The charge you noticed might be from another order made around the same time, which could have been mistakenly associated with this purchase.
If possible, please provide a receipt showing the foreign transaction fee and confirm it was related to this order to our email. Once verified, we’ll be happy to offer further assistance to ensure a smooth shopping experience.
Looking forward to your reply.
Best regards,
Simple Project
The toilet arrived quickly, but the bottom cast rim is uneven and I needed to shim all around the front edge to keep it from rocking on a level floor. I spoke with their customer service and they kindly provided a credit for my extra effort. They were very responsive to the issue.
Simple Project 回复2025-08-16
Dear Customer,
We sincerely apologize for any inconvenience caused and truly appreciate your understanding. We’re continuously working on improvements to ensure we provide the high-quality products.
Thank you for your valuable feedback!
Best regards,
Simple Project
The worst. Do not order from this company. Its a scam!!!!
Simple Project 回复2025-08-05
Dear Customer, we are truly sorry for the inconvenience and frustration caused by the carrier losing your package and the lack of timely tracking updates. We fully understand your concerns and take full responsibility for the poor experience you had with this order.
Please rest assured that we have already processed a full refund for your order. However, the refund appearing in your account depends on your card issuer’s processing time, which typically takes 3-10 business days. If you are unsure, we kindly suggest checking with your bank after a few days to confirm the refund has been received.
We deeply regret that our efforts to explain the situation did not regain your trust. We take this matter very seriously and are working to strengthen our shipping and monitoring processes to prevent similar issues in the future. Unfortunately, some aspects of the delivery process may fall beyond our immediate control, but we are committed to improving.
Once again, we sincerely apologize for this disappointing experience!
Simple project responded in a timely manner for my situation. They gave the information I needed to solve my problem. Only concern I had was the length of time it took to get my parts order. The problem was solved and that's the most important thing.
My
Son didn’t have to drive me to LGA!
My son told me I was flying a different airline back to Ft Myers. RSW & it is called BREESE!
A delightful flight for 2 old farts!! The flight not crowded. It was clean & the staff was so friendly & helpful to me to put my phone in airline mode.
I had broken my lid to the tank and once I got them the model number and my order number it only took two weeks to receive a new one. Customer service kept in contact with me until I received the new tank lid. Once I received the tank lid, customer service contacted me to make sure everything was all right. I was very impressed with their customer service and yes, I would buy another toilet from them.
Purchased the simple project 600w macerating toilet . From the initial purchase to delivery to completing the installation to excellent customer support I can highly recommend this product. The installation instructions provided could be better but customer service will provide you with an installation video and promptly answer any questions that you have
Easy install and great quality so far the only thing I did not receive was a small piece of hose that goes on the water fill inside the tank. Other than that everything was great
Ordering was easy, website was easy to navigate in order to find what we wanted. We got the product faster than expected. We bought the extra tall 21" toilet and it's awesome. So much so, we bought 2 more for the other 2 bathrooms. Those well be here in a couple of days.
I had questions about the product. They were answered by the product specialist. The staff assisted me with the sale and offered a discount. Great staff and great price. Thank YOu.
I've been trying to purchase a product to have installed before my upcoming shoulder replacement. After having to send an article back once, I consulted a plumber. The measurement he gave me fell in between. I asked a few places what I needed to buy. This place went above and beyond and found me some choices and emailed them to me. Just when you think all is lost, someone stepped up and was a great help. Sooo. Appreciated!!!
I had many questions after installing this nacerating toilet. I emailed Simple Project US and Tei responded promptly and accurately. I can't say enough how Tei handled my questions and made me feel comfortable in the operation of their product. Thanks for having a caring and understanding representative with great explanations. I am very satisfied with the product now.
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