Slash

Hi, we’re sorry for the stress and disruption this caused your business. We understand how difficult it is to have limited visibility while transfers and account access are under review. Financial institutions are sometimes required to review account activity, and we aren’t able to discuss account-specific compliance matters publicly. However, the inconsistent timelines and communication you described do not reflect the experience we aim to provide. We’re also sorry that language used in one of your Support interactions added to your frustration. We’ve escalated your feedback and case for review. Please reply to your existing Support conversation so our team can identify your account securely and provide any updates that we’re able to share. While we may be limited in what we can disclose during a review, we should communicate those limitations clearly and consistently. Thank you for taking the time to share this feedback. We’re reviewing what happened so we can improve how we support customers through situations like this.

We’re sorry for the frustration caused by the restriction and lack of communication. Compliance reviews are handled separately, and our Support team does not have visibility into their details or timelines. Please contact our Compliance team directly at [email protected] regarding the review and any required next steps.

We’re sorry to hear about your experience. For privacy and regulatory reasons, our Support team does not have visibility into compliance reviews or account-closure decisions. Please reply directly to the Compliance team’s email so they can review your case and provide an update on your withdrawal.

Thank you for sharing this thoughtful feedback, and for your kind words about using Slash for your US LLC. We’re glad that the product has worked well for your operations. We’re sorry that your experience with the Slash Global Account for your UK Ltd company did not meet the same standard. We understand how frustrating it can be when account capabilities, fund movement options, and compliance outcomes are not as clear as expected. While we can’t discuss account reviews or partner decisions publicly, we take your feedback seriously — especially regarding the guidance you received, the documentation you offered, and the need for clearer communication throughout the process. We appreciate you acknowledging that our team tried to help, and we’re sorry the process left you feeling your circumstances weren’t fully considered. We’ll share this feedback internally as we continue improving our Global Account experience and compliance communication. Thank you again for the balanced feedback!

Thank you for the review — we’re thrilled to hear Slash and our team have supported Custom Pack Box so well, and we’re excited to keep growing with you!

Thank you for sharing your concerns. Slash takes BSA/AML compliance, sanctions screening, transaction monitoring, and customer due diligence extremely seriously. We cannot discuss specific customers, accounts, reviews, or investigative details in a public forum, but we review all allegations of potential misuse or suspicious activity through our established compliance processes and take appropriate action when warranted.  Slash maintains a risk-based compliance program designed to identify, escalate, and address suspicious activity, including enhanced review where activity or customer profiles require it. If you have specific information you believe our compliance team should review, please contact us directly at [email protected] so it can be routed to the appropriate team.  We appreciate the opportunity to clarify that compliance is a core part of how we operate, and we remain committed to meeting our regulatory obligations and protecting the integrity of our platform.

We’re sorry to hear about your experience and understand how concerning this situation must feel. Slash takes reports involving potential fraud, social engineering, and disputed transfers seriously. As these matters involve sensitive financial and security information, we can’t discuss details publicly. Our team will review the case through the appropriate secure channels and follow the applicable escalation process. We’re committed to handling these matters carefully and following the proper escalation procedures.