Hello Elizabeth - I am terribly sorry if there was an oversight on a refund. If you would kindly share with us your order number, we'd be happy to look into that for you. You can respond here or email [email protected]. I can assure you we will look into this immediately. UPDATE: Elizabeth - I'm glad we were able to connect. As stated, we will help in any way we can with SoClean. Greg
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Laine Heltebridle · 写过 1 条评价 ·
★★★★★
改善客户服务
与格雷格交谈,他解释了发生的事情并道歉,但没有回复我六月关于该主题的电子邮件。我很欣赏他愿意倾听和解释。
客户服务非常差。由于我从他们那里购买的 Dream Station Go 已被召回,因此不会回复有关选项的询问。飞利浦建议用户联系他们的 DME。我想知道我可以使用什么。尽管他们很乐意拿我的钱,但他们显然不想被打扰!
SleepDirect.com 回复2021-07-07
Hello Laine - I wanted to thank you for the conversation and allowing me to explain further about this recall. While not ideal, I hope you feel more comfortable about how to move forward. Greg
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Mirna Ortiz · 写过 1 条评价 · 已认证 ·
★★★★★
负责任的
该公司确实与我合作并完成了我的订单。
SleepDirect.com 回复2021-05-14
It would seem USPS lost this package. We have already refunded the customer and have provided the customer with a solution to resolve this matter.
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carolyn mansfield · 写过 1 条评价 · 已认证 ·
★★★★★
快速又简单
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Jon · 写过 1 条评价 · 已认证 ·
★★★★★
我订购了 So Clean 2 和…
我订购了 So Clean 2 和 AirSense 10 的适配器盖,它准时送达(或提前一天)。 不幸的是,从订购到它出现的时间之间,我了解到 ResMed 特别声明,在机器上使用 So Clean 会使保修失效。 由于我也处理保险,所以我不得不将其退回而没有使用它。 也就是说,我很快就收到了购买价格(减去总共约 25 美元的进货费)。 我给 4 星的唯一原因是退货指示有点混乱。 但 Sleep Direct 是最重要的,我很欣赏这一点。
Hello Todd - I apologize for the unpleasant experience you had with our customer service individual. This rarely happens but I will make it a point to speak to the team. As for your order, you did not make a selection for the part that you apparently needed. I do see we reached out to you after you placed the order but we were not able to get a hold of you. If you are still in need of that part, please do let us know and we'll get it right out to you.