Sleeplay

Hi Kevin, I read your review, and I want to step in immediately. A 55-day journey filled with technical delays, conflicting communications, and fragmented care is absolutely not the standard we hold ourselves to. I want to offer my sincerest, unreserved apology for how exhausting and frustrating this experience has been for you. You deserved smooth, clear, and accountable care from day one, and we fell short. I want to address exactly what happened across your 55 days transparently and share how we are making this right: The Promo Code & Late Shipping: You should never have to fight a system to honor a valid promotion. I am glad we manually applied it, but the system glitch that blocked it has now been completely resolved. Furthermore, your expedited shipping did arrive late, which is entirely unacceptable. Our records show that a full refund for that expedited shipping fee has been processed back to your original payment method. The Wesper $2,000 Fine Threat: You should never have received that message. Because you went through Sleeplay, you are covered under our internal return structure using our pre-paid label, not Wesper's direct corporate fine structure. This was a system integration error on Wesper’s side that we have forcefully addressed with them so no other Sleeplay patient receives that automated scare tactic. The Machine Arriving & Pressure Settings: I completely understand why seeing a machine arrive before your final video consultation felt incredibly alarming. To clear up how our system operates: Wesper automatically transmitted a valid medical prescription to us based on your initial data. Because our system flagged a valid prescription on file, it automatically released your order for fulfillment. The machine you received is an auto-adjusting model set precisely to the standard 4–20 cmH2O pressure range. It reads your breathing on a breath-by-breath basis to deliver the exact pressure you need dynamically, meaning it is safe and ready for you to use right now. The Timelines & The Second Test: To explain why the turnaround times differed so heavily between your two tests: Wesper and WatchPAT use entirely separate independent physician networks to interpret their sleep data. While we always push to get results back to our patients as fast as humanly possible, the independent provider network WatchPAT uses simply required a longer clinical window to finalize and sign off on your report. Regarding the re-test itself: during your first call, you mentioned removing the device mid-sleep and expressed that you didn't fully trust the initial numbers. Because taking a device off creates data gaps, Lilly agreed that the report was inconsistent. She didn't want you to feel insecure about your data, so she provided a second WatchPAT test completely at our expense to ensure you had total confidence in your final diagnosis, whether it showed sleep apnea or not. However, the communication and data logging during your follow-up consultations should have been handled with far greater care and recollection. I want to make sure your therapy finally starts smoothly. I am reaching out to your email address directly right now with my personal contact information so I can clear up any remaining questions about your equipment and help you get started successfully.

Thank you so much for the 5-star review! We will be sure to pass along your suggestion. Knowing we’re helping you get a better night's rest is exactly why we do what we do. We’re honored to be an ally on your sleep journey—sleep well!

Thank you so much for the 5-star review! Knowing we’re helping you get a better night's rest is exactly why we do what we do. Sleeplay is honored to be an ally on your sleep journey—sleep well!

Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!

Hello Willis, Thank you so much for the kind words about our products and pricing—it means a lot to the team that you think of us for your sleep therapy needs. I want to sincerely apologize for that 5-day delay with your recent order. There is nothing more frustrating than seeing a package "stuck in limbo" when you’re counting on your supplies. While we alternate between carriers like USPS and FedEx to find the most efficient routes, once a package is handed over to the carrier, the actual transit timing is unfortunately out of our hands. It’s a bit like handing off a baton; we do our part to get it out the door fast, but we hate it just as much as you do when the carrier drops the ball. We’re glad it finally arrived, and we really appreciate your patience and your loyalty. We’ll be keeping a close eye on our carrier performance to make sure we’re getting your gear to you as quickly as possible next time. Best, The Sleeplay Team

Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!

We’re thrilled you had a great experience! Our mission is to take the guesswork out of sleep therapy, so it’s wonderful to know we hit the mark for you. If you ever need a quick answer or a recommendation down the road, we're always here to help!

Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!

We’re thrilled you had a great experience! Our mission is to take the guesswork out of sleep therapy, so it’s wonderful to know we hit the mark for you. If you ever need a quick answer or a recommendation down the road, we're always here to help!

Hello Jimmy, Thank you for sharing your feedback. Transparency is a core value here at Sleeplay, and it is never our intention for a customer to feel caught off guard by a subscription. To clarify our process for others reading this, the choice between a "One-time" purchase and our "Subscribe & Save" program is a selectable option made at the moment you add an item to your cart. We offer the subscription to provide a significant discount and convenience for long-term therapy, and our system is designed to send automated reminder emails before every shipment to give you the opportunity to pause or cancel. Because we want to be a real ally on your sleep journey, we have already reached out to you directly with a unique resolution for your situation: One-Time Courtesy: We are providing a special accommodation for this specific case by waiving our standard 60-day return window. Full Refund Authorized: We have authorized the return of all four unopened masks for a full refund to your original payment method. Management Oversight: Our leadership team is personally tracking this return to ensure your refund is processed promptly once the items arrive at our Hollywood, FL facility. We believe in doing right by our customers and providing support when it's needed most. Please check your inbox for the specific return instructions we sent so we can finalize this for you. Warm Regards, The Sleeplay Team

Thank you so much for the 5-star review! Knowing we’re helping you get a better night's rest is exactly why we do what we do. We’re honored to be an ally on your sleep journey—sleep well!

Thank you so much for the 5-star review! Knowing we’re helping you get a better night's rest is exactly why we do what we do. We’re honored to be an ally on your sleep journey—sleep well!

Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!