Sleeplay

Customer service rep was able to satisfactorily solve my issue …

Customer service rep was able to exchange my Mask with no issues

Amazing Customer Service

I called today i an effort to learn about a CPAP battery and solar unit. I was met with a Customer Service Representative that was so kind and willing to help that instead of just learning about the products, I actually placed the order. I can not truly say how impressed I was with her caring, kindness, and willing to go the extra mile to ensure that I had the entire package so that I would not have any problems on a future backpacking trip. She truly went above and beyond. Thank you so very much!

Malfunctioning machine with very few…

Malfunctioning machine with very few controls for comfort. Not a good investment.

Don’t do business with this company

Don’t do business with this company. I spoke to a customer service person and placed an order for a travel cpap. I gave them my mailing address. They sent my travel cpap to the wrong address and no are ghosting me. Terrible customer service.

I'm having a dry throat when I use this…

I'm having a dry throat when I use this unit. I use mouth tape, so I know it's not air coming in through my mouth sorry it did not work out I really wanted to use this instead of my full face mask

Charged before being told I needed a prescription

Sleeplay allowed me to add a travel CPAP to my cart, place the order, and then charged my card. Only then did they bother to tell me that I needed to get a prescription before they could ship my order. But its ok! They sell prescriptions for $35. Not sure what it is going to take to get a prescription from my actual doctor, I've had my non-travel CPAP for over a year so I'm not sure my prescription is still valid. Might need to get an appointment (which is probably months out). In the meantime I'm out hundreds with nothing for it. Of course there also isn't an easy cancelation process.

Slight hiccup

I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new supplies. There is apparently some miscommunication between Rotech & Sleeplay. Since the system is automated, there is not an easy way to stop the calls.

I did not know I had or need a…

I did not know I had or need a subscription! I was travelling and found 3 headgear when I returned totally $300! I want to return and refund

Nothing was great about my…

Nothing was great about my experience!!!!

Worse experience ever

The Survey Link Finally Works!

You finally fixed the link where the survey actually works now. II would have given it 5 stars had the link worked months ago and after I reported it didn't work.

Your automated scheduling system was…

Your automated scheduling system was broken and it was never fixed the first time i identified the problems.

I only usse Sleeplay for my supplies

I only usse Sleeplay for my supplies. Complete stock, Best prices, Fast Shipping, and Great customer service. Why would I look elsewhere?

I get my items on time with no delays.

Everything I ordered came in a timely…

Everything I ordered came in a timely manner. All were packaged well. Sending helpful tips and videos was a welcome touch. Good doing business with you.

Knowledgeable and efficient

Excellent DME provider.

I have had wonderful service over the past year from Sleeplay. I purchased a travel CPAP (on sale it was definitely the best price). They were helpful with answering questions and guiding me through the process, both via email and over the phone. I have continued to use them for the DME required for the unit. Easy to navigate website. Orders arrive promptly. Orders are correct. If they billed insurance I would use them for the DME supplies for my full size unit as well.

Helpful phone staff

Helpful phone staff. Product delivery is excellent.

Good product. Thanks

Service was up to par

Service was up to par. Delivery on time and fair price.