Sleeplay

Hi Gary, Finding that exact compatible part you need can feel like a major win! We're so glad we had the SoClean 2 adapter lid ready for you so you can keep your cleaning routine seamless. Thanks for sharing the love, and don't hesitate to reach out if you need anything else for your setup! Best regards, Customer Service Team Sleeplay

Hi James, Thanks so much for leaving us a review! We're super happy to hear you had a great experience with our team. We're always here to support you on your sleep journey whenever you need us! Best regards, Customer Service Team Sleeplay

Hi Michael, This is so wonderful to hear—thank you! Timely and helpful support is what we strive for on every single call and email, so knowing our team took good care of you means the world to us. Reach out anytime you need a hand. We’re always here for you! Best regards, Customer Service Team Sleeplay

Hi there, Thank you for sharing your feedback. I’m truly sorry to hear about the ongoing app crashes and connection issues you’ve been experiencing with your Ozlo Sleepbuds—that is definitely not the smooth, restful experience we want for you. I did want to gently clarify that we checked our support logs across our phone and email channels, and we don’t have record of any prior messages or return requests under your name before this review. It sounds like you may have been communicating directly with the manufacturer or another system, but please rest assured—you’ve got a real human on the Sleeplay team now! Since you're well within your window with us, I want to make this right immediately. The Ozlo Sleepbuds are covered under a 1-year manufacturer warranty. Alternatively, we can offer a one time courtesy store credit for this open item so you can get into a device that actually works for you. I’ve just sent a direct email to the address on file with options for an exchange or store credit so we can get this resolved for you right away.

Hi Tpine, Thanks so much for taking the time to leave us a review! Hearing that our team provided knowledgeable support means everything to us. Navigating sleep equipment can feel overwhelming, so we’re always here to make things as clear and easy as possible. If you ever have questions down the road or need help picking out your next part, don't hesitate to reach out—we've got your back. Warmly, Customer Service Team Sleeplay

Thank you for reaching out, and I hear your frustration completely. When you have a credit waiting to be used for your sleep health, logging into a site and seeing a zero balance is incredibly confusing and stressful. I am so sorry for the hassle this has caused you. I want to be completely upfront and clear up how our system handles these returns: when we processed your full refund as store credit back on December 23rd, 2025, it was issued as a digital gift card sent directly to your email inbox, rather than appearing under your online store profile balance. Because we want to make sure you can get the right gear hooked up to your BiPAP as soon as possible, I have personally resent that exact gift card to your email address today, July 1st, 2026. It does not expire, so the full balance is ready whenever you are. Please check your inbox (and your spam folder, just in case it took an unexpected detour) to ensure it arrived. If you don't see it or need any help applying it to your next order, please reach out to our customer service team directly by phone, email, or chat, and we will be happy to assist you right away.

Hi Emmett, We love hearing this! Fast shipping and earning rewards on gear you already need is a win-win in our book. Thank you for being such a great part of the Sleeplay family—we truly appreciate you! Enjoy those rewards points, and reach out anytime you need us! Best regards, Customer Service Team Sleeplay

Hi Brian, Knowing we’ve earned your trust for your future sleep needs is the best feedback we could ask for! Thank you for the review. We’ll be right here whenever you need your next round of supplies or a quick question answered. Best regards, Customer Service Team Sleeplay

Hi there, Thanks for taking the time to drop us a review! Getting your sleep supplies should always be easy and budget-friendly, so we're really glad we could deliver on both for you. Let us know if you ever need help finding parts or accessories down the line! Best regards, Customer Service Team Sleeplay

Hi Dusty, Thank you for taking the time to speak with me on the phone today. I am so glad we were able to connect directly and get this sorted out for you. I want to be completely upfront—a two-month delay without a clear answer is absolutely not the experience we want you to have on your sleep journey, and I am incredibly sorry for the frustration and stress this caused. As we discussed, we discovered a technical issue where our update emails were unfortunately getting swallowed up or redirected straight to your spam folder, which left you completely in the dark. Now that we've spoken and gotten everything aligned, I am personally tracking your replacement machine to ensure it is expedited out of our doors immediately. We appreciate your patience while we turned this around, and I’m right here if you need anything else at all moving forward.

Hi Kevin, Thank you for bringing this to my attention. I want to be completely upfront—expecting a subscription to be canceled and then seeing a $49 charge six months later is incredibly frustrating, and I am so sorry for the stress and hassle this has caused you on your sleep journey. I want to make sure this is fully taken care of for you. I went ahead and looked into your account immediately: your subscription is confirmed to be officially canceled, a return was set up, and a full refund has already been issued for the cushion from your June 19th order. You should see those funds back in your account shortly. To help us protect our patients, we always aim to send a heads-up email 3 days before any subscription order charges so there are no surprises. I deeply care about getting to the bottom of what went wrong here. I searched our system using the phone number and email address on your account, but I wasn't able to locate any cancellation requests prior to June 19th. If you happened to call us from a different phone number or used an alternate email address, could you please let me know? I want to audit our records completely to ensure our team corrects any oversight on our part. I’m right here to make sure this is 100% resolved for you. Please let me know if those refund details look correct on your end, or if there is anything else I can do to help.

Hi Meredith, Thank you for sharing your feedback. I hear your frustration, and I want to address this directly because medical trust and transparency are the foundations of everything we do here at Sleeplay. I want to completely reassure you that our sleep tests are never altered or manipulated to drive equipment sales. We act strictly as a distributor for the WatchPAT home sleep study device, not the manufacturer, and we have zero influence over how the data is recorded. Furthermore, every single test is sent directly to an independent, board-certified physician who reviews and interprets the raw data with complete clinical independence. We do not affect their medical diagnosis or the outcome in any way. Your initial report indicated 28 sleep disruptions an hour, which is what qualified you for therapy. Seeing your events drop to less than 0.7 an hour on your new machine is actually incredible news—it means your CPAP machine is working exactly as intended to prevent those 28 obstructions from happening. Our team wants to make sure you feel completely supported and clear on your data. I am reaching out to your email address directly right now so we can look over your compliance data together and ensure you have total peace of mind moving forward.

"You got it right" is exactly what we love to hear! Thank you so much for taking the time to share that we hit the mark for you. We are thrilled to be a part of your sleep journey. We always want to make sure we are delivering the absolute best experience possible for our patients. If there is anything small or large we could have tweaked to turn this into a 5-star experience for you, we would love to hear your thoughts! Whenever you have a moment, feel free to reach out to our customer service team by phone, email, or chat to let us know. In the meantime, sleep well, and remember we are right here whenever you need your next round of gear or expert mask advice!

Hello, Thank you for bringing this to our attention, and I'm truly sorry for the frustration around managing your account. I want to confirm publicly that your subscription has been fully canceled, and you will not see any further charges for this canceled subscription. Our goal is always to give you complete control over your sleep journey, and you can easily pause, modify, or cancel subscription shipments at any time directly through your Sleeplay account dashboard moving forward. Please note: We are not able to cancel an order that has already been processed for shipping. I also sent a direct email to your inbox earlier today with these details, along with info on how to easily return the unopened premium chinstrap from your June order via our online portal since you are still well within the return window. We want to make things right, every single time. If there is absolutely anything else you need to make your experience smoother, please reply directly to my email—I am here to help.

Hello, thank you for sharing this feedback, and I am genuinely sorry for the confusion and frustration regarding how our cleaning solution options were displayed. I completely understand how the page layout led to this mix-up. While our checkout system shows a single bottle selection was completed rather than the 3-pack toggle, I never want a visual hurdle to make a customer feel misled. That is entirely against how we do business here. I have already reached out to you directly via email to turn this experience around. Even though a single bottle was purchased, we want to go above and beyond to support your sleep journey. I have offered to set up a complimentary order to ship out the remaining two bottles to complete your 3-pack with free ground shipping, entirely on us. We are actively reviewing this product page layout to prevent this kind of confusion for future customers. Please check your inbox for my direct email so we can close the loop on this for you!