该公司谎称其“免费注册”,显然包含许多我没有看到的意想不到的细则。 我几乎没有使用该网站,不到 1 小时,在“七天免费试用”下,我下载了 1 个模板,该模板并不比您在 Microsoft CoPilot 上免费获得的模板好,然后他们让获得退款和取消订阅变得极其困难。 经过多次投诉并威胁采取法律行动后,他们提供了 50% 的退款。更多电子邮件。他们将退款金额提高了 20 美元。更多电子邮件。 我在我的信用卡处理器上标记了该服务,我猜他们已经知道了,也许他们也知道我要联系联邦贸易委员会并提出投诉(仍然计划这样做),然后在我取消通知后整整一周,他们终于退还了我的全额费用。 这种拖拖拉拉的退款政策显然是他们商业模式的一部分。 在我看来,该公司在本案中的行为完全符合一家不道德的公司。
编辑补充(9/8/25):希望读者能够从下面的回复中判断。 “免费试用”是黄色的,位于网站顶部的大横幅中。 然后,细则允许公司向您收取费用。如果您不能像广告上所说的那样免费使用该软件,那么免费试用版有什么用呢?我已向联邦贸易委员会报告了这一事件。 在 SlideTeam 上进行 Google 搜索或 ChatGPT 并查看结果。 结果表明我的经历并不少见。 欺骗性广告以及随后获得退款的延长流程似乎是他们商业模式的一部分。 用户要小心。
SlideTeam 回复2025-09-08Dear Fryan,
We’re sorry for the frustration you experienced. Our money‑back policy isn’t hidden in fine print, it’s clearly stated in our FAQ. While your account generated a full PPT using our AI PPT Maker (which makes it ineligible for a refund under that policy), we have still issued a **full refund** as a goodwill exception.
We take feedback like this seriously and want to clarify a few points:
- Transparency: The trial terms and refund policy are clearly outlined in our **FAQ** and presented in the purchase flow so you can review them before committing. We’ll continue refining the wording so it’s even clearer.
- Free sign-up and trial: “Sign up for free” lets you create an account and explore. Creating and downloading a complete presentation with the AI PPT Maker constitutes full use of the service under our policy, regardless of time spent.
- Eligibility: Our system logs show a full PPT was created and downloaded from your account, which is why it did not qualify for a refund per the policy.
- Resolution: Despite ineligibility, we authorized and processed a **full refund** as a one-time courtesy. Depending on your bank, it may take a few business days to reflect on your statement.
- Cancellation: Your subscription has been cancelled, and there will be no further charges.
We never intend to make cancellations or refunds difficult, and we’re reviewing our internal processes to reduce back-and-forth and speed up resolutions. If you’d like us to walk through the policy, share screenshots of where it appears, or confirm refund details, please contact our support team and we’ll assist right away.
Thanks,
SlideTeam