SlideTeam 回复2025-04-22Dear Ritesh,
Thank you for sharing your feedback, and we appreciate the opportunity to address your concerns.
Upon reviewing your account, we noted that a total of 10 designs were downloaded before a refund request was raised. As per our Money-Back Policy, refunds cannot be issued if more than 3 single-slide products or any Complete Decks/AI-generated PPTs are downloaded. This policy is in place to prevent misuse while ensuring fairness for all our customers. You can review the full policy here: https://www.slideteam.net/pricing#faq
That said, as a one-time goodwill gesture, we went beyond our standard policy and processed a partial refund, despite the exceeded download limit, to acknowledge your dissatisfaction. The remaining amount reflects the value of the resources accessed.
We understand that the slides may not have met your expectations, and we regret any inconvenience caused. Our team is always available to assist in finding the right templates for your needs feel free to reach out at [email protected] so we can help more effectively.
Your feedback helps us improve, and we appreciate your understanding.
Thanks,
SlideTeam