The Invisible Protective Case for everyday bumps & drops, designed in Singapore.Our cases are designed to keep the original touch & feel of your phone.
⭐️ Very disappointing customer service — avoid.
I purchased these cases around a month and a half ago, and I have been trying to resolve an issue with their quality ever since. I purchased two cases, both costing over £20 each, so I expected a reasonable level of quality.
Unfortunately, both cases arrived with marks that looked like glue residue, as well as other marks that appeared similar to scratches. The marks could not be removed, and they made the cases look cheap, damaged and generally terrible. This is particularly disappointing considering the price of the cases.
I have provided numerous photos and evidence of the issues, as requested, and have been more than cooperative throughout the process. Despite this, I still have not received a refund.
What is even more frustrating is that my repeated requests for a refund have now gone unanswered for several days. The company has also said that the matter needs to be escalated to the manufacturer. If the company accepts that the issue needs to be escalated to the manufacturer, then clearly there is a product issue that needs to be addressed.
As a customer, I don't believe it is my responsibility to deal with the manufacturer. My purchase was made from this company, and whatever discussions they need to have with their manufacturer or supplier should be dealt with separately.
It has now been around six weeks since I made the purchase. I have provided substantial evidence of the problems with both cases, yet I am still waiting for the refund I have repeatedly requested.
The poor quality of the products, the lack of communication and the way this refund has been handled have been extremely disappointing.
I would avoid this company based on my experience.
Ordered a slim case 25 working days ago. Still no order received. So that’s 36 days in total. Would not recommend this company. Temu and SHEIN quicker and cheaper.
I bought a slim case for my S26 Ultra and honestly, it’s been a disappointing experience.
The case itself feels very fragile. It slipped out of my hand once, and that was enough for it to crack. What’s worse is that it actually left a small mark on the phone’s frame, which completely defeats the purpose of having a case in the first place.
On top of that, the case is quite slippery, making it harder to hold securely. For something meant to protect an expensive device, that’s a major flaw.
Customer service was just as frustrating. I contacted them multiple times to correct the replacement price to $16.99, but despite explaining it at least 10 times, I was still charged $21.99. That lack of attention and support made the whole situation even worse.
Overall, poor durability, bad grip, and disappointing customer service. I wouldn’t recommend this case if you actually want reliable protection for your phone.
I order it on 24th January..also I paid full price.. till on 6th of February I haven’t received the case even after multiple WhatsApp complaints and mail … my order NO : 000917069IN ..
Extremely disappointed with this casing and the overall experience. I received my order today and the casing came with obvious scratches, bubbles, and defects straight out of the box. I contacted their customer service immediately after opening the parcel, and instead of helping, they insisted that I should bear the shipping fee for a replacement because I “didn’t take an unboxing video.”
This requirement was NEVER stated anywhere on their website. On top of that, the customer service team was unhelpful, and kept pushing the responsibility back to me even though the product clearly arrived damaged.
Totally unacceptable. I will not purchase from this store again, Buyers, be careful — their after-sales service is terrible and they do not take responsibility for faulty products.
Just bought a screen protector for my iPhone 16. Not a great product because 1) no instructions of how to install it online (at least none that were obvious as I could not find any, 2) after installing the protector, there were lots of stubborn air bubbles with no tool provided to get rid of them. From my past experience with screen protectors, the best brands have little air bubbles from the start and provide small tools to allow you to squeeze out the bubbles. I've put the case on but there are bubbles. Tempted to pull it off and buy a Spigen case, which I've used several times in the past and is much better quality.
In love with the look, the 14 plus white case really scratch proof.
Slimcase 回复2024-04-12
Hi Shobha Shahi! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Do feel free to reach out to us if you have any questions. We're always here to help! 😊
Quality was good. The finish feels great in hand. Looks and feels premium. Worth every penny.
Slimcase 回复2024-04-11
Hi Rajesh! Happy to hear this. Our cases are thin, light weight and never turn yellow over time. This will also protect your phone from everyday bumps and drops. Thank you so much for sending your feedback here. 🤩
I bought a case for my 12 pro and With this pricing the product is Fantastic.Good build Quality .It's great product with nice package and finishing, premium material, and looks awesome...
Slimcase 回复2024-04-09
Our cases are quality made for phone protection. Never turn yellow overtime and lightweight. We appreciate you sending us 5 stars. Thank you so much! 😊
Been a user for 3+ months. Don't buy. It's cheaply made, scratches super easily and customer service is the worse, will just give you more discount codes even if their fault so you can blow more of your money on their cheaply made cases. Armor plastic is trash ngl
Slimcase 回复2024-03-20
Hi Joel! We're sorry to hear that you are unsatisfied with our product. Giving you discount is our way of saying thank you for patronizing our products. As this is a thin case as advertised and known, aesthetically, this may absorb the damaged instead of your phone, leaving your phone well protected. In most instance, no damaged at all both phone and case. This depends on where it hits and it's impact. We appreciate your understanding on this and thank you for sending your feedback here. ❤️
First things first, their products are just simply *French kiss*. I've bought the Slimcase transparent case for my Samsung Galaxy S23 Ultra, it slim enough and the lightweight of the case just made it feels like I'm holding my phone without any case but do have extra protection.
Secondly, their after-sales service is superb. I managed to reach out to them and they solved my problem regarding the screen protector I've bought recently.
Will definitely buy products from them again and recommend this to my friends.
Slimcase 回复2023-12-15
Amazing! Thank you for sending feedback here Caleb! This is our motivation to do the best we can in every situation. Rest assured that we will continue the quality service to our customers! Cheers! ☺️
Worthy product vary bad Quality look like a footpath company this type case value only 200 rupees in market... mujhe promise kya hai agar product karap ho jayega toh mujhe replacement kya jayega but mujhe 30% refund kya hai .. i use only 1 week then case is totally losses..vary bad don't trust slimcase company
Slimcase 回复2023-11-30
We're really sorry to hear this. Loose case is a case to case basis. Hope you could reach out to us for us to resolve this. Hope to hear from you soon.❤️
Looks and feels nice, but doesn’t last and their warranty seems to be a scam
I like the look and feel of the transparent slim case. Not much protection and the case didn’t last long. It got scratched just from dust and sand and got really loose to barely stay on my iPhone 14. So I asked for a replacement. Once I paid shipping costs they said the transparent case is sold out and I can have a different color. Not interested in colors, but I checked the website. I sent multiple screenshots of the transparent case being in stock online and was just ignored. They said they refunded the shipping cost. I think they’re just trying to get out of sending the replacement. So their warranty seems to be a scam.
There was no replacement issued.
Slimcase 回复2023-11-25
Thank you for sending feedback here. Stocks depends on the availability from our warehouse in it's designated country. We processed replacement as promised. Hope you could reach out to us to help you clarify. We're happy to help! 😊
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