SmileSet

Thank you for taking the time to share your experience. I'm so sorry to hear about the delays you encountered and that your new retainers aren't fitting properly. That's certainly not the experience we want for our customers. We'd love the opportunity to make this right. At your earliest convenience, please complete our Retainer Fit Survey (https://smileset.com/pages/retainer-fit-questionnaire) so our Dental Team can review the fit of your retainers and determine the best next steps. Once your submission is received, we'll prioritize your case and work with you to get a set of retainers that fit comfortably. We sincerely appreciate your feedback and hope to have the opportunity to turn this experience around for you. -The SmileSet Team

Thank you so much for your kind review! We're thrilled to hear that Rich was able to quickly locate your information, provide helpful support, and assist you with a discount for your renewal. We'll be sure to share your kind words with him! We truly appreciate you choosing SmileSet and look forward to continuing to support you. Thank you for being part of the SmileSet family! 💙 -The SmileSet Team

Thank you so much for your kind review! We're so happy to hear that Rich was able to help get your replacement impression kit on its way and that you had such a positive experience with our team. Providing fast, friendly support is exactly what we strive for, and I'll be sure to share your kind words with Rich—they'll mean a lot to him! We truly appreciate you choosing SmileSet and can't wait to help you through the rest of your smile journey. -The SmileSet Team

Thank you so much for your kind words! We're thrilled to hear that John was able to answer all of your questions and provide such a great experience. We'll be sure to share your feedback with him—it will absolutely make his day! We truly appreciate you choosing SmileSet and are always here if you need anything. 😊 -The SmileSet Team

Thank you for taking the time to share your experience. I'm so sorry to hear about the frustration you've experienced. Based on the information available to us, it appears your aligner treatment was completed through SmileDirectClub prior to your SmileSet retainer order. While SmileSet is a separate company, we truly understand how disappointing it is to still have concerns about your smile, and we'd love the opportunity to see if there's anything we can do to help. We also see that you placed a retainer order with SmileSet, and if you never received it, we'd be happy to review that with you as well. If needed, we can also help get a new Impression Kit on the way so we can work toward getting you a properly fitting retainer. Additionally, we offer special pricing for former SmileDirectClub customers who are interested in continuing their smile journey with SmileSet. If you're willing, please reach out to us at [email protected] with your name and order information. We'd truly appreciate the opportunity to review everything with you and see how we can help. -The SmileSet Team

I'm so sorry to hear about your experience. I completely understand how frustrating it must be to have waited this long without receiving your aligners, especially after paying in full. This certainly isn't the experience we want for our customers. I'm going to personally review your account to determine what has caused this delay, and I'll be reaching out to you directly as soon as possible so we can work toward a resolution. Thank you for bringing this to our attention, and I look forward to speaking with you soon. Tayler Sr. Manager, SmileCare Support SmileSet

Thank you so much for taking the time to share your experience! We're so glad Rich was able to answer your questions and provide a thorough overview of the process. Setting clear expectations and making sure our customers feel informed every step of the way is incredibly important to us, and it's wonderful to hear Rich went above and beyond to do just that. We'll be sure to share your kind words with him—they'll mean a lot! Thank you for choosing SmileSet, and we wish you all the best on your smile journey! 🩵 -The SmileSet Team

Thank you so much for your incredibly kind words! 💙 It truly means the world to our team to hear about your experience. I'm so glad we were able to stick with you through the impression process. We know it can take a few tries sometimes, and we're always happy to do whatever we can to help our customers succeed. Hearing that our team made you feel supported throughout the process is exactly what we strive for. I'm also thrilled to hear your aligners arrived safely—and that you're loving the lip balm! 😊 We'll be sure to share your kind words with the team. Thank you again for your recommendation and for trusting SmileSet with your smile. We can't wait to be a part of your journey, and we're always here if you need anything along the way! -The SmileSet Team

Thank you so much for taking the time to share your experience! I'm so glad to hear our Customer Support team was able to provide compassionate and helpful support. I'm sorry to hear about the confusion with your shipping address. We understand how frustrating that must have been, especially after requesting the update multiple times. Your feedback has been shared with our team so we can continue improving our processes and help prevent this from happening in the future. We truly appreciate your support and are grateful for the opportunity to help continue your smile journey. If there's ever anything else we can do for you, please don't hesitate to reach out—we're always happy to help! -The SmileSet Team

Thank you so much for your thoughtful review! 🩵 We're thrilled to hear Tasha provided such a positive experience throughout each of your conversations. Taking the time to listen, answer questions, and support our customers without pressure is exactly the experience we strive to provide, so we're delighted to know Tasha made such a great impression. We'll be sure to share your kind words with her—they'll mean so much. Thank you for choosing SmileSet! -The SmileSet Team

Thank you for taking the time to share your feedback. We're very sorry to hear you're disappointed with your retainers and understand how frustrating this experience has been. We'd like the opportunity to take a closer look at your order and review your concerns in more detail. Our team will be reaching out to you directly to discuss your experience and determine how we can best assist. We appreciate you bringing this to our attention and hope to have the opportunity to make things right. -The SmileSet Team

Thank you so much for your 5-star review! 🩵 We're thrilled to hear Sara made such a positive impression. We'll be sure to share your kind words with her—they'll absolutely make her day! Thank you for choosing SmileSet, and we look forward to being part of your smile journey. -The SmileSet Team

Thank you so much for your wonderful review! 🩵 We're thrilled to hear Calvin was able to help both you and your sister and made sure you had everything you needed. We'll be sure to share your kind words with him—recognition like this means so much to our team. Thank you for choosing SmileSet, and we look forward to being part of your smile journey! -The SmileSet Team

Thank you for your kind review! 🩵 We're so happy to hear you had a great experience at our SmileSet Pop-Up event. Making the process simple, convenient, and enjoyable is exactly what we strive for. Thank you for choosing SmileSet—we're excited to be part of your smile journey! -The SmileSet Team

Thank you so much for your thoughtful review! 🩵 We're thrilled to hear that Kirishna made such a positive impact on your experience. Taking the time to ensure our customers feel informed, comfortable, and cared for is exactly what we strive for, and we're so glad she and the rest of the team delivered that for you. We'll be sure to share your kind words with Kirishna—they'll mean so much to her. Thank you for choosing SmileSet, and we look forward to being part of your smile journey! -The SmileSet Team

Thank you for your wonderful review! 🩵 We're so glad to hear our team made the process easy and efficient for you. It's exciting to know you're looking forward to your results, and we're honored to be part of your smile journey. Thank you for choosing SmileSet! -The SmileSet Team

Thank you for your fantastic review! 🩵 We're so happy to hear our team made you feel welcome and that your scan was quick and easy. It's great to know everything was explained clearly and that you're excited to begin your smile journey. Thank you for choosing SmileSet—we can't wait for you to see your new smile! -The SmileSet Team

Thank you for your 5-star review! 🩵 We're so glad you had a great experience and found the process to be fast and easy. Our team will be thrilled to hear your kind words. Thank you for choosing SmileSet, and we look forward to being part of your smile journey! -The SmileSet Team

Thank you so much for your wonderful review! 🩵 We're thrilled to hear you had such a great experience at our SmileSet Pop-Up event. Creating a smooth, welcoming, and stress-free experience is exactly what we strive for, so it's incredibly rewarding to know our team made you feel comfortable every step of the way. We truly appreciate your kind words and look forward to being part of your smile journey! -The SmileSet Team

Thank you so much for your kind review! 🩵 We're delighted to hear you felt welcomed from the moment you walked through the door and that our team made your experience such a positive one. We're also glad you appreciated the convenience of the process—making it easy to fit smile care into your busy schedule is exactly what we aim for. Thank you for choosing SmileSet, and we look forward to being part of your smile journey! -The SmileSet Team