SmileSet

Thank you so much for taking the time to share your experience! We're thrilled to hear Calvin was able to provide such kind, understanding, and helpful support while answering all of your questions. We'll be sure to pass along your kind words to him—they'll absolutely make his day! Thank you for choosing SmileSet, and we can't wait to be part of your smile journey. 💙 -The SmileSet Team

Thank you so much for your thoughtful review! We're so happy to hear your new retainers fit perfectly and are helping you maintain your smile. We're glad we were able to use your existing records to make the replacement process as smooth and convenient as possible. Thank you for trusting SmileSet to help protect your smile—we truly appreciate your support! 🦷💙 -The SmileSet Team

Thank you so much for your kind words! We're thrilled to hear you've had a great experience with SmileSet and that you found our products and QR-guided process helpful and easy to use. We're always looking for ways to make the experience as simple and convenient as possible. Thank you for choosing SmileSet and for sharing your feedback! 💙🦷 -The SmileSet Team

Thank you so much for taking the time to share your experience! We're thrilled to hear that Rich was able to make the process quick, easy, and even save you money along the way. Providing clear guidance and finding the best solution for our customers is exactly the experience we strive for, and we're so glad Rich delivered. We'll be sure to pass along your kind words to him. Thank you for choosing SmileSet, and we can't wait to be part of your smile journey! 🦷✨ -The SmileSet Team

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you found the process affordable, easy to follow, and that our customer service made such a positive impression. Your kind words truly mean a lot to our team. Thank you for choosing SmileSet, and we wish you all the best with your smile! 💙 -The SmileSet Team

Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience at our Santa Monica pop-up event. It's great to know our team made you feel welcomed, answered all of your questions, and helped you feel confident about what to expect before starting treatment. We're also so glad the exclusive event discount helped make your smile journey more affordable! Thank you for choosing SmileSet—we're excited to be part of your journey to a brighter, more confident smile and can't wait to see your results. 🩵 -The SmileSet Team

Thank you so much for taking the time to leave this wonderful review! We're so happy to hear Tasha provided you with such a great experience. We'll be sure to share your kind words with her—they'll mean a lot! Thank you for choosing SmileSet, and we appreciate the opportunity to be part of your smile journey. 🩵 -The SmileSet Team

Thank you so much for your kind review! We're thrilled to hear you're happy with your treatment plan and that everything is off to a great start. 😁 We truly appreciate you choosing SmileSet and can't wait to be part of your smile journey. If you ever need anything along the way, we're always here to help. Enjoy your new smile! 🩵 -The SmileSet Team

Thank you for taking the time to share your experience, and I sincerely apologize for the delay and lack of updates. I completely understand how frustrating this must be, especially knowing that going without retainers can cause your teeth to begin shifting. I took a look into your order and can see that it is now in the final stage of production before shipping. I've also personally reached out to our Production Manager to help ensure your retainers are completed and shipped as quickly as possible. Additionally, I've upgraded your order to complimentary 2-day shipping so they'll reach you sooner once they leave our facility. We recently experienced a significant increase in demand, and while we've since updated our estimated production timeframe to better reflect current processing times, I understand your order was placed before that change and that doesn't make this delay any less frustrating. I'm also sending a small complimentary gift as a thank you for your patience while we get this resolved. I truly appreciate your patience, and I'll continue personally monitoring your order until it's on its way. Tayler Sr. Manager, SmileCare Support SmileSet

Thank you for taking the time to share your experience. We're truly sorry to hear that your results didn't meet your expectations, especially after your dedication to wearing your aligners throughout treatment. We're glad to hear that our Customer Care team was able to provide helpful support along the way, but we're sorry you weren't made aware of our nighttime treatment option sooner. We understand how challenging it can be to wear aligners throughout the day, especially in a profession that requires constant speaking, and we appreciate you sharing that feedback. Based on what you've described, we'd love the opportunity to review your case further. While it's not uncommon for some customers to benefit from additional treatment to help them reach their predicted results, we weren't able to locate your account based on the information provided in your review. If you could please give our team a call at 855-604-7052 or email us directly using the email address associated with your SmileSet account, we'd be happy to locate your records, update your account if needed so you can submit a request for additional treatment, and have our doctors review your case to determine whether additional aligners may be appropriate. We truly appreciate your honest feedback and hope you'll give us the opportunity to help you achieve the smile you were hoping for. -The SmileSet Team

Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience and understand how frustrating unexpected charges can be. At SmileSet, we would never enroll a customer in a subscription without their authorization, and I'd really like the opportunity to review your account to better understand what happened and make sure any cancellation request has been handled correctly. Unfortunately, I wasn't able to locate your account based on the information provided in your review. I've sent you a request for additional information through Trustpilot. Once I receive your response, I'll personally review your account, address any concerns, and work with you toward a resolution as quickly as possible. I appreciate the opportunity to help and hope to hear from you soon. Tayler Sr. Manager, SmileCare Support SmileSet

We're so sorry for the unexpected delay, and we completely understand your concern. We know how important it is to receive your retainers as quickly as possible to help maintain your smile. Due to a recent increase in orders, our production team experienced longer-than-normal processing times, but we've expanded production and are working hard to get caught up as quickly as possible. To help make up for the delay, we've upgraded your order to expedited shipping at no additional cost so your retainers arrive as soon as they're ready. We truly appreciate your patience and the opportunity to serve you, and we look forward to getting your retainers to you very soon. -The SmileSet Team

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Providing compassionate, patient support is something we strive for every day, so it's wonderful to know our team member was able to answer your questions and make you feel supported. We'll be sure to share your thoughtful feedback with them—it will truly make their day! Thank you for choosing SmileSet, and we're always here if you need us. 💙 -The SmileSet Team

Thank you for taking the time to share your feedback. I'm very sorry to hear about the delay and understand how frustrating this must be, especially when you've been waiting for your retainer. I'd really like the opportunity to personally look into your order and see exactly what's going on. Unfortunately, I wasn't able to locate your account based on the information included in your review. I've sent you a request for additional information through Trustpilot. Once I receive your response, I'll review your order right away and do everything I can to help get this resolved as quickly as possible. I appreciate your patience and hope to speak with you soon. Tayler Sr. Manager, SmileCare Support SmileSet

Thank you so much for taking the time to share your experience! We're so glad our team was able to quickly cancel your duplicate order and process your refund without any hassle. Providing a smooth, stress-free experience is always our goal, and it's wonderful to hear our customer service made such a positive impression. We truly appreciate your support and are grateful to have you as part of the SmileSet family! -The SmileSet Team

Thank you so much for your kind words! We're so happy to hear Ann was able to help get everything taken care of. We know how stressful it can be when an order is sent to the wrong address, and we're glad she could quickly get a replacement on the way for you. We'll be sure to share your feedback with Ann—she'll be thrilled to hear it! Thank you for choosing SmileSet, and we appreciate the opportunity to help! 😊 -The SmileSet Team

Thank you so much for your wonderful review! We're thrilled to hear that Amber provided such a helpful and personalized experience. We'll be sure to share your kind words with her! Knowing she was able to answer your questions, make it easy to access your discount code, and help you feel confident about taking this next step means so much to us. Congratulations on your upcoming wedding! 🎉 We're honored to be a small part of your journey and can't wait to help you achieve a smile you'll love sharing on your special day. Thank you for choosing SmileSet, and welcome to the SmileSet family! 💙 -The SmileSet Team

Thank you for taking the time to share your experience. I'm so sorry to hear about the difficulties you've had with your aligners and the delay in receiving an update regarding your touch-up request. I completely understand how frustrating that must be. I'd like to personally look into your case and determine what's causing the delay. Unfortunately, I wasn't able to locate your account based on the information available in your review. I've sent you a request through TrustPilot for a few additional details, and as soon as I receive them, I'll review everything personally and work to get you an update as quickly as possible. Thank you for bringing this to our attention. I look forward to speaking with you soon and helping get this resolved. Warm regards, Tayler Sr. Manager, SmileCare Support SmileSet

Thank you for taking the time to share your feedback. I'm so sorry to hear about your experience, and I completely understand how frustrating this process has been. After reviewing your account, I can see that we're currently waiting for an approved impression before we can begin creating your personalized treatment plan. I know you've had a few impression kit attempts that weren't able to be approved, and I'm sorry for the delays this has caused. We'd love the opportunity to help you get across the finish line. To make your next impression as easy as possible, we recommend scheduling a live Impression Kit Assistance appointment with one of our Dental Team Members. They'll walk you through the process step by step in real time to help ensure we receive a successful impression so we can move your treatment into production as quickly as possible. You can schedule your appointment here: https://portal.smileset.com/scheduler?sg=a0mVr00000cvmjZ. We truly appreciate your patience and hope you'll give us the opportunity to get your treatment back on track. If you have any questions along the way, our team is here to help every step of the way. -The SmileSet Team