Thank you for taking the time to leave your feedback. We are truly sorry for the inconvenience and frustration you've experienced. We understand how important it is to have reliable mail service, especially when it involves critical documents like checks and IRS correspondence.
While USPS delays and tracking limitations can sometimes affect deliveries, we fully recognize that you deserve consistent service and clearer communication. We appreciate you bringing this to our attention and would like the opportunity to review your account in more detail to understand what went wrong.
Could you please provide your account email address or SMB#? You can either reply here or contact us directly at [email protected]. We'd like to ensure we fully investigate your situation and assist you in any way we can.
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Abigail · 写过 1 条评价 · 已认证 · 体验于 2025-04-16 ·
★★★★★
5 星以上
一家值得超过 5 星的公司,他们非常乐于助人,并确保您对那里的服务非常满意
Snap Mailbox 回复2025-04-16
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
O
Ogadakelvin12 · 写过 4 条评价 · 已认证 · 体验于 2025-04-09 ·
★★★★★
快速且适当的响应
快速而适当的反应。它确实对我有帮助,我真的很感激。
Snap Mailbox 回复2025-04-10
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
We sincerely apologize for the frustration and inconvenience you've experienced with your cancellation request and billing concerns. We understand how important it is to have these matters resolved promptly, and we regret that your previous attempts to reach us went unanswered.
To assist you as quickly as possible, could you please provide the email address associated with your SnapMailbox account? This will allow us to locate your records, process your cancellation correctly, and ensure that you no longer receive unwanted notifications.
Your feedback is extremely important to us, and we truly appreciate your patience as we work to resolve this issue. Please know that we are committed to making this right.
We look forward to your response and the opportunity to assist you further.
c
customer · 写过 1 条评价 · 已认证 · 体验于 2025-03-10 ·
★★★★★
汉娜真的很专业而且友善。
Snap Mailbox 回复2025-03-10
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.