Snap Mailbox (snapmailbox.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
Mike was so helpful and on it and answered all of my questions and expedited my requests because they were time sensitive
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Chat support helps a lot as i was getting set up!
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Rikki was awesome, Great customer service, prompt replies with clear, accurate information!
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
these guys are crooks i had a package from best buy delivered to my mail box in san diego (have proof of delivery it was signed for and delivered) come to find out they send all my mail to texas for processing so after waiting a week then 2 weeks for it to show up in texas so that they could forward it to my location it is stll missing in action after week 3. at first they just kept telling me to wait as pwer policy it can take up to 5 biz days for them to receive it. well those 5 days came and went still no package and they tried to tell me that the package had actually been returned because they didnt accept deliveries from 3rd parties *- only USPSand sorry they had no proof it was actually returned - no tracking number no nothing accept for their delivery partners word. well i checked with the carrier who delivered he packagre origionally hoping by some off chance they had actually picked it up for a return and of course that wasnt the case....so another week pass and today i call to file a claim for the los package and was told there was nothing they could do my claim would be invalid and to check with the sender... what BS is that...and why is my mail being sent to texas in the first place. if your partner lost the package (most likely stole the package) its on them to get reimbursed for the loss from their partrtner not tell their paying customer who entrusted them with their mail theres nothing that can be done because Texas never actually received the item.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment this situation has caused, especially given the time-sensitive nature of your package and the conflicting information you received throughout the process. We understand how concerning it is to have proof that a package was delivered and signed for, only to later find that it cannot be located. We would like to clarify that all mail and packages addressed to your SnapMailbox address are initially received and handled by USPS personnel at the designated location. In cases where a package is refused or returned, that decision is made by USPS at the time of delivery acceptance, and unfortunately, SnapMailbox does not have control over whether an item is accepted or declined. Additionally, because this shipment was sent through a third-party carrier rather than USPS, neither SnapMailbox nor USPS has the ability to provide tracking updates or modify the shipment status once it is in the carrier's possession. Based on the information provided to us, USPS confirmed that the package was returned. Since the shipment was sent via a third-party carrier and no further tracking updates were made available, our recommendation to contact the seller was intended to help initiate an investigation or replacement request through the shipping provider that handled the package. We understand that this outcome is not what you expected, and we recognize how frustrating it is when a package cannot be accounted for. We genuinely regret the inconvenience this has caused and appreciate your feedback, as it helps us review our processes and communication to better serve our customers moving forward.
UPDATE: As you see they replied to my comment trying to bend the truth. It is obvious that they are trying to blame me instead of taking responsibility. Facts: 1. Yes, that address was wrong, then I cirrected it, they sent me two mails after the correction, to the correct address, and I did not receive any of them 2. I received another company's mail, revealing the EIN number they received, after this incident, I did not receive any mails ( can be that they just booked same address twice, not sure) 3. After not receiving the mails I was expecting, I sent a test mail myself, that also was not received. ORIGINAL REVIEW: I am using them for more than 2 years now and overall did not receive many documents. Once, I have received a document that was addressed to another business, revealing their EIN number, it was mistakenly sent to me. After that, I did not receive any documents. I sent a mail to myself to test the system, and did not receive the document either, hence I am writing this review. They assure your account is active, but they suck at operations, put your mail to others, and do not solve your problem. DO NOT RELY ON THEM, find another provider.
Hi Evrim, Thank you for your feedback, and we truly appreciate you taking the time to share your experience. We understand how important it is to have a reliable mail service, especially when it involves important documents. We take reports of missing mail and any instances of misdirected or incorrectly addressed documents very seriously. Ensuring secure and accurate mail handling is central to our service, and situations like this do not meet the high standards we aim to uphold. We would also like to set clear expectations that we do not control the volume of mail you receive, as our role is to receive and process it on your behalf. Please be assured that any mail we receive that is properly addressed to you or your designated recipients is promptly uploaded to your account. We would like the opportunity to thoroughly investigate what happened in your case, including the misrouted item you mentioned and the undelivered test mail. Based on our records, you previously contacted us regarding a piece of mail that was not successfully delivered due to an incorrect address you provided to the sender. We recommend reaching out to the sender to ensure the address is correct so that future mail is delivered in a timely manner. We sincerely appreciate you being a long-term customer for over two years, and we encourage you to contact our support team so we can address your concerns directly.
My problem was resolved quickly and the agent Rikki was kind enough to follow up with me upon completion of my ticket.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Customer service was amazing and patient. And I like using their services for my business.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
I was ready to leave but he convinced me to stay great customer support
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Mike was knowledgeable, personable and offered easy to understand and follow instructions. He answered all of my questions.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Our parcel arrived in the US and was forwarded to us in the UK via UPS on Friday afternoon, arriving Monday morning. :) Just takes a bit of time to load on the portal before it can be actioned.
Thank you for sharing your experience! We’re glad your parcel arrived safely and quickly. When a package or mail is delivered to your Snap Mailbox address, it’s first forwarded to our processing center, a step that can take 3–5 business days. Once it arrives, we process it and upload it to your Snap Mailbox account so you can view and take action. This ensures everything is handled accurately and securely. If you need your deliveries uploaded immediately, we offer an alternative address at 1814 Memorial Way, Texas, which you can switch to for faster processing. We appreciate your patience and are glad your parcel arrived safely!
Customer service is superb. I had a live chat exchange through their website and had to take a phone call and walked away from my computer (for an hour). The rep, Mike, followed up with me via email until my (minor) issue was resolved. That kind of tenacity and follow-through is rare these days, and I so appreciate it!
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Perfect support. Asked me to send the documents and he took care.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Super quick and helpful response to a fairly urgent question. Much appreciated!
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
It is not that something went wrong, just that getting my mail (first time) was like applying for a national security badge.
Hi David, Thank you for your feedback, and we really appreciate you taking the time to share your experience. We completely understand how the initial setup process can feel a bit intensive, especially the first time. The steps you went through, including identity verification and the CMRA (Commercial Mail Receiving Agency) authorization, are required by USPS regulations. These measures are in place to give us the legal permission to receive and manage your mail on your behalf, while also protecting you from fraud, identity theft, or unauthorized access. In other words, while it may feel like a lot upfront, it’s all designed with your security and privacy in mind. Since everything is set up in your account now, rest assured that moving forward, the process becomes much smoother—and you can confidently rely on us to handle your mail safely and securely. We truly appreciate your patience, and we’re here if you ever need help along the way.
Communication was efficient and excellent
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Quick responce
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
I really really appreciate the customer service with Smart Mailbox. They are patient, have the answers and are always willing to help. I had lots of questions and Quessy from Smart Mailbox not only helped, she had such a great attitude, so much so that I ended up feeling better than how I felt when I had those questions. I'm really grateful for the services Snap Mailbox provides ; still, having an understanding , helpful customer service, walk you through the process, is absolutely great! If everyone in Smart Mailbox is like Quessy, then future customers are in for a treat. I recommend!
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Explained all my questions quickly and expedited review an acceptance of my identification factos so I could get access to my mail very quickly, within minutes!
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
I rarely leave reviews, but SnapMailbox earned it. Their platform works as promised, but what actually sets them apart is their support. Grace Amora handled my case and delivered the strongest customer service I’ve experienced from any virtual mailbox provider. She was fast, precise, and actually solved the problem instead of circling around it. No canned replies, no delays, just competent, thoughtful support that made the entire process effortless.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
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