Snap Mailbox (snapmailbox.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
I am the Board Chair for a small nonprofit organization. Our operations are virtual, and we require a mailing address for the occasional donation that comes via paper check. SnapMailbox, with the ability to open, scan, and deposit checks for us meets that need perfectly.
I have contacted customer service with questions a couple of times, and each time I've been impressed with the quick and useful, real live person response. That's a rarity these days, so I really appreciate it.
Reply from Snap Mailbox2025-06-17
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
E
Edward Gordon · 1 review · Verified · Experienced 2025-05-05 ·
★★★★★
Kudos to Grace
Grace was knowledgeable, courteous and timely - can't really ask for more in a customer experience
Reply from Snap Mailbox2025-05-07
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
T
Tanisha · 1 review · Experienced 2025-04-07 ·
★★★★★
I have not received any mail
I have not received any mail, including checks and IRS correspondence, in over a month. I confirmed with the different vendors, who all confirmed that my mail has been sent. I have reached out twice, and both times, I was emailed back fluff about USPS delays and stating that if the mail wasn't sent with a tracking number, there is no way for them to figure out what happened to the mail. Been using this company for a couple of years, and they have been inconsistent the entire time. I'm finally done and will be switching my service provider.
Reply from Snap Mailbox2025-04-28
Thank you for taking the time to leave your feedback. We are truly sorry for the inconvenience and frustration you've experienced. We understand how important it is to have reliable mail service, especially when it involves critical documents like checks and IRS correspondence.
While USPS delays and tracking limitations can sometimes affect deliveries, we fully recognize that you deserve consistent service and clearer communication. We appreciate you bringing this to our attention and would like the opportunity to review your account in more detail to understand what went wrong.
Could you please provide your account email address or SMB#? You can either reply here or contact us directly at [email protected]. We'd like to ensure we fully investigate your situation and assist you in any way we can.
Quick and appropriate response. It really helped me, and I really appreciate it.
Reply from Snap Mailbox2025-04-10
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
B
Benjamin M · 1 review · Verified · Experienced 2025-03-19 ·
★★★★★
SnapMailbox is a fantastic service
SnapMailbox is a fantastic service! It’s easy to use, reliable, and makes managing mail so much more convenient. The platform is user-friendly, and the customer support is excellent. Highly recommend it for anyone looking for a seamless virtual mailbox solution!
Reply from Snap Mailbox2025-03-26
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Helped me through the whole mail setup process. It was a big help
Reply from Snap Mailbox2025-03-26
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
K
King H. · 1 review · Experienced 2025-03-18 ·
★★★★★
Complaint Against SnapMailbox – Subscription Cancellation & Poor Customer Service
I am filing a formal complaint against SnapMailbox for poor customer service, failure to process my subscription cancellation, and ongoing billing concerns.
On February 26, 2025, I emailed SnapMailbox requesting to cancel my subscription immediately due to their website malfunctioning and preventing me from doing so myself. Despite my multiple attempts to reach out, my emails have been ignored, which is highly unprofessional and raises concerns about their business practices.
Additionally, their website appears to be structured in a way that makes it difficult to cancel, requiring users to update their payment method before proceeding—even if they do not wish to continue the service. This is a deceptive practice that forces customers to take unnecessary steps to avoid being charged.
To make matters worse, even though I am no longer a customer, SnapMailbox’s system continues to send me new mail notifications, further demonstrating their failure to properly process my cancellation.
While my experience with SnapMailbox started off fine, their lack of communication, website issues, and questionable policies have led me to believe that they are not operating in good faith. I strongly advise others to think twice before using this service, as their lack of transparency and accountability is unacceptable.
I am requesting that SnapMailbox immediately acknowledge and process my cancellation request and cease sending me further mail notifications.
Sincerely,
King H
Reply from Snap Mailbox2025-03-24
We sincerely apologize for the frustration and inconvenience you've experienced with your cancellation request and billing concerns. We understand how important it is to have these matters resolved promptly, and we regret that your previous attempts to reach us went unanswered.
To assist you as quickly as possible, could you please provide the email address associated with your SnapMailbox account? This will allow us to locate your records, process your cancellation correctly, and ensure that you no longer receive unwanted notifications.
Your feedback is extremely important to us, and we truly appreciate your patience as we work to resolve this issue. Please know that we are committed to making this right.
We look forward to your response and the opportunity to assist you further.
I was linked to you guys through Trademark Engine and it wasn't clear to me this until morning. I've been waiting for my copyright to publish my book and the minute I was given your information i was helped within minutes.
Reply from Snap Mailbox2025-03-11
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Rue was fantastic. Attentive, polite, knowledgeable, and quick to resolve my issue. I always try to start each interaction with ANY support staff in a positive framework, both in hopes of getting my desired result and knowing they face the fire all day. Often, my mood fades quickly when the person on with me is less than enthusiastic to help. Rue was exactly who I hope for when I need assistance!
Reply from Snap Mailbox2025-03-07
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Quessy has been and is my favorite customer service representative. Her knowledge, talent, skills, and patience separates her from the rest. I just wanted to salute her and give her recognition for her hard and dependable work.
Reply from Snap Mailbox2025-02-20
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
