SOLD.com

We’re genuinely sorry to hear that you’re frustrated. We do want to clarify a few important facts for accuracy. • Your account was created less than 48 hours ago. • You are currently on a free account and have not paid for any programs or services. • Our referral model is pay-at-close — agents are not required to “pay a fortune” to receive referrals. Many agents participate successfully without upfront costs. • Because the account has only been active for two days, no referrals have been issued yet to you, so you have not even been given an opportunity to experience our referral process (or quality) or platform in action. Within 24 hours of signing up, you spoke directly with a member of our human support team. In fact, there have been multiple interactions with our team during your first 48 hours. We take support seriously and make every effort to respond promptly and professionally. We understand that new systems can sometimes take adjustment, but labeling the entire company based on less than two days of use — on a free account — does not accurately reflect how our platform operates. We work hard to provide value to agents, and many of our partners have built successful businesses through our referrals. Results take time, consistency, and participation in the program. Given your dissatisfaction, we have deactivated the account for now to prevent further frustration. If you would like to give the service a fair opportunity and allow our team to walk you through how referrals are delivered and tracked inside the dashboard, we would be happy to reactivate your free account and assist. We truly wish you success in your business.

We’re truly sorry for the frustration this caused. We understand how upsetting it must have felt to receive a collections notice. While we did receive an ACH payment around the time this referral closed, it came from the brokerage without any remittance details, property address, or agent reference. Because of that, we had no way to connect the payment to your specific transaction. We followed up when we couldn’t match the payment but unfortunately didn’t receive a response, and with no identifiable record tying the funds to this referral, the account was ultimately sent to collections. As soon as we were able to connect and clarify what happened, we immediately canceled the collection effort. This was a breakdown in communication, and we sincerely apologize for the stress it caused. We value our agent partners and appreciate the opportunity to resolve it quickly once we reconnected.

Thanks for sharing Shannon. It is important for us that you feel supported and set up for success!

Thanks David! Glad Sarah could help!

Hey Chris, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt frustrating, and we appreciate the opportunity to provide some clarity. While it may appear on the agent side that a single call led to this appointment, this particular homeowner first came to SOLD.com back in 2021. Over the course of several years, our team made multiple outreach attempts and ran a long-term nurture process — including repeated calls and dozens of emails — to build trust and stay engaged until the seller was truly ready to move forward. That ongoing effort is ultimately what led to the July 2024 appointment being set for you. We also understand that this transaction took longer than expected to reach the finish line. In our experience, that’s not uncommon — many sellers require significant time before listing, and a large part of our value is staying consistent and present so our agents are in position when the seller is finally ready. Regarding follow-up on the referral fee, we apologize if this felt excessive. Unfortunately, because referral fees are success-based and only due at closing, we do need to be diligent in tracking transactions to ensure accuracy and fairness across our agent network. That said, your feedback on how this communication felt is noted. We do want to acknowledge that you’ve successfully closed two transactions through SOLD.com referrals and currently have additional opportunities in your pipeline. That said, if the program isn’t a fit for you moving forward, we completely understand. Your account is on our free, pay-at-closing platform, and we’re happy to remove you at any time upon request. You can reach us directly at [email protected], and we’ll take care of it promptly. We appreciate you working with us and wish you continued success, whichever path you choose. — The SOLD.com Team

We’re truly sorry to hear how frustrating this experience has been. We understand how discouraging it can feel when early conversations don’t reflect the outcomes you were hoping for, and we appreciate you sharing your perspective. To add some important context, your account has been active for just about one month. SOLD.com is structured as a 12-month program by design, because most homeowners are not immediately ready to sell when they first request information. Historically, only about 10% of homeowners are prepared to engage within the first 30–60 days. The majority require time, education, and follow-up before they are willing to seriously discuss selling. This longer nurturing window is exactly why the program is not positioned as an instant-gratification lead source. SOLD.com has been operating for over 7 years, and we provide agents with full transparency into lead activity, engagement, and conversions. Our longevity, along with the positive results many agents see over time, simply wouldn’t be possible if the system didn’t work when implemented as intended. We also want to directly and clearly address the concern about lead quality and sourcing. We do not scrape public records, reuse old data, or sell harvested contact information. Every homeowner lead comes from individuals who submit their information through our website or through ads we run online. Each submission includes explicit opt-in consent language, along with time-stamped confirmation and IP address data. This level of verification is required by law, and we take it seriously. Anything else would be unethical and illegal — and it is not how SOLD.com operates. When homeowners say they don’t recall submitting a form, it’s typically because they are very early in the process, requested general information (such as a home value or selling options), or submitted the form weeks or months prior. That doesn’t mean the lead isn’t real, it means the homeowner isn’t yet emotionally or mentally aligned with selling, which is common in this stage. We’re always open to reviewing lead activity, walking through sourcing details, and helping agents adjust follow-up strategies to improve engagement over time. If you’d like to discuss your account in more detail, our team is available to do so.

Hi Jennifer - We’re truly sorry for the frustration this experience caused you — that’s never the outcome we want for anyone. To provide some clarity, SOLD.com works with homeowners who explicitly submit their information through our website or through ads we run across social media and other online platforms. These ads clearly state the purpose (such as requesting a home value, exploring selling options, or receiving a cash offer), and consent is required before any information is submitted. It’s also important to note that being a Realtor does not exclude someone from using SOLD.com. In fact, many real estate professionals come to us because they are exploring cash offers for their own homes or on behalf of clients. For that reason alone, Realtor status would not prevent outreach. That said, we completely understand how unsettling it can feel to receive communications you don’t recall requesting. This happens more often than people realize — users sometimes forget submitting a form or clicking an ad, and you are certainly not alone if that’s the case. Another possibility is that someone entered your information on your behalf without authorization. That is a direct violation of our terms. When this occurs and is brought to our attention, we immediately deactivate the account and permanently delete the contact information. This review is the first time we’re hearing of this issue related to your information — had we been contacted earlier, we would have taken care of this right away. While this review doesn’t include your full contact details, we want to resolve this properly. If you email [email protected], we will: • Deactivate the account immediately • Delete your information from our system • Provide full transparency, including: • The exact ad or form submission • Timestamp of submission • IP address used • The consent language that was accepted We take data privacy extremely seriously and are happy to walk through everything with you directly. Please reach out so we can resolve this promptly and transparently.

Hi Carol, thank you for sharing your feedback. While rare, situations like this can occur when one of our referrals is passed internally to another agent in the same office which appears to be what happened in your case. All that’s required to resolve these matters is simple proof that the client was obtained through your own efforts rather than from our referral. Once that documentation is received, we immediately close the case. In fact, our records show that on 10/10/25 we received your supporting proof and have already resolved this with the collections company, no further action or payment is being pursued. We only escalates an account to collections when repeated attempts to reach the agent go unanswered. So we had to do that in this case to ultimately get the proof we needed. Unfortunately, we must take protective measures in certain cases because we have encountered instances where agents closed referrals from us without honoring the agreed referral fee. When agents respond and provide clarification, as you did, the matter is promptly cleared. We appreciate you taking the time to resolve this with us and regret any frustration caused by the process.