SOLD.com

Hi Paula, thank you for your feedback. I want to clarify what happened here. You were charged a referral fee because a homeowner, through our SOLD.com platform, requested your contact information and later chose to work with you. We understand that sometimes leads can feel complicated, but in this case, we have timestamps showing when the homeowner requested your info and when we delivered it to you. That is why a referral was applied once the transaction closed. Please feel free to reach out directly so we can make sure your concerns are fully addressed and discuss whether you’d prefer to continue receiving leads that result in transactions for you or be removed from the SOLD.com network. — The SOLD.com Team

Hi Barbara, we’re sorry to hear about your experience and appreciate you bringing it to our attention. We’ve reviewed our call records and show only a single outbound call to your number from our team on the day in question. It’s possible you received additional calls from other companies around the same time, which may have caused confusion. Regarding your return call, that’s not the experience we want for anyone. We’re looking into what may have happened and will take corrective action if needed. Our standard process is to make only one call on the first day, and our team is trained to handle callbacks professionally. We’d like to learn more so we can address this fully. Please reach out to us at [email protected] with your phone number and the date of the call so we can investigate further. Thank you for giving us the opportunity to make this right.